Team Process - Publications - Faculty & Research

13 Jan 2021
Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

modest manner, Flick always shared the recognition of success with the team and his staff. In challenging times, the team effort is all that counts. A close involvement of those affected in the... View Details

Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports

13 Jun 2011
HBS Case

Mobile Banking for the Unbanked

we need.” The Harvard Business School case study Mobile Banking for the Unbanked explores two very different examples of mobile financial service models: WIZZIT, a third-party startup that teamed with a major bank to provide standard... View Details

Keywords: by Carmen Nobel; Banking; Communications; Telecommunications

01 Feb 2021
What Do You Think?

Has the New Economy Finally Arrived?

involve initially educating the senior leaders, as these are the folks who can open the right doors, make the needed resources available, and align the D&I process with all of the business objectives. Additionally, leadership must be... View Details

Keywords: by James Heskett

15 Jul 2019
Book

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

merger, given the cultural issues it creates. So, why are people not just getting valuation wrong in this setting but getting it wrong systematically? The book lays out the information and incentive issues that go wrong in these settings—deal View Details

Keywords: by Dina Gerdeman

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

Back in the early 1990s, managers of U.S. companies were justifiably proud of the well-oiled machines they'd made of their supply chains. Over the previous fifteen to twenty years, they'd wrung costs from the mechanisms and processes by... View Details

Keywords: by David Stauffer

23 May 2023
Research & Ideas

Lessons on Life, Graffiti, and Value: 'It's in That Darkness That You Can Actually Develop and Evolve'

market and innovation-driven organizations to decipher how social interactions and dynamics, which undergird all markets and organizations, affect the way people make economic decisions and take actions that have an economic effect. “There are different definitions,... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

25 Aug 2003
Research & Ideas

Why IT Does Matter

networks and the Internet. The most important thing that the CEO and senior management should understand about IT is its associated economics. As the pace of doing business increases, the CEO and senior management team must be aware of... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

15 Oct 2001
Research & Ideas

What You Don’t Know About Making Decisions

corrective action. Is there any way to find out earlier whether you're on the right track? There is indeed. The trick, we believe, is to periodically assess the decision-making process, even as it is under way. Scholars now have considerable evidence showing that a... View Details

Keywords: by David A. Garvin & Michael A. Roberto

06 Mar 2020
Book

A Great Teacher's Lessons for Leading

content. At the same time, I’m managing my own internal dialogue about whether we are moving in the right direction. Maybe there’s a student who looks disengaged. There’s a student who’s emotional. There’s a student who has her hand up for every question. And so I’m... View Details

Keywords: by Martha Lagace; Education

08 Sep 2015
Research & Ideas

Knowledge Transfer: You Can't Learn Surgery By Watching

procedural manuals, but through informal storytelling in the downtime between missions, in which team members related past incidents. “They would dig in with each other and dissect prior cases a little bit, asking, ‘Why did you do it this... View Details

Keywords: by Michael Blanding; Health

26 May 2003
Research & Ideas

When Silence Spells Trouble at Work

the idea of questioning Matt. And so the process continued, as the project fell further behind schedule. For his part, when Matt was asked about the value of the PMM, he was mystified: "Not to insult my View Details

Keywords: by Leslie A. Perlow

10 Jan 2012
First Look

First Look: January 10

cost of capital due to the governmental subsidies accompanying loans. Next, examining the selection process through which BNDES' capital is allocated to firms, we find that BNDES apparently selects firms with good operational performance... View Details

Keywords: Sean Silverthorne

09 Sep 2015
Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

when other approaches would produce better results for customers, employees, and shareholders and foster better long-term performance of the company. “I’ve been a leader during three recessions, and I’ve never heard a management team talk... View Details

Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

components: actionable customer selection criteria (because resources spent on accounts A and B are not available for accounts C, D, and so on); clarity about the buying process for target customers as it works today, not yesterday; and... View Details

Keywords: by Kristen Senz

10 Nov 2003
Research & Ideas

Globalization: The Strategy of Differences

each move, a pitching team at a high-cost existing plant works with a catching team at a low-cost new location, and the move is not considered complete until the performance of the catching View Details

Keywords: by Pankaj Ghemawat

02 Apr 2007
Lessons from the Classroom

Making the Move to General Manager

this transition into general management." For new general managers—or just as likely in companies these days, senior functional managers who operate as part of an executive team or who have important cross-functional or... View Details

Keywords: by Martha Lagace

19 Aug 2021
Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

and leaders. First step, TAKE control Even though military units face many of the same struggles as corporate teams, the approaches officers use to connect with their chains of command offer lessons for companies now. The military’s ethos of rules and View Details

Keywords: by Hise O. Gibson and MaShon Wilson

03 May 2022
Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details

Keywords: by Rachel Layne

17 Jan 2019
Research & Ideas

Why Business Should Support Employees Who Are Caregivers

this business issue, members of Fuller’s team surveyed two groups. They asked 301 human resource leaders and business owners in the United States how they approach caregiving benefits. And they asked 1,500 employees who provide or... View Details

Keywords: by Danielle Kost; Health

20 Sep 2019
Research & Ideas

Solving the Riddle of How Companies Grow Over Time

Sant’Anna; and Federico Tamagni, Scuola Superiore Sant’Anna. They define growth as “a process by which organizations pursue market opportunities and the acquisition and accumulation of the resources required to exploit those... View Details

Keywords: by Michael Blanding; Manufacturing

Publications