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- 01 Oct 1996
- News
Leading In a New Era
face-to-face with customers, competitors, and new technologies — quickly and efficiently. In the airline industry, for example, computer technology has fundamentally changed how service is delivered, as well as how decisions are made,... View Details
Keywords: Nancy O. Perry
- 28 May 2019
- News
A More Perfect Union
the end, that’s what an effective government does: It provides services to citizens and gives them the basics to do better. Today’s system creates fewer and fewer of those opportunities to move up,” says Ballou-Aares, who was selected as... View Details