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Show Results For
- All HBS Web
(7,878)
- People (38)
- News (2,923)
- Research (3,228)
- Events (32)
- Multimedia (170)
- Faculty Publications (1,746)
- 2011
- Book
The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World
By: Fred Reichheld and Rob Markey
Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success.
*Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers.
*Shares new and... View Details
*Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers.
*Shares new and... View Details
Keywords: Customer Centric Initiative; Customer Defection; Customer Engagement; Customer Experience; Customer Focused Organization; Customer Focus and Relationships; Customer Satisfaction; Customer Value and Value Chain; Network Effects
Reichheld, Fred, and Rob Markey. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World. Boston, MA: Harvard Business Review Press, 2011.
- 13 Nov 2018
- News
Is Democracy Today As Vulnerable As It Was During World War I?
- 2020
- Working Paper
Mission-Oriented Research in a National Emergency: Lessons from the Office of Scientific Research and Development in World War II
By: Daniel P. Gross and Bhaven N. Sampat
Since the beginning of the present COVID-19 pandemic, policymakers, researchers, and journalists have made repeated comparisons to World War II. In ongoing research, we have been studying the effects of the World War II research effort, which included a major medical... View Details
- 01 Jun 2005
- News
The Nature of Change
each year to include data from the current graduating class as well as current business and world events. “This case teaches them that history is alive, that they are part of a long, rich tradition of people... View Details
- September 1, 2022
- Article
How to Build a Life: Don’t Teach Your Kids to Fear the World
By: Arthur C. Brooks
Brooks, Arthur C. "How to Build a Life: Don’t Teach Your Kids to Fear the World." The Atlantic (September 1, 2022).
Competing in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the World
In industry after industry, data, analytics, and AI-driven processes are transforming the nature of work. While we often still treat AI as the domain of a specific skill, business function, or sector, we have entered a new era in which AI is challenging the very... View Details
- 16 May 2018
- Research & Ideas
How Companies Managed Risk (and Even Benefitted) in World War Internment Camps
companies from Germany dealt with the incarceration of thousands of their German national employees in India during World War I and World War II in her recent working paper,... View Details
- 10 Jan 2012
- Working Paper Summaries
The Evolving Basis for Legitimacy of the World Trade Organization: Dispute Settlement and the Rebalancing of Global Interests
Keywords: by Arthur Daemmrich
- June 2018
- Article
The Power of Workplace Rewards: Using Self-Determination Theory to Understand Why Reward Satisfaction Matters for Workers Around the World
By: Anais Thibault Landry and A.V. Whillans
How can workplace rewards promote employee well-being and engagement? To answer these questions, we utilized self-determination theory to examine whether reward satisfaction predicted employee well-being, job satisfaction, intrinsic motivation, and affective... View Details
Keywords: Workplace; Rewards; Motivation; Employees; Satisfaction; Motivation and Incentives; Welfare
Landry, Anais Thibault, and A.V. Whillans. "The Power of Workplace Rewards: Using Self-Determination Theory to Understand Why Reward Satisfaction Matters for Workers Around the World." Compensation & Benefits Review 50, no. 3 (June 2018): 123–148.
- July 2007 (Revised April 2008)
- Case
Secom: Managing Information Security in a Risky World
By: F. Warren McFarlan, Robert D. Austin, Junko Usuba and Masako Egawa
Examines the type of security that is appropriate for an Internet company to have on its site. Focuses on a 20-person electronic e-commerce company trying to decide what parts of the information security product line they should acquire from the largest security... View Details
Keywords: Information Management; Internet and the Web; Information Technology; Safety; Operations; Information Technology Industry; Service Industry; Japan
McFarlan, F. Warren, Robert D. Austin, Junko Usuba, and Masako Egawa. "Secom: Managing Information Security in a Risky World." Harvard Business School Case 308-015, July 2007. (Revised April 2008.)
- September 2024
- Article
The Human Side of the Future of Work: Understanding the Role People Play in Shaping a Changing World
By: Jochen I. Menges, Lauren C. Howe, Erika Hall, Jon M. Jachimowicz, Sharon K. Parker, Riki Takeuchi, Abhijeet K. Vadera, Ashley Whillans and Susan K. Cohen
For as long as there has been work, there has been a “future of work,” through humans’ ingenuity and drive to get things done easier, faster, and better. With the industrial revolution, efforts to shape a better future of work were dominated by improvements in... View Details
Menges, Jochen I., Lauren C. Howe, Erika Hall, Jon M. Jachimowicz, Sharon K. Parker, Riki Takeuchi, Abhijeet K. Vadera, Ashley Whillans, and Susan K. Cohen. "The Human Side of the Future of Work: Understanding the Role People Play in Shaping a Changing World." Academy of Management Discoveries 10, no. 3 (September 2024): 307–318.
- 1990
- Book
Perestroika for America: Restructuring U.S. Business-Government Relations for Competitiveness in the World Economy
By: George C. Lodge
Keywords: Government and Politics; Restructuring; Relationships; Competition; Economy; Russia; United States
Lodge, George C. Perestroika for America: Restructuring U.S. Business-Government Relations for Competitiveness in the World Economy. Boston: Harvard Business School Press, 1990.
- April 1987
- Background Note
Decline of United States Competitiveness in the World Economy: Some Causes and Remedies
By: George C. Lodge
Lodge, George C. "Decline of United States Competitiveness in the World Economy: Some Causes and Remedies." Harvard Business School Background Note 387-178, April 1987.
- 28 Jul 2003
- Research & Ideas
It’s India Above China in New World Order
will be tomorrow." How these two models play out has great significance not just for Asia but also for other parts of the world that want to benefit from their lessons and avoid their mistakes. Huang... View Details
Keywords: by Martha Lagace
- 14 Feb 2017
- Research & Ideas
A Strategy For Steady Leadership in an Unsteady World
presaged a world that is “volatile, uncertain, complex, and ambiguous” —VUCA, for short. VUCA describes perfectly what is happening in the global business world today. Business... View Details
Keywords: by Bill George
- 25 Jul 2019
- Blog Post
Advancing a More Sustainable World with an MBA/MPA-ID
some of the premier practitioners in international development. At the end of year one, I had the chance to take my newly minted development credentials and apply them working... View Details