Publications

October 2015
Article

After the Arab Spring: Are Secular Parties the Answer?

By: Mieczysław Boduszyński, Kristin Fabbe and Christopher Lamont

After the "Arab Spring" and the initial democratic reforms in Turkey under the Justice and Development Party (AKP), why has democratic progress remained so elusive in the Middle East and North Africa (MENA)? In recent years, that question has preoccupied numerous... View Details

Keywords: Religion; Government and Politics; Business and Government Relations; North Africa; Egypt; Middle East; Turkey

1991
Article

Job Satisfaction, Service Capability and Customer Satisfaction: An Examination of Linkages and Management Implications

By: Leonard A. Schlesinger and Jeffrey Zornitsky

Survey data from 1,277 employees and 4,269 customers of a personal lines insurance organization were analyzed with the following results: (a) employee perceptions of service quality are positively related to both job satisfaction and self-perceived service capability;... View Details

Keywords: Service Delivery; Satisfaction; Jobs and Positions; Customer Satisfaction

January 2011 (Revised March 2011)
Case

Development and Promotion at North Atlantic Hospital

By: Boris Groysberg, Lisa Leffert, Kerry Herman and Libby Williams

Dr. Elizabeth Harris, Chair of the Department of Anesthesiology (DA) at North Atlantic Hospital (NAH), faces several significant challenges. Staff satisfaction surveys confirmed her assessment that department faculty morale was low, the tenure and promotion system was... View Details

Keywords: Training; Employees; Retention; Performance Evaluation; Personal Development and Career; Motivation and Incentives; Health Industry

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2010
Working Paper

Peronist Beliefs and Interventionist Policies

By: Rafael Di Tella and Juan Dubra

We study the logic of Peronist interventionist polices and the beliefs that support them. Instead of a comprehensive approach, we focus on three elements. First, we study beliefs and values about the economic system present in Peron's speeches during the period... View Details

Keywords: History; Economic Systems; Values and Beliefs; Policy; Business and Government Relations; Argentina

13 Apr 2021
News

New Study Reveals That Stress Causes People's Minds to Wander Close to 60% of the Workday

08 Apr 2008
First Look

First Look: April 8, 2008

money on other people may have a more positive impact on happiness than spending money on oneself. Providing converging evidence for this hypothesis, we found that spending more of one's income on others predicted greater happiness both cross-sectionally (in a... View Details

Keywords: Martha Lagace

11 Apr 2007
Research & Ideas

Adding Time to Activity-Based Costing

Jane Gilbert: What inspired you to develop the concept of time-driven activity-based costing? Robert Kaplan: When Robin Cooper and I introduced ABC in the mid-1980s, we were strongly influenced by the approach taken by strategy consultants, who used interviews and... View Details

Keywords: by Sarah Jane Gilbert

08 Dec 2006
Working Paper Summaries

The Industry R&D Survey: Patent Database Link Project

Keywords: by William R. Kerr & Shihe Fu; Technology

2025
Working Paper

CEO-Firm Matches and Productivity in 42 Countries

By: Amanda Dahlstrand, Dávid László, Helena Schweiger, Oriana Bandiera, Andrea Prat and Raffaella Sadun

Firms are key to economic development, and CEOs are key to firm productivity. Are firms in countries at varying stages of development led by the right CEOs, and if not, why? We develop a parsimonious measure of CEO time use that allows us to differentiate CEOs into... View Details

Keywords: Training; Management Skills; Economic Growth; Leadership Development

2021
White Paper

The Future of Boston's Workforce: The Path Forward from COVID-19

By: Will Dorsey Eden, Joseph B. Fuller and Rachel Lipson

In response to the unprecedented disruption of the COVID-19 pandemic on Greater Boston’s economy and workforce, the Boston Foundation, Skillworks, and the Project on Workforce at Harvard partnered to convene workforce leaders from across the region to address how might... View Details

Keywords: COVID; COVID-19; Workforce; Pandemic; Labor Market; Health Pandemics; Labor; Employment; Organizations; Cooperation; Strategic Planning; Boston

2021
Working Paper

How Much Should We Trust Staggered Difference-In-Differences Estimates?

By: Andrew C. Baker, David F. Larcker and Charles C.Y. Wang

Difference-in-differences analysis with staggered treatment timing is frequently used to assess the impact of policy changes on corporate outcomes in academic research. However, recent advances in econometric theory show that such designs are likely to be biased in the... View Details

Keywords: Difference In Differences; Staggered Difference-in-differences Designs; Generalized Difference-in-differences; Dynamic Treatment Effects; Mathematical Methods

SSRN

2013
White Paper

Building and Governing a Democratic Federation: The ActionAid International Story

By: Sherine Jayawickrama and Alnoor Ebrahim

This report examines the governance model and reform process of an international nongovernmental organization (INGO), ActionAid International (AAI). It describes the evolution of AAI's governance model and draws key lessons for peer INGOs. The paper is based on a... View Details

Keywords: Governance; NGO; Accountability; Corporate Accountability; Corporate Governance; Non-Governmental Organizations

November 2016 (Revised February 2017)
Case

BrightStar Care: The Evolution of a Leadership Team

By: Boris Groysberg, Colleen Ammerman and John D. Vaughan

BrightStar Care was a rapidly growing franchise of home health care agencies. Founded by husband and wife team JD and Shelly Sun as a single agency near Chicago in 2002, BrightStar had opened nearly 300 franchises across the United States by 2016, generating over $300... View Details

Keywords: Health Care Services; Entrepreneurs; Board Of Directors; Boards Of Directors; Health Care Industry; Growth Strategy; Organizational Change; Brand Positioning; Entrepreneurial Organizations; Entrepreneurial Management; Franchising; Family-owned Business; Home Health Care; Managing Growth; Management Styles; Organizational Development; Talent Management; Women Executives; Women And Leadership; Business Startups; Family Business; Small Business; Talent and Talent Management; Governing and Advisory Boards; Health Care and Treatment; Human Capital; Leadership Development; Leadership Style; Business or Company Management; Growth and Development Strategy; Management Analysis, Tools, and Techniques; Management Skills; Management Style; Management Succession; Management Systems; Management Teams; Brands and Branding; Marketing Strategy; Strategy

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09 Apr 2024
Book

Why Work Rituals Bring Teams Together and Create More Meaning

them to change our emotional states in many different ways.” With a 2023 Gallup survey showing that US employees are less satisfied with their jobs and less likely to feel that someone at work cares about them than four years ago, Norton... View Details

Keywords: by Michael Blanding

16 Feb 2024
Research & Ideas

Is Your Workplace Biased Against Introverts?

people who express their passion in this way, then there’s a whole population of people who are also passionate, who we miss.” How passion shows itself in many ways Jachimowicz and his team built their study around surveys of more than... View Details

Keywords: by Ben Rand

November 2024
Article

Leadership and Plumbing

By: Frank V. Cespedes

“Leadership” is a growth industry. Amazon lists over 60,000 books on the topic. Most focus on emotional intelligence, charisma, avoiding narcissism (usually someone else’s problem, according to these authors, not their problem) and other personality traits. But as... View Details

Keywords: Leadership Development

December 2012
Article

Reflected Knowledge and Trust in Global Collaboration

By: Mark Mortensen and Tsedal Neeley

Scholars argue that direct knowledge about distant colleagues is crucial for fostering trust in global collaboration. However, their arguments focus mainly on how trust accrues from knowledge about distant collaborators' personal characteristics, relationships, and... View Details

Keywords: Global Work; Organizational Studies; Knowledge; Trust; Cooperation; Global Range; Relationships; Behavior; Personal Characteristics