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  • February 2021
  • Case

Threadless: The Renewal of an Online Community

By: Shane Greenstein, Karim Lakhani and Christian Godwin
Threadless, an online apparel company and artist community which Jake Nickell founded in 2000, continued to maintain its status as a top company in the online apparel industry during its second decade. From 2010 to 2020, Threadless continued to operate its... View Details
Keywords: Business Model; Decision Making; Entrepreneurship; Innovation and Invention; Leading Change; Management; Marketing; Product Launch; Operations; Supply Chain; Distribution; Networks; Sales; Strategy; Adaptation; Information Technology; Applications and Software; Digital Platforms; Apparel and Accessories Industry; Technology Industry; North America
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  • Web

The Virtual Experience

The pandemic has forced individuals and organizations to adapt quickly to new ways of doing business, new ways of leading, and new ways of learning. At Harvard Business School we’ve leveraged technology to enhance virtual leadership... View Details
  • 12 Sep 2023
  • Book

Successful, But Still Feel Empty? A Happiness Scholar and Oprah Have Advice for You

they’re leading a whole bunch of other people. So emotional management is even more important.” Brooks says the country, and maybe the world, is in a happiness slump. This epidemic predates the COVID-19 pandemic (though lockdowns and... View Details
Keywords: by Avery Forman
  • 09 May 2024
  • Research & Ideas

Called Back to the Office? How You Benefit from Ideas You Didn't Know You Were Missing

Pandemic Changed the Way We Collaborate Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by HBSWK using images generated by Midjourney, an artificial intelligence tool and with an... View Details
Keywords: by Ben Rand
  • Winter 2022
  • Article

Determinants of Small Business Reopening Decisions After COVID Restrictions Were Lifted

By: Dylan Balla-Elliott, Zoë B. Cullen, Edward L. Glaeser, Michael Luca and Christopher Stanton
The COVID-19 pandemic led to dramatic economic disruptions, including government-imposed restrictions that temporarily shuttered millions of American businesses. We use a nation-wide survey of thousands of small business owners to establish three main facts about... View Details
Keywords: COVID-19; Demand Forecasting; Reopening; Health Pandemics; Government Administration; Small Business
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  • 2022
  • Working Paper

Where the Cloud Rests: The Location Strategies of Data Centers

By: Shane Greenstein and Tommy Pan Fang
This study provides an analysis of the entry strategies of third-party data centers in the United States. We examine the market before the pandemic in 2018 and 2019, when supply and demand for data services were geographically stable. We compare with the entry... View Details
Keywords: Cloud Computing; Location Strategies; Data Centers; Information Infrastructure
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    Airbnb During the Pandemic—Stakeholder Capitalism Faces a Critical Test

    As the covid pandemic spread in early 2020, global travel ground to a halt. For Airbnb, the San Francisco-based platform for renting accommodations, the impact was both swift and severe as revenues plummeted more than 70% over the prior year. Responding to the... View Details
    • 17 Aug 2023
    • Research & Ideas

    ‘Not a Bunch of Weirdos’: Why Mainstream Investors Buy Crypto

    during the pandemic gave researchers an opportunity to look at the impact of an influx of liquidity into the market and its relationship to cryptocurrency investing. Di Maggio and his team examined levels of cryptocurrency investing at... View Details
    Keywords: by Ben Rand
    • February 2021 (Revised May 2021)
    • Case

    SafeGraph: Selling Data as a Service

    By: Ramana Nanda, Abhishek Nagaraj and Allison Ciechanover
    Set in January 2021, the CEO of SafeGraph, a four-year-old startup that sold Data as a Service, looked to the future. His aim was to become the most trusted source for data about a physical place. The company provided points of interest (POI) and foot traffic data on... View Details
    Keywords: Data As A Service; Monetization; Pricing; Business Startups; Analytics and Data Science; Consumer Behavior; Analysis; Business Model; Health Pandemics; Information Industry; United States
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    • 23 Jun 2023
    • HBS Case

    This Company Lets Employees Take Charge—Even with Life and Death Decisions

    BuurtzorgWeb allows everyone to help each other in real-time and capture knowledge as it emerges. Two considerations about decentralization But getting the free-spirited model right is not without challenges. Adapting to external crises, such as the COVID-19 View Details
    Keywords: by Annelena Lobb; Health
    • January 2024 (Revised October 2024)
    • Case

