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- Faculty Publications (126)
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- All HBS Web (1,052)
- Faculty Publications (126)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
seminar venues in France; and the Vanguard Group, which specializes in investment management in the United States. Breakthrough service providers are changing the rules of the game for entire industries around the world. Their emphasis on an approach to View Details
- 19 May 2011
- Research & Ideas
Empathy: The Brand Equity of Retail
increments. The hospital would not bend the rules, in spite of the patient's repeated plea: "She's not a visitor, she's my wife." The patient spent 8 of his last 16 days alive in the ICU, denied important time with his wife because of systematic rules. Raman asked the... View Details
- 15 Oct 2019
- News
Understanding Challenges Across the Supply Chain
challenges,” he explains. A former supermarket industry CEO, Alvarez shares his passion for exploring all aspects of the food industry—from farm to port to table—with participants in the Agribusiness Seminar. The Executive Education... View Details
- 01 Mar 2018
- News
Can a Digital Platform Open Up the Opaque Metals Industry?
and negotiate deals. If a tender or bid goes through and both parties sign a contract and deliver the material, they pay Open Mineral a fee per ton of raw material. Chernilovskiy, who is the company’s COO, and Eykher, who is CEO, say that... View Details
Keywords: Nicole Torres
- 21 Jan 2015
- Lessons from the Classroom
Managing the Family Business: Market Basket’s Lessons About Buyouts
One of the highlights of my year is in November, when teams of enterprising families meet for the Executive Education program I founded and still lead at Harvard Business School, Families in Business. One of the thornier problems we... View Details
Keywords: Retail
- 01 Jan 2004
- News
A. G. Lafley, MBA 1977
historians—not just modern business gurus—if you're interested in mastering the power of strategy and the power of execution in your job." CURRENT READING Bush at War, by Bob Woodward A.G. Lafley has been credited with turning around... View Details
- 04 Apr 2005
- What Do You Think?
Can an Organization’s “Deep Smarts” Be Preserved?
"presumes two things about corporate life today: That enough corporate executives can be 'deep.' That it pays to be 'smart' in today's corporation." If the presumptions are not correct, as she... View Details
Keywords: by James Heskett
- 18 Apr 2005
- Research & Ideas
Prosper with Multi-Channel Retailing
prior to coming to Gap. She said that when the company launched walmart.com, the first thought was to literally replicate the store online. The company quickly learned that customers weren't willing to pay shipping costs on, say, toilet... View Details
- 01 Mar 2018
- News
March 2018 Alumni and Faculty Books
startup executives across many different functions, who share their stories and describe their responsibilities; and a methodology to identify and evaluate startups and position readers to find the opportunity that’s right for them. Rebel... View Details
- 19 Dec 2012
- Research & Ideas
How to be Extremely Productive
to-dos, and who's going to do them?" Senior executives tend to think that they can accomplish this by just telling people what to do. But there's a big difference between assigning a task to be completed by next Tuesday vs.... View Details
Keywords: by Deborah Blagg
- 25 Feb 2020
- News
Profits and Purpose
environment, and society. Imagine living a life where you have no idea what your speed is when you’re driving: This is like the society that we have built. The outcomes that we’re getting aren’t very surprising since we’re not actually View Details
Keywords: Jen McFarland Flint
- 01 Apr 1999
- News
A Vibrant Brand
whom he regularly rubs shoulders. Instead, they include the likes of Dick Serafin, a production manager at Time Warner, and Sherill R. Heron and Jonathan A. Kraft, HBS classmates whose support he is "determined to pay back." Clinkscales's... View Details
Keywords: Susan Young
- 14 Oct 2020
- Blog Post
Creating the Minority Renaissance for Venture Capital: Interview with Henri Pierre-Jacques and Jarrid Tingle, Managing Partners at Harlem Capital
didn’t have a safety net, and I had to pay for HBS through loans, so I didn’t know how to make it work. On paper it didn’t make any sense.” Recruiting for private equity to join a major firm seemed like the best choice, and a path he was... View Details
- 21 Feb 2017
- First Look
First Look at New Research: February 21
globalization. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52266 January 26, 2017 Harvard Business Review Executives and Salespeople Are Misaligned—and the Effects Are Costly By: Cespedes, Frank V., and Christopher... View Details
Keywords: Carmen Nobel
- 01 Jun 1999
- News
Conference Brings Global Perspective to Cape Town
model we're looking to replicate." Professor Richard H.K. Vietor, faculty chair of the event, expressed the hope that the School's activities in sub-Saharan Africa, such as the conference, new Executive Education initiatives, and... View Details
Keywords: Susan Young
- 22 Feb 2022
- News
March 2022 Alumni and Faculty Books
trusted brand in business. Building a Winning Career: A complete guide to securing and thriving in your ideal senior role By William Cowan (MBA 1972) Stradis Pty LTD Do you know how to seek out and win your next executive role? Are you... View Details
- 14 Apr 2021
- News
The First Five Years: Mike Gandy Auzenne (MBA 2016)
attend HBS. Together, they have launched PowerUP, a nonprofit organization that gives disadvantaged Atlanta youth new opportunities for personal development by providing scholarships to pay for martial arts training. Learn more about how... View Details
- 10 Dec 2007
- HBS Case
One Laptop per Child
Dell, and Lenovo. Such wide-ranging issues are the focus of the case, coauthored by HBS professor John Quelch and Carin-Isabel Knoop, executive director of the HBS Global Research Group. The first countries to give the thumbs-up for their... View Details
- 04 Apr 2007
- Research & Ideas
The Business of Global Poverty
"A Conference on Global Poverty: Business Solutions and Approaches," with a goal of beginning to identify the characteristics of successful enterprises and leaders in this realm. The nearly 100 academics, business practitioners, and nonprofit View Details
Keywords: by Garry Emmons
- 14 Nov 2006
- First Look
First Look: November 14, 2006
faced the challenge of convincing buyers to pay a premium price. Their products originated from a wild resource under government regulations which limited the size of the catch by both the industry and Clearwater. In recent years,... View Details
Keywords: Sean Silverthorne