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  • All HBS Web  (1,640)
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  • All HBS Web  (1,640)
    • People  (1)
    • News  (282)
    • Research  (1,244)
    • Events  (11)
    • Multimedia  (11)
  • Faculty Publications  (721)
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  • Web

ハーバード - Global

Launched in 2002 as non-membership service, the NP Atobarai product has given Japanese consumers an alternative to paying with their credit cards when using ecommerce (EC) websites. Despite having strong adoption and industry low... View Details
  • September 2022 (Revised January 2023)
  • Case

DBS: Purpose-Driven Transformation

By: Ranjay Gulati, Adina Wong, Dawn H. Lau and Joseph Mesfin
Singapore-based bank DBS went through three waves of purpose-driven transformation, overhauling the bank’s systems, upgrading employee skills, and re-centering its customer focus, with the bank’s purpose growing bolder with each key milestone achieved. Find out how the... View Details
Keywords: Transformation; Alignment; Business Strategy; Balanced Scorecard; Technology Adoption; Mission and Purpose; Change Management; Banking Industry; Financial Services Industry; Asia; Singapore
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Gulati, Ranjay, Adina Wong, Dawn H. Lau, and Joseph Mesfin. "DBS: Purpose-Driven Transformation." Harvard Business School Case 423-022, September 2022. (Revised January 2023.)
  • May 2025
  • Case

Windsurf and the AI Code Assistant Market

By: Suraj Srinivasan, Sudhanshu Nath Mishra and Radhika Kak
In April 2025, the founding team of Windsurf, an AI start-up specializing in code generation gathered in Mountain View, California, to assess its remarkable year of growth. The company had scaled from a niche GitHub Copilot alternative to a breakout player with over... View Details
Keywords: AI and Machine Learning; Venture Capital; Innovation Leadership; Technological Innovation; Business Growth and Maturation; Competition; Business Strategy; Technology Industry; United States
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Srinivasan, Suraj, Sudhanshu Nath Mishra, and Radhika Kak. "Windsurf and the AI Code Assistant Market." Harvard Business School Case 125-111, May 2025.
  • Web

About - Business & Environment

Asia. As Faculty Chair of the Business and Environment Initiative, Mike provides the overall vision and strategic direction for the Initiative. Mike is a faculty member in the HBS Technology and Operations Management unit, and his... View Details
  • February 2024
  • Case

Tabby: Winning Consumers' Digital Wallets

By: Eva Ascarza and Fares Khrais
Hosam Arab (MBA 2009), cofounder and CEO of Tabby, a Saudi-based fintech startup, raised its Series D funding round in October 2023, four years after its inception, valuing it as a regional unicorn. Tabby's core product, a buy-now-pay-later (BNPL) service, allowed... View Details
Keywords: Business Model; Business Startups; Risk Management; Competitive Strategy; Expansion; Technology Industry; Technology Industry; Saudi Arabia
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Ascarza, Eva, and Fares Khrais. "Tabby: Winning Consumers' Digital Wallets." Harvard Business School Case 524-056, February 2024.
  • 16 Apr 2001
  • Research & Ideas

Strategy and the Internet

customized systems that reinforce the fit among activities. To gain these advantages, however, companies need to stop their rush to adopt generic, "out of the box" packaged applications and instead tailor their deployment of... View Details
Keywords: by Michael E. Porter
  • 10 Aug 2015
  • Research & Ideas

New Medical Devices Get To Patients Too Slowly

your statistics correctly, you get regulatory approval." However, as medicine has become increasingly more sophisticated and the line between medicine and technology has blurred, many new therapies are not drugs at all—they are devices.... View Details
Keywords: by Michael Blanding; Technology; Technology
  • 04 Mar 2010
  • Working Paper Summaries

The Determinants of Individual Performance and Collective Value in Private-Collective Software Innovation

Keywords: by Ned Gulley & Karim R. Lakhani; Video Game; Web Services
  • 2024
  • Article

Effects of a Real-Time Information-Based Intervention on Physician Prescribing Behavior

By: Olivia Zhao and Anna D Sinaiko
High out-of-pocket (OOP) prices for prescription drugs create financial difficulties for patients, and cost-related underuse of medications can adversely patient health. Simultaneously, many physicians report a willingness to address affordability concerns with... View Details
Keywords: Price; Health Care and Treatment; Communication Technology; Technology Adoption; Customer Focus and Relationships; Health Industry
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Zhao, Olivia, and Anna D Sinaiko. "Effects of a Real-Time Information-Based Intervention on Physician Prescribing Behavior." Academy of Management Best Paper Proceedings 2024, no. 1 (2024).
  • 14 Sep 2020
  • Research & Ideas

