Digital Services - Publications - Faculty & Research

18 Feb 2002
Research & Ideas

Wrap-up: Software, Telecom, and Recovery

digital form." Telecom Shakeout HBS assistant professor Thomas Eisenmann, moderator of the panel on "Shakeout in Telecommunications," asked the assembled VCs if they are better able to add value to equipment companies or... View Details

Keywords: by Wendy Guild & Martha Lagace; Financial Services; Financial Services; Financial Services; Financial Services

01 Apr 2001
News

William Fung: E-Commerce and Efficiency

managers are able to e-mail a digital picture of any questionable item to Hong Kong for an instant assessment. But it is Li & Fung’s StudioDirect service that has investors buzzing. For a long time, the... View Details

Keywords: Alejandro Reyes; Clothing and Clothing Accessories Stores; Retail Trade

15 Oct 2019
News

Engaging More Deeply with Business in Africa

visitors. “We are focusing on initiatives targeted to improve the economic prosperity of the people.” The message resonated with the HBS group, who visited 20 companies in Nairobi and Mombasa, Kenya; and Lagos, Nigeria, ranging from a financial View Details

01 Dec 2022
News

Case Study: Your Call Is Important to Us

If you’ve ever tried to call an airline or almost any service business of a certain size, you’re probably familiar with the problem: After navigating a seemingly endless set of options, you’re asked by an automated message to share... View Details

Keywords: Computer Systems Design and Related Services; Computer Systems Design and Related Services

January 2014
Case

Social Strategy at Cisco Systems

By: Mikolaj Jan Piskorski, Daniel Malter and Aaron Smith

In April 2013, Jeanne Beliveau-Dunn, vice president and general manager for Learning@Cisco Systems, was planning the future of the Cisco Learning Network, an online platform hosted at Cisco.com. Since its launch in 2008, the Cisco Learning Network provided content to... View Details

Keywords: Networks; Digital Platforms; Internet and the Web; Competency and Skills; Learning; Web Services Industry

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Entrepreneurship in Life Sciences - Course Catalog

with the appropriate financial and human resources, and scaling. The course will explore which areas of the life sciences are ripe for innovation and entrepreneurship and will cover therapeutics, devices, diagnostics, and related service... View Details

01 Sep 2009
News

E Ink’s Wild Ride

developed an imaging material comparable to paper, it would need to partner with others to build the display modules, handheld devices, digital content libraries, and e-commerce services to take advantage of... View Details

Keywords: Julia Hanna; e-books; e-reading; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

18 Jul 2017
First Look

First Look at New Research and Ideas, July 18, 2017

case:https://cb.hbsp.harvard.edu/cbmp/product/817107-PDF-ENG Harvard Business School Case 617-034 edaixi (eWash): Digital Transformation of Laundry Services (A) Founded in 2013 as a laundry View Details

Keywords: Sean Silverthorne

21 Apr 2003
Research & Ideas

Are Crummy Products Your Next Growth Opportunity?

from above. As transistor radios evolved into the Walkman, parents bought them, too. Some other examples of crummy products finding a market with non-consumers: The first digital cameras were expensive and competed against existing... View Details

Keywords: by Sean Silverthorne

01 Dec 1997
News

Stacey Lawson (MBA '96)

Stacey A. Lawson (MBA '96) came to HBS with an idea brewing. The former IBM engineer wondered why there were no digital libraries for users of computer-aided design (CAD). Despite the pervasiveness of technology throughout industry, she... View Details

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Using the Collections - Photography Collections - Historical Collections

Search Information System ( OASIS ) Digital images for portions of Baker Library Historical Collections’ photograph collections can be viewed through HOLLIS Images, ( HOLLIS Images ) Up to date MARC catalog records for photograph... View Details

01 Sep 2014
News

Feedback

BULLETIN EXPANDS DIGITAL OFFERINGS Following on the heels of the June debut of our iPad edition, the Bulletin is now available for download in the Google Play and Kindle Fire newsstands. Smartphone users have new options, too: The... View Details

16 Oct 2019
Research & Ideas

Read Our Most Popular Stories of the Quarter

great customer service is no longer the responsibility of just one department. Creating the customer-centric organization. (12,182 visits) What Machine Learning Teaches Us about CEO Leadership Style Researchers use machine-learning to... View Details

Keywords: by Sean Silverthorne

May 2017
Supplement

Betfair (B)

By: Ramon Casadesus-Masanell, John Heilbron and Neil Campbell

Buoyed by success in the market for gambling contracts, Betfair attempts to enter the market for financial products using its exchange model. View Details

Keywords: Betfair; Exchange; Business Model; Betting; Leisure Industry; Market Design; Digital Platforms; Diversification; Financial Services Industry; Financial Services Industry; Europe

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07 Aug 2017
Blog Post

A Summer Internship with the City of Boston

Kiernan Schmitt (MBA 2018) is a 2017 Social Enterprise Summer Fellow working with the City of Boston Department of Innovation and Technology this summer. Imagine if, when it came to delivering city services online, your local government... View Details

25 Aug 2022
News

Case Study: Sound Check

Illustration by Neil Webb Illustration by Neil Webb Josh Hoffman-Senn (MBA 2019) and fellow cofounder of LS, Jimmy Pemberton, launched their initial digital toolkit in 2021, after seeing fellow musicians search out supplemental income... View Details

Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

Lisa Lewin

Assembly expanded globally and successfully transitioned to a digital model. She has also held senior executive roles at two of the world’s largest learning companies, Pearson and McGraw-Hill, driving View Details

Keywords: Consumer Products and Services (B2C);#240;#Business Products and Services (B2B)

14 Oct 2002
Research & Ideas

The Widening Rift Between Corporations and Society

new digital technologies with a new logic of capitalism. What kinds of businesses and services do you think could be first in line? A: Exactly how distributed capitalism will emerge and develop will be an... View Details

Keywords: by Martha Lagace

Web

Video Management Policy | About

signed a policy establishing acceptable use of the video management system. Information Technology – Desktop support personnel have access to one camera for viewing the main lobby to identify awaiting walk-up customers. Media Services –... View Details

13 Apr 2020
Research & Ideas

Small Businesses Are Worse Off Than We Thought

firms are temporarily closed and 40 percent of the workforce, on average, has been laid off or furloughed since late January. Retail, entertainment, food services, hospitality, and personal services industries have been hit hardest as... View Details

Keywords: by Kristen Senz; Financial Services

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