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- All HBS Web
(3,083)
- People (14)
- News (1,122)
- Research (1,149)
- Events (6)
- Multimedia (43)
- Faculty Publications (604)
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- 15 Aug 2024
- Op-Ed
Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience
updates? People: Train product, technology, and security teams to understand and manage the risks of continuous integration and continuous delivery (CI/CD), the kind of automated software update approach that helped the CrowdStrike outage... View Details
Keywords: by Hise Gibson and Anita Lynch
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
well. As a result, these organizations staff very carefully, hiring for attitude and then training for skills, whether the business is fast food or cutting-edge medical organizations such as the Mayo Clinic. These are not good places to... View Details
- 24 Aug 2010
- First Look
First Look: August 24
Canada—grow its own retirement business, find a joint venture partner, or sell the business. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/311023-PDF-ENG Delta Electronics Hybrid Power Train Willy Shih and Jyun-Cheng... View Details
Keywords: Sean Silverthorne
- 24 Jan 2005
- Research & Ideas
Entrepreneurial Hospital Pioneers New Model
ophthalmology, gynecology, and so on. His ambition is breathtaking." "He has also started training doctors in Tanzania and Malaysia. His ambition is to cure the poor of the world for one dollar a day. He also thinks there is no... View Details
- 23 Apr 2001
- Research & Ideas
Brand Power from Wedgwood to Dell: Part Two
decades mixing and selling skin care formulas before she undertook to build a national market for her products. Howard Schultz did not grow up drinking specialty coffee, but as soon as he was introduced to the business, he learned as much about it as he could. He even... View Details
Keywords: by Martha Lagace
- 12 Jul 2011
- First Look
First Look: July 12
Shula GiladHarvard Business School Case 911-025 A network of influential Israelis and Palestinians, jointly trained in negotiation at Harvard since 2002, faces organizational, strategic, and funding challenges in 2010. Unlike... View Details
Keywords: Carmen Nobel
- 18 Apr 2007
- HBS Case
How Magazine Luiza Courts the Poor
Frei notes. Employee training relies on a management approach summed up by Luiza Helena as "assisted freedom," with a focus on self-development, open communication, and participation. For most workers, about 65 percent of their... View Details
- 08 Oct 2007
- Research & Ideas
Management Education’s Unanswered Questions
be strongly immersed in quantitative training and have a disciplinary orientation. The social science disciplines in particular were economics, sociology, and psychology. Quantitative reasoning eventually took precedence. Q: What choices... View Details
- 04 Nov 2002
- What Do You Think?
What’s Best for the Corporate Brain?
identifying a prescribed percentage of managers—in GE's case 10%—who are candidates for possible dismissal, in part under the assumption that selection and training processes are not perfect and that this is the best way to raise the... View Details
Keywords: by James Heskett
- April 2019 (Revised January 2025)
- Case
Clear Link Technologies, LLC: Driving Sales with Peer Effects
By: Christopher Stanton, Richard Saouma and Olivia Hull
The importance of a good peer or coworker is widely discussed, but understanding the glue that makes coworkers valuable is less understood. This case sheds light on the importance of peers and the practices and environments that make a group greater than the sum of its... View Details
Keywords: Talent and Talent Management; Interactive Communication; Experience and Expertise; Decision Making; Training; Design; Compensation and Benefits; Knowledge Acquisition; Knowledge Sharing; Human Capital; Working Conditions; Measurement and Metrics; Outcome or Result; Performance; Performance Improvement; Research; Sales; Salesforce Management; Motivation and Incentives; Telecommunications Industry; Utah; United States
Stanton, Christopher, Richard Saouma, and Olivia Hull. "Clear Link Technologies, LLC: Driving Sales with Peer Effects." Harvard Business School Case 819-072, April 2019. (Revised January 2025.)
- 21 Jan 2013
- Research & Ideas
Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill
whole country." Suspecting she could help people better if she actually met them, Ashraf sought out field research volunteer opportunities, packed her bags, and flew to the Ivory Coast (where she helped found the Rural Women's Training... View Details
Keywords: by Carmen Nobel
- 23 Feb 2004
- Research & Ideas
How Corporate Responsibility is Changing in Asia
sneakers. Maria Lin, a partner at the intellectual property law firm of Morgan & Finnegan, worked with Chinese leaders in the early 1980s to develop the country's patent laws and, as a trained scientist, was involved in a number of... View Details
Keywords: by Julia Hanna
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
retailers rely on temporary workers during the holiday season, so training and managing frontline staff becomes essential. Finally, retail executives should be highly focused on customer service. Consumers who shop in person will likely... View Details
- 04 Sep 2001
- Research & Ideas
Five Questions for Max Bazerman
train students across professional schools to identify and implement opportunities for mutually beneficial tradeoffs. Q: Wasn't the U.S. government set up by the founding fathers to, in effect, be inefficient—that is, three branches of... View Details
Keywords: Re: Max H. Bazerman
- 01 Feb 2022
- What Do You Think?
Is Concierge Management an Answer to the “Big Quit”?
stimulated efforts to ensure that frontline workers (remote or not) have at least one sponsor and advocate. Formal training may or may not be an objective. The primary role of a sponsor is to provide “voice,” a sense of inclusion, and the... View Details
Keywords: by James Heskett
- 24 Mar 2020
- Research & Ideas
These Coronavirus Heroes Show Us How Crisis Leadership Works
in Galway, Ireland. He has publicly committed to double production from 5,000 to 10,000 units per month, but that is just the start. Next come the challenges of getting supplies from all over the world, hiring and training new employees,... View Details
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
deposits and withdrawals. Five were turned into "financial centers," spacious, relaxed outlets where customers would have access to the trained staff and advanced technologies required for sophisticated services such as stock... View Details
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
in favor of your best customers? Can you use that information? You're not bothered by that? She was trained to handle this service. She was pumped because she had degrees of freedom. She could have rented a limo, written a ticket for... View Details
Keywords: by W. Earl Sasser
- 06 Sep 2005
- What Do You Think?
What are the Lessons of New Orleans?
Red Cross. They should be listened to for counsel in scenario planning before the next natural nightmare hits. . . ." Nikhil Zaveri proposed that ". . . there should be training and development of citizens by the government,... View Details
Keywords: by James Heskett
- March 2023 (Revised January 2024)
- Case
Deepa Bachu (A): Design Thinking at Pensaar Design
By: Thomas Graeber, Joshua Schwartzstein and Amram Migdal
In this case, set in June 2019 in Bangalore, Karnataka, India, Deepa Bachu of Pensaar Design and her team work with client ITC Ltd. to use design thinking and behavioral experiments to improve workplace safety and strive toward the company’s zero-accident goal. The... View Details
Keywords: Buildings and Facilities; Design; Education; Training; Working Conditions; Business or Company Management; Production; Business Processes; Corporate Social Responsibility and Impact; Outcome or Result; Performance Improvement; Programs; Business and Stakeholder Relations; Groups and Teams; Labor and Management Relations; Rank and Position; Safety; Attitudes; Behavior; Motivation and Incentives; Trust; Well-being; Consulting Industry; Pulp and Paper Industry; Manufacturing Industry; India
Graeber, Thomas, Joshua Schwartzstein, and Amram Migdal. "Deepa Bachu (A): Design Thinking at Pensaar Design." Harvard Business School Case 923-026, March 2023. (Revised January 2024.)