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  • November 2019
  • Case

The Boss Has the Wrong Idea: Confidential Role Material for Julia Smith

By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen
“The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the... View Details
Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture
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  • June 2004 (Revised June 2006)
  • Case

Scientific-Atlanta, Inc.

By: Thomas R. Eisenmann
Scientific-Atlantia (S-A), a leading manufacturer of cable TV equipment, is confronting strategic challenges in mid-2004. For decades, cable operators have faced high switching costs that have locked them into exclusive supply relationships with either S-A or its... View Details
Keywords: Technological Innovation; Competition; Industry Structures; Television Entertainment; Duopoly and Oligopoly; Media and Broadcasting Industry; Media and Broadcasting Industry
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  • 25 Jan 2016
  • Blog Post

3 Tips on Coming to HBS with a Partner

think our section would have won! Spencer has faced no challenges being accepted and liked by the section. He has made some great friends and has always felt welcomed. 2.     ... View Details
  • March 2025
  • Article

Novice Risk Work: How Juniors Coaching Seniors on Emerging Technologies Such as Generative AI Can Lead to Learning Failures

By: Katherine C. Kellogg, Hila Lifshitz-Assaf, Steven Randazzo, Ethan Mollick, Fabrizio Dell'Acqua, Edward McFowland III, François Candelon and Karim R. Lakhani
The literature on communities of practice demonstrates that a proven way for senior professionals to upskill themselves in the use of new technologies that undermine existing expertise is to learn from junior professionals. It notes that juniors may be better able... View Details
Keywords: Rank and Position; Competency and Skills; Technology Adoption; Experience and Expertise; AI and Machine Learning
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  • 08 Mar 2022
  • Blog Post

Recalling My First Cold Call: A Conversation with Second-Year Students

a broad overview of the problem and helps us consider all components to solve it. As an engineer, I come from a background that mainly uses formulas to solve problems; coming to HBS has helped me expand my... View Details

    Tempur Sealy International

    This case explores the long-term relationship between Tempur Sealy (TPX, a mattress manufacturer) and Mattress Firm (MFRM, a bedding retailer and TPX’s largest customer).  For almost 20 years, the firms have enjoyed a mutually beneficial and commercially prosperous... View Details

    • 2019
    • Working Paper

    Why Does Business Invest in Education in Emerging Markets? Why Does It Matter?

    By: Valeria Giacomin, G. Jones and Erica Salvaj
    This working paper examines why a significant number of businesses have made non-profit investments in education in emerging markets between the 1960s and the present day. Using a sample of 110 interviews with business leaders from an oral history database at the... View Details
    Keywords: Philanthropy; CSR; Oral History; Emerging Markets; Education; Reputation; Philanthropy and Charitable Giving; Corporate Social Responsibility and Impact; Business History
    Related
    • 30 Aug 2018
    • Blog Post

    My Difficult Decision to Leave Google for HBS

    Second, I learned when to not trust my answer. For the entire first year, Harvard places new students in a section—a deliberately diverse group of 90 students. In each class, we’d come prepared, having read and analyzed a “case,” a... View Details
    • 14 Mar 2022
    • Research & Ideas

    Lessons from COVID-19: The Business Skills Doctors Need

    the health of their patients, their colleagues, and themselves, physicians had to implement new methods for providing treatment, whether in-person or over Zoom. Finally, they had to manage challenges related... View Details
    Keywords: by Michael Blanding; Health
    • 26 Jul 2022
    • Research & Ideas

    Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

    There’s a saying in hospitality: The customer is always right. In fact, customers might be more influential than ever, according to a study of online restaurant reviews. Yelp, the website where consumers share their service experiences, often amplifies pest View Details
    Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail
    • 05 Jul 2016
    • First Look

    July 5, 2016

    conservation problem as a behavior change problem, understand behavioral mechanisms and identify appropriate approaches for behavior change (awareness, incentives, nudges), and... View Details
    Keywords: Sean Silverthorne
    • Research Summary

    Overview

    By: Rohit Deshpande
    Customer Centricity Rohit Deshpandé's research program focuses on Customer-Centricity. A stream of projects examines the interaction between corporate and national culture as they influence the development and implementation of global marketing strategies in high... View Details
    • 03 May 2023
    • Research & Ideas

    Why Confronting Racism in AI 'Creates a Better Future for All of Us'

    Bangladesh, and Pakistan, it’s not going to work. It’s also a problem if you build systems where nobody who has lived the experience is in the room. You can end up looking at the data View Details
    Keywords: by Barbara DeLollis
    • 15 Mar 2016
    • First Look

    March 15, 2016

    approaches. And it is well understood that creating a new business and optimizing an already existing one are two fundamentally different management challenges. The real View Details
    • 18 Jul 2022
    • Research & Ideas

    After the 'Crypto Crash,' What's Next for Digital Currencies?

    in this space across the board. There needs to be more transparency and not just transparency at the abstract level, but the technology needs to be made transparent for consumers in ways that they can understand. This is a View Details
    Keywords: by Christina Pazzanese, Harvard Gazette; Financial Services; Technology
    • Web

    Career Networking - Alumni

    have all successfully navigated the process, will walk you through the steps to ensure your transition process results in a career that is fulfilling, challenging and rewarding. Considering a career... View Details
    • Web

    Business for Social Impact | Social Enterprise | Harvard Business School

    the publication of a book, the development of an MBA elective course on Business at the Base of the Pyramid, and the creation of an executive education program for leaders in the microfinance industry. Today, SEI continues to examine the... View Details
    • 21 Jun 2022
    • HBS Case

    Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

    When COVID-19 forced companies to send employees home two years ago, newly remote workers largely reconnected on two collaboration apps: Slack and Microsoft Teams. The pandemic propelled Slack beyond its core following in the technology... View Details
    Keywords: by Lane Lambert; Information Technology; Technology
    • 13 May 2014
    • First Look

    First Look: May 13

    Implementing a 'Social Way' for Global Mining The mining giant Anglo American attempts to differentiate itself through its social performance, yet public expectations are still growing. Maintaining a "social license" to operate was increasingly View Details
    Keywords: Sean Silverthorne
    • Web

    Faculty & Research - Business History

    Faculty & Research Faculty & Research Harvard Business School faculty members have made notable contributions to the history of business. Faculty research is diverse, based in several of the School’s units, and reflects disciplinary... View Details