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  • 27 Nov 2006
  • What Do You Think?

What’s to Be Done About Performance Reviews?

interview than the interviewee." According to Wally Bock, "When I conducted research I found that the more effective supervisors spent the bulk of their performance evaluation meeting time talking about the future." Forced... View Details
Keywords: by Jim Heskett
  • 2014
  • Working Paper

The Organizational and Geographic Drivers of Absorptive Capacity: An Empirical Analysis of Pharmaceutical R&D Laboratories

By: Francesca Lazzeri and Gary P. Pisano
Scholars and practitioners alike now recognize that a firm's capacity to assimilate and use know-how from external sources—what Cohen and Levinthal (1990) called "absorptive capacity"—plays a central role in innovation performance. In recent years, a common strategy... View Details
Keywords: Geographic Location; Industry Clusters; Knowledge Acquisition; Pharmaceutical Industry; San Francisco; San Diego; Massachusetts
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  • 29 Sep 2021
  • Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

tracks startup funding, with each Kickstarter entrepreneur. Of the 314 entrepreneurs studied, some 76 percent missed their initial deadline. Peterson and Wu followed up, interviewing 11 entrepreneurs in-depth to find out why each product... View Details
Keywords: by Rachel Layne
  • 2015
  • Working Paper

Competitiveness and Clusters: Implications for a New European Growth Strategy

By: Christian H.M. Ketels
This paper develops policy recommendations on the use of cluster-based economic policies and the adoption of a new concept of competitiveness in the context of the new growth path that WWWforEurope aims to outline.
A first section discusses and derives an... View Details
Keywords: Competitiveness; Clusters; Economic Policy; European Union; Competition; Industry Clusters; Policy; Economic Growth; European Union
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  • 18 Apr 2000
  • Research & Ideas

Learning in Action

they were interviewed in-depth about how they went about their work and, specifically, what they did to be more productive. Using these insights, the Bell Labs team designed an innovative hands-on training program, which the star... View Details
Keywords: by David A. Garvin
  • 14 Jul 2022
  • Research & Ideas

When the Rubber Meets the Road, Most Commuters Text and Email While Driving

how automated cars might be designed to minimize major accidents. For their time-use study, the researchers conducted online interviews with about 400 knowledge workers, who make up a large percentage of commuters on today’s roadways and... View Details
Keywords: by Jay Fitzgerald
  • March 2022
  • Case

Skills-First Hiring at IBM

By: Boris Groysberg and Sarah Mehta
This case reviews IBM’s efforts to widen its hiring funnel and broaden its talent pool. View Details
Keywords: Competency and Skills; Experience and Expertise; Talent and Talent Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Design and Levels; Job Interviews; Society; Social Issues; Technology Industry; United States; New York (city, NY)
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  • 31 Aug 2020
  • What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

tell us. Inclusion is related to such things as “voice”—the belief by workers that they are heard—as well as recognition and equal opportunity in rewards and promotions. Harder to quantify than diversity, inclusion is more nuanced and measured in comments in View Details
Keywords: by James Heskett
  • 16 May 2005
  • Research & Ideas

Nonprofit Networking: The New Way to Grow

and bolts of how to create, build, and sustain effective relationships with like-minded organizations to better accomplish a social goal. Previous research with colleagues on growth suggested that growth does not necessarily translate into greater social value... View Details
Keywords: by Martha Lagace
  • 06 Jan 2014
  • Research & Ideas

Technology Re-Emergence: Creating New Value for Old Innovations

of the industry, but now it's responsible for much of the growth trajectory." The Guardians And The Entrepreneurs So how did the Swiss watchmakers know when to re-embrace mechanical watches? According to several industry CEOs that Raffaelli View Details
Keywords: by Carmen Nobel; Apparel & Accessories; Technology; Consumer Products
  • 13 Nov 2019
  • Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

this hybrid approach is allowing companies to replace traditional customer interviews and focus groups, according to Amano and his colleagues. Understanding what prompts a customer to purchase a product—a concept known as attribution—is... View Details
Keywords: by Kristen Senz
  • 19 Mar 2012
  • HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

astonished," said an engineer interviewed after the announcement. "Many Rakuten employees are allergic to English." “If they don't have a language strategy, they'll regret it” In a company where just 10 percent of all... View Details
Keywords: by Kim Girard
  • 06 Nov 2018
  • Research & Ideas

8 Ways to Make Olympic Stadiums Useful After the Games End

research—which draws on some 30 field interviews with key site managers—demystifies the factors that prevent an Olympic site from becoming a white elephant. “Hosting the Olympics, especially the larger Summer Games, is a globally... View Details
Keywords: by Julia Hanna; Sports
  • 07 Jun 2004
  • Research & Ideas

What Drives Supply Chain Behavior?

forecasts as well as decisions about inventory. In this interview with HBS Working Knowledge, Oliva and Watson say a key to understanding and avoiding supply chain inefficiency may be a better understanding of the behavioral side of the... View Details
Keywords: by Sarah Jane Johnston
  • 05 Dec 2016
  • Research & Ideas

How The 2016 Presidential Candidates Misled Us With Truthful Statements

Others With Truthful Statements.) And it has certainly wormed its way into the political spectrum. The research paper Artful Paltering: The Risks and Rewards of Using Truthful Statements to Mislead Others opens with excerpts from a January 21, 1998, PBS NewsHour View Details
Keywords: by Dina Gerdeman
  • 26 May 2003
  • Research & Ideas

When Silence Spells Trouble at Work

extremely costly to both the firm and the individual. —Leslie A. Perlow But it is time to take the gilt off silence. Our research shows that silence is not only ubiquitous and expected in organizations but extremely costly to both the firm and the individual. Our View Details
Keywords: by Leslie A. Perlow
  • 30 Aug 2004
  • Research & Ideas

Real Estate: The Most Imperfect Asset

greatest source of wealth for most families. In this interview Segel discusses the importance and fascination of real estate, and three important trends remaking the industry: institutionalization, environmentalism, and globalization.... View Details
Keywords: by Sarah Jane Johnston; Construction; Real Estate
  • January 2021 (Revised April 2022)
  • Case

Best Buy's Corie Barry: Confronting the COVID-19 Pandemic

By: William W. George and Amram Migdal
This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details
Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota
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  • 16 Aug 2004
  • Research & Ideas

Luxury Isn’t What It Used to Be

ongoing enticement for Birnbaum and the other alumni interviewed for this article. "Luxury goods are in essence a highly creative field," notes Thuy T. Tranthi (HBS MBA '93), president of Thomas Pink USA, the London-based... View Details
Keywords: by Julia Hanna; Consumer Products
  • 18 Jul 2022
  • Research & Ideas

After the 'Crypto Crash,' What's Next for Digital Currencies?

Professor Scott Duke Kominers spoke to the Harvard Gazette about why the crypto market has plunged in value recent months and how a tide of upcoming international regulation could affect the market. The interview has been edited for... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Financial Services; Technology

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