feedback - Publications - Faculty & Research

02 Aug 2021
What Do You Think?

Can Companies with Remote Management Succeed?

probably at Level 2, Medium, March 29, 2020. Your feedback to last month’s column Last month’s column asked whether chief/customer experience officers (CXOs) were critical to the task of knowing customers. A summary of responses would... View Details

Keywords: by James Heskett

01 Oct 2024
Research & Ideas

How Politics Drives Business Decisions in a Polarized Nation

How Partisan Politics Play Out in American Boardrooms What the Rise of Far-Right Politics Says About the Economy in an Election Year Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: HBSWK with asset... View Details

Keywords: by Jay Fitzgerald

17 Sep 2024
Research & Ideas

Advice for the New CEO: Talk to Your Employees Early and Often

Hidden Advantage That Women Managers Bring to Teams Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image by HBSWK with asset from AdobeStock/Who is Danny View Details

Keywords: by Ami Albernaz

11 Oct 2022
Research & Ideas

Shrinking the Racial Wealth Gap, One Mortgage at a Time

Taints Customer Service: Evidence from 6,000 Hotels A World of Difference: What Keeps Companies from Becoming More Inclusive Measuring the Perceived Liquidity of the Corporate Bond Market Feedback or ideas to share? Email the Working... View Details

Keywords: by Rachel Layne; Financial Services

12 Apr 2016
First Look

April 12, 2016

at Work: The Case of the Ineffectual FD No abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/416031-PDF-ENG Harvard Business School Case 416-032 Difficult Conversations and Dealing with Challenging Situations at Work: The Friend Who Asked... View Details

Keywords: Sean Silverthorne

03 Nov 2011
What Do You Think?

The Ultimate Question in Management

by authenticity and passion?" (implied by a response from Harry Abrikian). Steve Sheinkopf would alter the process to insure that he receives feedback only from his "A players, not by the Bs (or Cs)." The coauthors of The... View Details

Keywords: by James Heskett

05 Aug 2010
What Do You Think?

What Is Customer Opinion Good For?

determining how and when to weight the importance of customer inputs? Jonathan Hinkle believes it does. As he put it, " the question may really be, 'Will this product be marketed as a disruptive product or fit with customers' paradigms?' Customer View Details

Keywords: by Jim Heskett; Technology

19 Feb 2008
Research & Ideas

Radical Design, Radical Results

their product portfolio. They observe what innovators do and how the market reacts. But the feedback they receive is initially so ambiguous, with several languages coexisting, that they eventually imitate everything. "The confusion... View Details

Keywords: by Julia Hanna; Consumer Products

12 Oct 1999
Research & Ideas

Women Leading Business: A New Kind of Conversation

hire or a firing situation. Issues may also be more personal, such as how to bridge the enormous gap between the leadership of a company and retirement. EE: What sort of feedback have you received from past participants? Hart: They say... View Details

Keywords: Re: Myra M. Hart & Cynthia A. Montgomery

02 May 2000
Research & Ideas

Leading Professional Service Firms

everybody else—a rare opportunity for professionals who often have few chances in their usual work lives to interact with others outside their own firms, much less outside their own professions or countries. Feedback from past... View Details

Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting

06 Aug 2014
Research & Ideas

Climbing Down from the Ivory Tower

police to protect the citizens. Olstrom dubbed the phenomenon "co-production." Since then, it has become common for organizations to treat consumers as production partners. Many high-tech firms hire existing customers to beta-test early versions of products, in order... View Details

Keywords: by Carmen Nobel; Education; Health

05 Feb 2009
What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

any other factor, including class size and quality of the facilities. In various studies, the truly great teachers do things like giving good, individualized feedback while remaining sensitive and responding to interactions going on... View Details

Keywords: by Jim Heskett

20 Mar 2007
First Look

First Look: March 20, 2007

understanding of design and manufacturing processes to instruct successfully her American and offshore contractors on how to mass-produce designer clothing at affordable prices. Claiborne was an industry pioneer in many ways. She developed detailed customer View Details

Keywords: Martha Lagace

11 Oct 2024
Research & Ideas

How AI Could Ease the Refugee Crisis and Bring New Talent to Businesses

Years Ago How Younger Immigrants Gain an Edge in American Business Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Image by HBSWK with assets from AdobeStock/Yulia Raneva, AdobeStock/Siarhei, and... View Details

Keywords: by Ben Rand; Technology; Information Technology

16 Jul 2024
Research & Ideas

Weighing Digital Tradeoffs in Private Equity

Behind ChatGPT, Bard, and LLaMA Make Money? How Should Artificial Intelligence Be Regulated—if at All? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created using image generated by... View Details

Keywords: by Michael Blanding; Financial Services

21 Aug 2018
First Look

New Research and Ideas, August 21, 2018

increasingly using crowdsourced public goods as inputs for innovation and production. Counterintuitively, some firms pay their employees to contribute to the creation of these goods, which can be used freely by their competitors. This study argues that such firms learn... View Details

Keywords: Dina Gerdeman

02 Feb 2010
First Look

First Look: Feb. 2

communities for major corporate clients. These communities have provided its clients with insights into how consumers view their brands, with quick feedback on potential marketing decisions, and with a sounding board for new product... View Details

Keywords: Martha Lagace

03 Nov 2022
Op-Ed

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

adviser and angel investor. This article originally appeared on her blog, Being FA and Other Ponderings. You Might Also Like: Who Will Give You the Best Professional Guidance? All Those Zoom Meetings May Boost Connection and Curb Loneliness How Entrepreneurs Can Find... View Details

Keywords: by Julia Austin

14 Dec 2011
Research & Ideas

The New Measures for Improving Nonprofit Performance

know what's expected of them, and it's important to give feedback in a constructive way. Using information is essential to a good culture because it allows people to get engaged, to investigate, to explore, to be curious, to learn, and to... View Details

Keywords: by Julia Hanna

22 Aug 2017
First Look

First Look at New Research and Ideas, August 23

senior leaders continued to revise the compensation formula based on feedback both internally and from the public. Particularly, they hoped to strengthen the link between pay and performance, which in the current version of the formula... View Details