lessons - Publications - Faculty & Research

04 Apr 2011
HBS Case

Reinventing the National Geographic Society

TV, cable programming—but is still trying to figure out the best strategy for integrating them. Despite repeated structural changes, employees still operate in silos. In short, the National Geographic case is fertile learning ground for managers. Its View Details

Keywords: by Sean Silverthorne; Publishing

January 2020
Case

A Tough Call: SEAL Team Leader in Kandahar (A)

By: George A. Riedel

The case, which is a disguised version of real events, is set in Kandahar, Afghanistan (2013) during the long running Afghan war. Lt. Paul Rickson, a Navy SEAL Platoon Commander, is leading a team of 30 U.S. and Afghan soldiers on a mission to clear hostile forces in... View Details

Keywords: War; Leadership; Risk and Uncertainty; Safety; Decision Choices and Conditions; Afghanistan

Citation

Educators

Purchase

29 Jan 2018
Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

is in process. Teaming, she says, is essential to organizational learning. In her new book Extreme Teaming: Lessons in Complex, Cross-Sector Leadership, Edmondson, the Novartis Professor of Leadership and Management at Harvard Business... View Details

Keywords: by Amy C. Edmondson; Mining

16 Jun 2021
HBS Case

Cruising in Crisis: How Carnival Is Riding Out the COVID-19 Storm

Carnival has survived—and has even emerged stronger—says Gilson, who chronicled the company’s travails in the new case study Carnival Corporation: Cruising Through COVID-19, co-written with research associate Sarah Abbott. The case highlights important View Details

Keywords: by Michael Blanding; Travel

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

What lessons could the humid shores of the Caribbean, the freezing heights of the Himalayas, or the farthest reaches of Earth's atmosphere hold for your company or organization? Although those places couldn't be more different, all were... View Details

Keywords: by Garry Emmons

26 May 2022
HBS Case

Apple vs. Feds: Is iPhone Privacy a Basic Human Right?

Cedric O said, “A company that has never been in better economic shape is not helping the government fight the crisis. We will remember that.” Lessons for leaders The case underscores an important point: Good leadership should be about... View Details

Keywords: by Avery Forman

06 Sep 2011
Research & Ideas

Cheese Moving: Effecting Change Rather Than Accepting It

Behavior best-seller list—thanks in part to corporate managers who distribute it to their employees as a lesson in accepting and anticipating change gracefully. But is that really the best message to send? Harvard Business School... View Details

Keywords: by Carmen Nobel

09 Jan 2012
Research & Ideas

Location, Location, Location: The Strategy of Place

not work somewhere else. We tend to believe that technology has made us homogeneous, but distance matters. Countries are different; consumers are different. People in India are different than the people in the United States." Vodafone learned that View Details

Keywords: by Dina Gerdeman

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

you individually." Use these conversations to set up next steps. For example, if your team has learned valuable lessons that could provide benefits to other areas in your supervisor's domain, offer to facilitate some cross-team... View Details

Keywords: by Paul Michelman

18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

she was far happier and that the company was operating much more effectively. She admitted that she was a bit amazed that the "fixes" were so easy. Passion For What You Do: Achieving Sustained High Performance Perhaps this story seems simple, and its View Details

Keywords: by Carmen Nobel

08 Oct 2014
Working Paper Summaries

The Federal Reserve’s Abandonment of Its 1923 Principles

Keywords: by Julio J. Rotemberg; Banking; Legal Services

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

an 'ARMY' of Fans: Marketing Lessons from K-Pop Sensation BTS How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing) Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details

Keywords: by John Deighton and Leora Kornfeld

April 2010
Case

A Giant Among Women

By: Willy C. Shih, Ethan S Bernstein, Maly Hout Bernstein, Jyun-Cheng Wang and Yi-Ling Wei

Few CEOs successfully manage the evolution of their companies from OEM outsourcer to branded manufacturer to expert consumer marketer as well as Tony Lo, CEO of Giant Manufacturing Co. Ltd., now the largest bicycle manufacturer in the world. In the mid-1980s, Giant... View Details

Keywords: Consumer Behavior; Customer Focus and Relationships; Global Strategy; Gender; Customer Satisfaction; Product Development; Bicycle Industry; Taiwan

Citation

Educators

Purchase

17 Oct 2022
Research & Ideas

Why Quiet Quitters Need More Than Money to Re-Engage

Stagflation? A Great Teacher's Lessons for Leading Of Learning and Forgetting: Centrism, Populism, and the Legitimacy Crisis of Globalization Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Michael Blanding

18 Aug 2022
Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

pleading with workers to return to offices by saying, "I'll get on my knees and do whatever you want.” While more than a few employees might love to see a CEO grovel on their knees, the critical lesson here is that Starbucks employees are... View Details

Keywords: by Hise Gibson and MaShon Wilson

28 May 2020
Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

for company stock, they will nonetheless receive more value than they would have had the business been shut down. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond COVID-19 Business Impact Center (Harvard Business School)... View Details

Keywords: by Dina Gerdeman; Financial Services; Banking

15 Nov 2022
Book

Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work

which publishes in November, can provide important lessons for business people in an era where consumers expects companies to behave responsibly more than ever. Enabling unethical behavior In the case of Purdue Pharma, McKinsey advised... View Details

Keywords: by Pamela Reynolds

19 Mar 2013
First Look

First Look: March 19

PublicationsSetting Health Priorities: Strategy versus Tactics Authors:Chu, Michael, David E. Bloom, and Elizabeth Cafiero Publication:Impact: The Magazine of PSI Abstract Health decision makers throughout the world are faced with a multiplicity of challenges. As... View Details

Keywords: Sean Silverthorne

12 Jun 2018
Research & Ideas

In a Landscape of 'Me Too' Drug Development, What Spurs Radical Innovation?

not difficult for pharma firms. Companies tended to “either have projects on the shelf or projects that they are excited to go do when they get a little more buffer or get a little more cash,” Krieger says. Ask yourself a question What’s the View Details

Keywords: by Rachel Layne; Health; Pharmaceutical

13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

Do relationships between colleagues raise the bar? A new analysis of how physicians who know each other provide better patient care could impart wide-ranging lessons for the business world. Specialists who received referrals from primary... View Details

Keywords: by Rachel Layne; Health

Publications