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Show Results For
- All HBS Web
(8,009)
- People (15)
- News (2,455)
- Research (3,566)
- Events (18)
- Multimedia (151)
- Faculty Publications (2,365)
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
about the service bookends. The first encounter and the last encounter are where the people really remember—the service bookends. And as I started describing what had happened to me, I was very accurate. I told about everything. Up until this point, the faces were... View Details
Keywords: by W. Earl Sasser
- 02 Jul 2001
- Research & Ideas
George C. Lodge
bear in a consideration of America's burgeoning trade deficit. Lodge taught a wide range of courses in the MBA and Executive Education Programs at the School. Working with Scott and former HBS professor John W. Rosenblum, he helped focus... View Details
Keywords: by Staff
- 23 May 2000
- Research & Ideas
Minding the Muse: The Impact of Downsizing on Corporate Creativity
Not long ago, the senior management of a leading high-tech company was surprised to learn that research showed their R&D groups' creative performance to be in a prolonged slump following a corporate downsizing. The company's View Details
Keywords: by Peter K. Jacobs
- 22 Feb 2000
- Research & Ideas
Social Capital Markets: Creating Value in the Nonprofit World
challenges: selecting the mostworthy recipients of funding, relying on young organizations to implementideas, and being accountable to the third party whose funds they areinvesting. They identify relevant venture capital practices — such ashelping management develop... View Details
Keywords: by Anne Kavanagh
- Web
Working with Spaces, Files & Folders - Research Computing Services
working on organized. Group members should periodically check permissions on files to ensure that members have the desired combination of read, write and execute functionality. See the previous section on "Access controls and... View Details
- Web
Making Difficult Decisions: The General Manager’s Role (MDD) - Course Catalog
mountaineering expeditions, hospital administrators, and executives and engineers in the space program. MDD uses three types of sessions, interspersed throughout the semester, to teach a set of related ideas and frameworks. Session Type I... View Details
- 28 May 2019
- News
Broken Link
connection makes. She’s the executive director of administrative services at the Rappahannock County Public Schools, a rural school district in Virginia that was used to slow internet and frequent outages that interrupted everything from... View Details
- 01 Sep 2017
- News
The Shape of Things to Come
different situations. Felix Oberholzer-Gee: It’s true for almost everyone that [the MBA experience] sets their sights higher in some form. They come in and think, “Oh, I’m going to be a successful executive of some sort,” but as they... View Details
- 01 Dec 2002
- News
The Campaign for Harvard Business School
Historic in many ways, the campaign is enabling work that is essential to the School’s core purposes: transformative teaching in both MBA and Executive Education classrooms; deep research to impact business practice; and the dissemination... View Details
- 10 Sep 2018
- Research & Ideas
Celebrating 'The Men and Women of the Corporation' 40 Years Later
people who directly impact the world, and not just by teaching MBA students and executives here at HBS. It's through consulting. It's through activism. I've always been interested in that. Ely: You published Men and Women of the... View Details
Keywords: by Robin J. Ely
- 01 Mar 2011
- First Look
First Look: March 1
and 90%. Executives can dramatically increase their odds of success, the authors argue, if they understand how to select targets, how much to pay for them, and whether and how to integrate them. The most common reasons for making an... View Details
Keywords: Sean Silverthorne
- 01 Jun 2011
- News
The House that Howard Built
elective, The Management of New Enterprises. This in turn spawned other such course offerings throughout the 1960s and ’70s in the MBA and Executive Education programs. Many students indeed were going on to become entrepreneurs as alumni.... View Details
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
organizations. In June 2017, Gary Cohen, an executive vice president of BD, and Renuka Gadde, vice president of BD’s Global Health function, were deeply engaged in a six-year PPP to bring a new low-cost labor and delivery tool called the... View Details
- Web
Print View - Course Catalog
Management and Entrepreneurship General Management, Entrepreneurial Management John Batter Fall 2025 Q1Q2 3.0 Law, Management and Entrepreneurship General Management, Entrepreneurial Management John Batter Spring 2026 Q3Q4 3.0 Leadership View Details
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
almost double. These results suggest a role of brokers in fostering predatory behavior and raise a red flag for regulators. Moreover, our findings highlight the trade-off between slow execution and potential information leakage in the... View Details
Keywords: Sean Silverthorne
- 08 Nov 2016
- First Look
November 8, 2016
hectares of land in Chile and Argentina that he converted to protected areas and national parks. The Chouinard strategy represented best practice green entrepreneurship, which if widely adopted might markedly reduce the environmental impact of business, but its full... View Details
Keywords: Sean Silverthorne
- 02 Feb 2010
- First Look
First Look: Feb. 2
and respect for practice by faculty, increase the quality and impact of faculty research. With roles and boundaries clear, such ongoing relationships with firms, particularly those rooted in executive education venues, increase the... View Details
Keywords: Martha Lagace
- 21 Jan 2015
- Lessons from the Classroom
Managing the Family Business: Market Basket’s Lessons About Buyouts
One of the highlights of my year is in November, when teams of enterprising families meet for the Executive Education program I founded and still lead at Harvard Business School, Families in Business. One of the thornier problems we... View Details
Keywords: Retail
- 03 Jun 2020
- Blog Post
Jeff Surette and Mike Peters: A Winning Team at TB12
when Surette joined TB12 he was focused on bringing in adaptable and talented business leaders who could develop a strategy for growth and execute on that strategy. Peters was a key addition to a team that started with 5 employees and has... View Details
Keywords: Consumer Products / Retail
- 28 Mar 2019
- News
California Alumni Explore Role of Capitalism in Addressing Climate Change
also able to connect to the School with updates from HBS Alumni Clubs and Associations and a presentation from Vincent Dessain, Executive Director, Europe Research Center (ERC). Located in Paris, the ERC was opened to help HBS develop and... View Details
Keywords: Margie Kelley