    DO & CO: Crafting Luxury in the Fast Lane (A)

    By: Juan Alcácer, Esel Cekin, Michael Lee and Noah Roberson
    In July 2023, Attila Dogudan, the chairman of DO & CO, a renowned international catering firm, found himself in a deep conversation with his two sons about a potential new venture: catering for the Las Vegas Grand Prix, a significant step beyond their 31-year history... View Details
    Keywords: Decision Choices and Conditions; Health Pandemics; Opportunities; Corporate Strategy; Luxury; Food and Beverage Industry; Las Vegas
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    • 08 Oct 2020
    • News

    How to Manage a Hybrid Team

    • 11 Jun 2024
    • In Practice

    The Harvard Business School Faculty Summer Reader 2024

    As the vacation season looms, Harvard Business School faculty members share recommendations for a little light reading. Spoiler alert: Lessons in Chemistry tops two of their beach-read lists. For those whose brains can’t—or won’t—turn off, HBS faculty also suggest some... View Details
    Keywords: by Avery Forman
    • May 8, 2020
    • Article

    Lead Your Team Into a Post-Pandemic World

    By: Hubert Joly
    The unprecedented COVID-19 pandemic has tested leaders, especially as it relates to how they lead their workers. As the crisis goes on, many that the author has spoken with have begun to frame it around three distinct phases: The Shelter-in-Place Phase, the Re-opening... View Details
    Keywords: COVID-19; Re-opening; Health Pandemics; Leadership; Employees; Communication; Human Needs
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    • March 2021 (Revised July 2021)
    • Case

    Resident

    By: Jeffrey F. Rayport and Thomas O. Jones
    Launched in 2016, Resident was a leading player in the direct-to-consumer bed-in-a-box mattress market, where it was one of at least 175 venture-backed companies competing in the space. By late 2020, it had realized over $500 million in revenue, profitability in the... View Details
    Keywords: Digital Marketing; Business Growth and Maturation; Operations; Entrepreneurship; Competitive Strategy; Initial Public Offering; Decisions; Marketing Strategy; Cash Flow; Demand and Consumers
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    • 31 Oct 2022
    • Research & Ideas

    Why the Largest Minority Group Faces the Most Hate—and How to Push Back

    American cities have experienced an alarming double-digit rise in hate crimes in recent years, due in part to factors like anti-Asian sentiment in the wake of the pandemic and racial strife following the murder of George Floyd. Now, new... View Details
    Keywords: by Pamela Reynolds
    • 17 Aug 2020
    • Research & Ideas

    What the Stockdale Paradox Tells Us About Crisis Leadership

    even excluding COVID-19 deaths) Mental health crises Secondary health problems from neglect/postponement of routine/preventative care Mass unemployment Dining, entertainment, arts, tourism industries—the whole experiential economy—devastated. Further, the View Details
    Keywords: by Boris Groysberg and Robin Abrahams
    • 2020
    • Working Paper

    Social Influence in the COVID-19 Pandemic: Community Establishments’ Closure Decisions Follow Those of Nearby Chain Establishments

    By: Abhishek Nagaraj, Mathijs de Vaan, Saqib Mumtaz and Sameer Srivastava
    As conveners that bring various stakeholders into the same physical space, firms can powerfully influence the course of pandemics such as COVID-19. Even when operating under government orders and health guidelines, firms have considerable discretion to keep their... View Details
    Keywords: COVID-19; Peer Influence; Closure Decisions; Health Pandemics; Business Ventures; Decisions; Business and Community Relations
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    • 31 Jan 2022
    • Research & Ideas

    Where Can Digital Transformation Take You? Insights from 1,700 Leaders

    class=infogram-embed data-id=_/2HVue23rXJZLet5zlvSC][/div] Getting to know the customer has become a dynamic, ongoing process, and is fast becoming table stakes. For example, companies understand they need to get reacquainted with their customers after the COVID-19... View Details
    Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
    • 2022
    • Chapter

    A Compass for Decision Making

    By: Lynn S. Paine
    Book Abstract: The second edition of Responsible Leadership offers orienting knowledge on how to lead in a world of contested values—a world where leadership work extends beyond leaders and direct reports to a whole range of stakeholders inside and outside an... View Details
    Keywords: Leadership; Decision Making
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