＂Jobs To Be Done - Publications - Faculty & Research

03 May 2011
First Look

First Look: May 3

the work doesn't need to involve curing cancer in order to be meaningful. It simply must matter to the person doing it. The actions that set in... View Details

Keywords: Sean Silverthorne

13 Feb 2014
Research & Ideas

Managing the Family Business: Leadership Roles

organization to be successful, it needs to be led, managed, and governed well. Leading, Managing, And Governing Governance provides a broad sense... View Details

Keywords: by John A. Davis

Web

C. Roland Christensen - Christensen Center for Teaching & Learning

to him for their education. “What an opportunity it is,” he reflected in an interview, “to have the privilege of being a teacher, the greatest of all vocations, for it keeps us anchored in the world of... View Details

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

to do what must be done for the common good, including those on the front lines.” Yamato donates to rebuilding devastated areas Makoto Kigawa,... View Details

Keywords: by Dina Gerdeman

16 Apr 2001
Research & Ideas

Breaking the Code of Change

Two dramatically different approaches to organizational change are being employed in the world today, according to our observations, research, and experience. We call these... View Details

Keywords: by Michael Beer & Nitin Nohria

08 Sep 2020
Blog Post

2+2 Where Are They Now Spotlight: Ashley Zumwalt-Forbes (MBA 2017)

at ExxonMobil or elsewhere. I KNEW what my next step was, so I could focus on learning and not on routing my career. I also felt that I wasn’t betraying my ultimate goal of being an entrepreneur by going to... View Details

24 Jan 2005
Research & Ideas

Rethinking Activity-Based Costing

new technology can enable the same activity to be done in less time or with fewer resources. When permanent, sustainable improvements in a process have been made, the ABC... View Details

Keywords: by Robert S. Kaplan & Steven R. Anderson

21 May 2021
Blog Post

Alumni Spotlight: Cissy Chen (MBA 2019)

generally used one in particular), and I reviewed the ratings that were given. More often than not, the ratings would give very limited information on what needed to be done... View Details

13 Jan 2020
Research & Ideas

Do Private Equity Buyouts Get a Bad Rap?

private companies. The work had to be done by Census personnel to maintain the proper anonymity. Once the researchers had job and performance... View Details

Keywords: by Michael Blanding; Financial Services; Banking

31 Jul 2023
News

Striving for Imperfection

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Since he left HBS in 1990, Charles Conn (MBA 1990) has built a full and varied portfolio career. Early on, he was a partner at McKinsey and then a tech executive, founding Ticketmaster-Citysearch. Today,... View Details

Keywords: Management of Companies and Enterprises; Management

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

15 percent respectively. Whenever you think you’re done and your organization is running as efficiently as possible, think again. Whether it be eliminating duplicate procedures or useless and cumbersome... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

03 May 2022
Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details

Keywords: by Rachel Layne

13 Jul 2023
News

The Network Effect

Karan Mathur (left) and Dina Model (Illustration by Gisela Goppel) Karan Mathur (left) and Dina Model (Illustration by Gisela Goppel) When Dina Model and Karan Mathur (both MBA 2015) met through mutual friends during their first year at HBS, neither was envisioning a... View Details

22 Feb 2024
News

Combat-Tested Cancer Coaching

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. When Kathy Giusti (MBA 1985) was diagnosed with multiple myeloma in 1996, she was overwhelmed. It was the pre-Internet era, with limited available information, but... View Details

08 Mar 2019
Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

headquarters were built, much of New York’s congressional delegation could be counted on for political support . . . in addition to that from Washington State and elected officials from its other new... View Details

Keywords: by James K. Sebenius; Real Estate; Construction

21 Feb 2019
Research & Ideas

Voter ID Laws Don't Work (But They Don't Hurt Anything, Either)

Republican majorities, that adopted voter ID laws requiring people to show proof of residency before being allowed to register. Did these laws accomplish their goals? Vincent... View Details

Keywords: by Sean Silverthorne

02 Aug 2017
What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

and sometimes outside of work.” He added, “Everybody needs to be touched by someone who cares.” Of course, this takes time that many managers don’t feel they can spare. As Guy put it, “Improving employee... View Details

Keywords: by James Heskett

26 Mar 2007
Research & Ideas

Learning from Failed Political Leadership

people's minds. This book takes a long look ahead—yes, the future can and must be envisaged, and it can be done well—and devises a strategy based on what is View Details

Keywords: by Martha Lagace

15 Dec 2003
Research & Ideas

Women Leaders and Organizational Change

Why are women so dramatically underrepresented in formal leadership positions, and what can be done about it? That's the basic question contemplated in a book of essays called, The Difference... View Details

Keywords: by Mallory Stark

14 Feb 2017
Research & Ideas

A Strategy For Steady Leadership in an Unsteady World

North of their organization: its mission, values, and strategy. They should create clarity around this True North and refuse to let external events pull them off course or cause them to neglect or abandon... View Details

Keywords: by Bill George

Publications