You're Right! You Are Working Longer and Attending More Meetings

period, Sadun suspects that employees adopted more fluid schedules to accommodate interruptions from, say, a child struggling with virtual learning or a sick family member. [div class=infogram-embed data-id=_/PHD0Oe3IKZEzoXHByJOS][/div]... View Details
Keywords: by Danielle Kost
  • Web

Health Care - Faculty & Research

technological innovation and healthcare institutions, highlighting the need to establish evaluation metrics grounded in clinical outcomes rather than physician consensus. As adoption lags despite regulatory... View Details
  • 10 Oct 2011
  • Research & Ideas

Retailing Revolution: Category Killers on the Brink

square foot have not improved significantly since the depths of the recession—and the decline in ROIC is even more stunning for category killers. “Best Buy and many similar businesses didn't see the bullet coming” The inexorable adoption... View Details
Keywords: by Rajiv Lal & Jose B. Alvarez; Retail
  • 28 Oct 2008
  • First Look

First Look: October 28, 2008

relationship between sales and wage volatility at the firm level is stronger since 1980, is present only in large companies, and is stronger in services than in manufacturing companies. World Technology Lags Authors:Diego A. Comin, Bart... View Details
Keywords: Martha Lagace
  • May 2006 (Revised November 2006)
  • Case

DVD War

By: David B. Yoffie and Michael Slind
In 2006, the DVD was the most popular storage medium in the entertainment and computer industries. The development of high-definition (HD) technology created a need for a format with greater storage capacity. Instead of agreeing on a single standard for a new HD disc,... View Details
Keywords: Disruption; Entertainment; Business History; Intellectual Property; Product; Competition; Technology Adoption; Electronics Industry; Entertainment and Recreation Industry
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Yoffie, David B., and Michael Slind. "DVD War." Harvard Business School Case 706-504, May 2006. (Revised November 2006.)
  • Research Summary

Social Innovation

My intellectual agenda addresses this question: How to innovate to solve the world’s toughest challenges? Out of the earth’s population, about 2 billion can afford good products whereas the remaining 5 billion are poor and therefore are nonconsumers.... View Details

  • 30 Jan 2007
  • First Look

First Look: January 30, 2007

worker dismissal costs will curtail hiring below efficient levels and retain unproductive workers, both of which should affect productivity. These theoretical predictions have rarely been tested. We use the adoption of wrongful-discharge... View Details
Keywords: Martha Lagace
  • 06 Feb 2007
  • First Look

First Look: February 6, 2007

the firm and MIS research to argue that some types of information technology (IT) will be deployed only within hierarchical governance structures. This argument introduces a contingency into the 'electronic markets hypothesis,' which... View Details
Keywords: Martha Lagace
  • 12 Mar 2013
  • First Look

First Look: March 12

adoption? Various barriers to uptake and methods to overcome these challenges are explored, with broad implications for technology adoption and health policy. A particular emphasis is placed on the role of... View Details
Keywords: Sean Silverthorne
  • 01 Mar 2024
  • News

Vital Signs

Image by Edmon De Haro Illustration by Edmon De Haro The signs of strain were there long before the pandemic: Health care workers had been managing under tremendous pressures while working long hours in understaffed hospitals. Then COVID unleashed an unprecedented... View Details
Keywords: Jen McFarland Flint; Hospitals; Health, Social Assistance
  • 2021
  • Working Paper

CRM and AI in Time of Crisis

By: Michelle Y. Lu and Navid Mojir
A crisis can affect the incentives of various players within a firm’s multi-layered sales and marketing organization (e.g., headquarters and branches of a bank). Such shifts can result in sales decisions against the firm’s best interests. Motivated by the backlash to... View Details
Keywords: CRM; Artificial Intelligence; AI; B2B Marketing; Decision Authority; Crisis Marketing; Intra-organizational Conflict; COVID-19 Pandemic; Customer Relationship Management; Technological Innovation; Decision Making; Strategy; Health Pandemics; Crisis Management; AI and Machine Learning
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Lu, Michelle Y., and Navid Mojir. "CRM and AI in Time of Crisis." Harvard Business School Working Paper, No. 22-035, November 2021.
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