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Show Results For
- All HBS Web
(3,212)
- People (1)
- News (907)
- Research (2,018)
- Events (7)
- Multimedia (36)
- Faculty Publications (965)
- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
position: the chief experience officer or CXO." A knowledge of customer experiences can be invaluable in the design and distribution of a product or service. We were convinced of that by Joseph Pine and James Gilmore in their influential... View Details
Keywords: by James Heskett
- 10 Oct 2018
- News
The Legacy of Boaty McBoatface: Beware of Customers Who Vote
- 04 Jul 2016
- Research & Ideas
Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment
organization? by Ethan Bernstein. What Is Disruptive Innovation? By Clayton Christensen, Michael E. Raynor, and Rory McDonald. The Capitalist’s Dilemma View Details
Keywords: by Carmen Nobel
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
published in Journal of Personality and Social Psychology in July 2020. She co-authored the study with recent doctoral graduate Michael Rosenblum and Assistant Professor Juliana Schroeder, both of the University of California, Berkeley. A... View Details
Keywords: by Kristen Senz
- 13 Feb 2012
- News
The Case Against Racial Colorblindness
- 13 Mar 2009
- News
Healing America's Healthcare
- 26 Feb 2001
- Research & Ideas
David, Goliath, and Disruption
As elegantly described by HBS professor Clayton M. Christensen in his 1997 bestseller, The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail, so-called disruptive technologies are upstart innovations that manage to... View Details
Keywords: by Martha Lagace
- 09 May 2017
- What Do You Think?
Should Management Be Primarily Responsible to Shareholders?
owners of a corporation, professional managers and directors are their agents, primarily responsible for carrying out their wishes and creating value for them. This idea was further developed in a 1976 article by View Details
Keywords: by James Heskett
- 27 Jun 2007
- Lessons from the Classroom
Learning to Make the Move to CEO
world," notes Simons. The topic of marketing, taught by Professor John Quelch, is brought up to the executive boardroom level, says Simons. “There's a realization that they only have so much time left.” Professor Julio Rotemberg... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
pandemic is likely to change how companies do business. Here’s what they said: Michael Beer: Organizations will develop trust-based cultures with employees The coronavirus challenge demands an organization-wide, honest conversation that... View Details
Keywords: by Dina Gerdeman
- 06 Oct 2011
- What Do You Think?
How Will the ‘Moneyball Generation’ Influence Management?
Gaurav Goel: "Analytics is a powerful weapon but we need prudent processes for data capture that ensure a consistent quality of data." The tone of responses suggested that there was little question that the analytics of "deep indicators" would be... View Details
Keywords: by James Heskett
- 15 Nov 2012
- Research & Ideas
Funding the Design of Livable Cities
four primary trends driving the development of innovative solutions: The first is the world's population growth, forecast by the United Nations to reach roughly 9 billion by 2050, and the mass migration from... View Details
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
early weeks (the man does not let up!), the students come to appreciate the intensity and rapid-fire humor of their teacher. Clearly, he cares. A lot. And by the end of the semester, something transformative has happened: They are better... View Details
- 01 Apr 2015
- Research & Ideas
The Slow, Steady Battle to Fix Cancer Care
©iStock.com/GuidoVrola The bundled payment idea is part of a larger reform proposal called Value-Based Health Care Delivery, based on research by Michael E. Porter, the Bishop William Lawrence University... View Details
- 02 May 2008
- What Do You Think?
What is the Future of State Capitalism?
respondents. Shann Turnbull points out that "National governments can deal with globalisation as they can determine the rules of ownership and control applicable in their jurisdictions." Nevertheless, he proposes the creation of a "Community Investment... View Details
Keywords: by Jim Heskett
- 16 Jun 2015
- News
U.S. Fracking Debate: Environment vs. Economics
- 31 Mar 2002
- What Do You Think?
Is This the Decade of the Investor?
to take a longer view. One such view is provided by a recent Business Week analysis of Bureau of Labor Statistics and other data. ("Restating the '90s," by Michael J.... View Details
Keywords: by James Heskett
- 25 Sep 2014
- News
Millennials Marching, Mentoring, And Transforming Our Culture
- 29 Jul 2015
- News