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Show Results For
- All HBS Web
(1,232)
- People (2)
- News (353)
- Research (673)
- Events (5)
- Multimedia (20)
- Faculty Publications (439)
- 09 Aug 2013
- Research & Ideas
Read All About It: Digital CEO Buys Traditional Media!
companies have more experience with self-cannibalization than Amazon. Several years ago, it announced its Fulfillment by Amazon strategy. Just when it had created an impressive warehousing and logistics... View Details
- May 2024
- Supplement
DRSi (A)
By: Richard S. Ruback and Royce Yudkoff
In March of 2019, Jen Ransom Fuller purchased DRSi. DRSi, located in Bellevue, Washington, printed and reproduced architectural plans and drawings. Fuller planned to use her first year of ownership to learn the business and to run it in much the same way as the seller.... View Details
Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Health Pandemics; Selection and Staffing; Employee Relationship Management; Production; Logistics; Safety; United States; Washington (state, US)
Ruback, Richard S., and Royce Yudkoff. " DRSi (A)." Harvard Business School Multimedia/Video Supplement 224-717, May 2024.
- 11 Feb 2021
- Blog Post
2+2 Where Are They Now Spotlight: Ali Evans (MBA 2019)
grow another small software startup to reach its first $1M in annual recurring revenue and advised a logistics business in Brazil on operations optimization to improve profitability. What impact has HBS had... View Details
- 28 May 2012
- Research & Ideas
A Pragmatic Alternative for Creating a Corporate Social Responsibility Strategy
shipping systems, and felt driven by a moral obligation to remake every facet of the company's ecosystem. The initiative drastically changed how Interface manufactured, distributed, View Details
Keywords: by Dina Gerdeman
- March 1993 (Revised April 1995)
- Case
IBM After-Sales Service
IBM has established a service delivery system to provide service and maintenance parts for its installed base of computers. The case outlines the competitive pressures IBM faces from alternative providers of maintenance services (e.g. other OEMs, third-party... View Details
Keywords: Service Delivery; Service Operations; Supply Chain; Supply Chain Management; Logistics; Operations; Distribution; Customer Focus and Relationships; Competitive Strategy; Computer Industry
Hammond, Janice H. "IBM After-Sales Service." Harvard Business School Case 693-001, March 1993. (Revised April 1995.)
- 28 Mar 2017
- First Look
First Look at New Research, March 28
Shippo, prepares her pitch for a Series A funding round following a successful seed round. Customer adoption of Shippo’s e-commerce dashboard application, which allows small and medium retailers to compare delivery rates between View Details
Keywords: Sean Silverthorne
- January 2018
- Supplement
Jumia Nigeria PowerPoint Supplement
Founded in 2012, Jumia Nigeria, a startup effort by Germany-based Rocket Internet, aimed to become an African Amazon. The company entered the nascent market and immediately enjoyed an uptick in consumer spending fueled by the strength of Nigeria’s oil-based economy. By... View Details
- 05 Oct 2010
- First Look
First Look: October 5, 2010
supplement (B):http://cb.hbsp.harvard.edu/cb/product/110030-PDF-ENG Compass Maritime Services, LLC: Valuing Ships Benjamin C. Esty and Albert SheenHarvard Business School Case 211-014 Tom Roberts, a founding... View Details
Keywords: Sean Silverthorne
- 04 Aug 2006
- What Do You Think?
What Happens When the Economics of Scarcity Meets the Economics of Abundance?
limited to things that can be digitized, thereby excluding most products for which inventory carrying and other logistics costs for unpopular items are prohibitive? Does it warrant an entirely new field of... View Details
Keywords: by James Heskett
- 22 May 2020
- Blog Post
Reflections on Service - Armed Forces Alumni Association Student Profiles
entity and everyone’s journey is different. Right at the beginning, however, I got my first look at the tangible impact to people’s lives that made my experience truly unforgettable. It was only my second week as a Naval officer when I... View Details
- 16 Jun 2020
- Blog Post
Delivering Solutions During a Crisis: an Interview with Hans Kristian Furuseth
manage through the pandemic, Furuseth tapped into lessons learned at HBS and led his team in setting up war rooms before Norway went into lockdown. It was these strategic conversations that allowed the Farmasiet.no team to communicate... View Details
- November 2022
- Supplement
Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia (B)
By: Jorge Tamayo, Jenyfeer Martinez Buitrago and Mariana Cal
In 2020, Francisco Staton, president of Arcos Dorados’ Caribbean Division, and Héctor Orozco, Managing Director of Arcos Dorados Colombia, were looking into Arcos Dorados’ options to consolidate its food delivery service in Colombia. This time the matter at hand hinged... View Details
Keywords: Transformation; Decision Making; Decision Choices and Conditions; Global Strategy; Technological Innovation; Growth and Development Strategy; Agreements and Arrangements; Negotiation Tactics; Logistics; Service Delivery; Organizational Culture; Performance Improvement; Partners and Partnerships; Strategy; Food and Beverage Industry; Latin America; South America; Colombia
Tamayo, Jorge, Jenyfeer Martinez Buitrago, and Mariana Cal. "Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia (B)." Harvard Business School Supplement 723-396, November 2022.
- 01 Jun 2016
- News
Case Study: On the Table
choices among payment vendors and difficulties finding employees with e-commerce experience, necessitating extensive training. The Question: Cahuzac and his cofounders had planned to run a furniture company,... View Details
- January 2009
- Case
When Supply is of Public Interest: Roche & Tamiflu
The case focuses on the challenges of Roche maintaining a supply network for a global influenza pandemic response initiative based on its antiviral drug Tamiflu. The Roche group is a 40 billion CHF company consisting of a pharmaceutical division and a diagnostic... View Details
Keywords: Global Strategy; Health Pandemics; Distribution; Logistics; Production; Supply Chain Management; Performance Capacity; Pharmaceutical Industry
Watson, Noel H., Laura Rock Kopczak, and Prashant Yadav. "When Supply is of Public Interest: Roche & Tamiflu." Harvard Business School Case 609-061, January 2009.
- Other Unpublished Work
Cross Sectional Analysis of Phantom Products at Retail Stores
By: Zeynep Ton and Ananth Raman
- 08 May 2022
- Blog Post
The Territory of Motherhood: A Reflection in Honor of Mother’s Day
I was anticipating how helpful this community of moms would be to ease the logistical challenges of an early, quick delivery without family in town, I greatly underestimated how important their emotional support View Details
- 13 May 2021
- Blog Post
HBS Got Talent
rockstar team of RC (first-year) Service Reps to help drum up enthusiasm and recruit section talent. We were overwhelmed by their dedication, helpfulness, and overall excitement for the event. Emily Keeley... View Details
- November 2011 (Revised June 2015)
- Case
COSCO: Implementing Sustainability
By: Christopher Marquis, Juelin Yin and Dongning Yang
Keywords: Environmental Sustainability; Corporate Social Responsibility and Impact; Shipping Industry
Marquis, Christopher, Juelin Yin, and Dongning Yang. "COSCO: Implementing Sustainability." Harvard Business School Case 412-081, November 2011. (Revised June 2015.)
- 01 Mar 2004
- News
New Horizons for Iraq
The flight deck had taken a beating from takeoffs and landings and needed to be resurfaced. Being a supply officer is like managing a small city. At the Naval Academy I was intrigued by the glamour of being... View Details
- 28 Oct 2019
- Research & Ideas
Brick-and-Mortar Stores Are Making a Comeback
"Clicks and Mortar." [Image: iStock] Related Reading How to Use Free Shipping as a Competitive Weapon Should Retailers Match Their Own Prices Online and in Stores?... View Details