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  • 10 Jan 2005
  • Research & Ideas

Motivation and the Cross-Sector Alliance

self-interested. Our cases show that regardless of the precise motivational starting point, as long as cross-sector collaborations continue to serve the interests of all partners, their motivations are likely to evolve. In most real life... View Details
Keywords: by James Austin, Ezequiel Reficco & SEKN research team
  • 22 Jul 2008
  • First Look

First Look: July 22, 2008

Improving Infant Mortality Rates: The Impact of Front-line Staff Collaboration on Neonatal Care (revised) Authors:Ingrid M. Nembhard, Anita L. Tucker, Richard M.J. Bohmer, Jeffrey D. Horbar, and Joseph H. Carpenter Abstract Front-line... View Details
Keywords: Martha Lagace
  • 17 Sep 2001
  • Research & Ideas

Let Customers Call the Shots

information, and even price. Consumers can shape the marketing interaction, making it more relevant for themselves, and this should lead to greater involvement and responsiveness. The hope is an improvement in marketing efficiency; while... View Details
Keywords: by Martha Lagace
  • 12 Jan 2018
  • Cold Call Podcast

Leadership Lessons from a Young Martin Luther King, Jr.

with Rosa Parks, when she refused to move to the back of the bus. That led to the formation of the Montgomery Improvement Association, where Dr. King was nominated four days later as the president. He was only 26 years old, a very young... View Details
  • 09 Feb 2016
  • First Look

February 9, 2016

to focus in order to improve this crucial dimension of talent acquisition. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50539 December 15, 2015 Harvard Business Review Don't Turn Your Sales Team Loose Without a... View Details
Keywords: Sean Silverthorne
  • 13 Apr 2010
  • First Look

First Look: April 13

that reports detailed location, ownership, and operation information for plants in more than 100 countries, we construct a spatially continuous index to measure the significance and extent of agglomeration between multinational firms. Our... View Details
Keywords: Martha Lagace
  • 23 Aug 2004
  • Research & Ideas

New Challenges for Long-Term Investors

aggressive short-term investors. These recommendations are closer to conventional wisdom on investing. Q: There's speculation the Fed will continue to raise rates in the year ahead. What are the implications of interest rate hikes on your... View Details
Keywords: by Ann Cullen
  • 26 Oct 2010
  • First Look

First Look: October 26, 2010

providing access to being a leader and exercising leadership effectively (in short, a technology for reliably creating leaders). Our research program involves not only discovering the technology, but also creating a course that would be available to others to use,... View Details
Keywords: Sean Silverthorne
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

value, such as total quality management and benchmarking, and are trained how to improve quality while reducing costs. Students learn which techniques have worked well and which have failed, and thereby internalize the need for value... View Details
Keywords: by Carla Tishler
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Southwest Airlines, for instance, has continued as a legendary US-based service provider since its inception in 1971, IKEA of Sweden has evolved to teach the world’s retailers about the power of a well- defined and well-executed service... View Details
Keywords: by Jim Aisner; Retail
  • 10 Oct 2007
  • First Look

First Look: First Look: October 10

continue to support Tolcher's first album, increase the stakes by financing a second album, or cut their losses and instead focus on other artists. At the same time, Octone had to evaluate a proposal from Universal Music Group to buy out... View Details
Keywords: Martha Lagace
  • 12 Apr 2016
  • First Look

April 12, 2016

views matter. And it can turn departing employees into corporate ambassadors for years to come. Unfortunately, too few leaders pay attention to this tool; their programs fail to either improve retention or produce useful information. The... View Details
Keywords: Sean Silverthorne
  • 13 Mar 2018
  • First Look

March 13, 2018

organizations’ impact on society are effective at improving disclosure quantity and quality as well as corporate value. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54148 The Real Exchange Rate, Innovation and... View Details
Keywords: Sean Silverthorne
  • 20 Apr 2020
  • Book

Why COVID-19 Raises the Stakes for Healthy Buildings

things like “strategy,” “focused activity level,” and “crisis response,” performance was dramatically improved when study subjects worked in the optimal conditions (with high rates of ventilation and low concentrations of carbon dioxide... View Details
Keywords: by Kristen Senz; Real Estate; Health
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

the prior year's stock selections, suggesting that investors believe that a successful process in one year is likely to be repeated the following year. We believe that these findings are particularly interesting given recent efforts to require firms to use research... View Details
Keywords: Martha Lagace
  • 02 Mar 2015
  • Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

neither upsell the customer to a device that may suit their needs better or make complementary sales of cables and ancillary devices that may improve the experience, and that customers are unlikely to buy online themselves. On a broader... View Details
Keywords: Re: Rajiv Lal; Retail
  • 10 Mar 2015
  • Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

opportunities for new and creative concepts. Related to this, the consumer need for convenience will continue to explode and retailers will need to find solutions that solve problems for time-starved customers. While online retail of... View Details
Keywords: by Sean Silverthorne; Retail
  • 24 Jul 2013
  • Op-Ed

Detroit Files for Bankruptcy: HBS Faculty Weigh In

Detroit and concerned that there is not an unlimited bailout on the horizon, they have to make choices about what land uses to protect and amplify and what to let languish. Perhaps this is heartless in the short run, but this approach View Details
Keywords: by John Macomber, Robert C. Pozen, Eric D. Werker & Benjamin Kennedy; Auto
  • 04 Feb 2014
  • First Look

First Look: February 4

leaving questions about future procurement. Finally, Amul's farmers form a large vote bank in the state of Gujarat, and its cooperative structure risks being compromised by vested political interests. Should Amul continue with the... View Details
Keywords: Sean Silverthlorne
  • 11 Dec 2007
  • First Look

First Look: December 11, 2007

Thinking Locally? The Influence of Local Communities on Organizations Authors:Christopher Marquis and Julie Battilana Abstract We develop an institutional theory of how local communities continue to matter for organizations, and why... View Details
Keywords: Martha Lagace
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