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Finance - Faculty & Research

“membership” fee that allows consumers to buy products or services at a given unit price for both periods. Firms can choose between long- or short-term memberships. When firms employ long-term membership, they have incentives to prevent... View Details

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

algorithm generates fair outcomes. As the algorithm sorts through information to optimize its objective, BEAT detects and eliminates bias at key points in the training process. For instance, BEAT could help a car View Details

Keywords: by Rachel Layne

Web

Human Behavior & Decision-Making - Faculty & Research

attractive person whom they thought of spontaneously than deliberately in Study 4, and reported their commitment to a current romantic relationship would be more affected by the spontaneous than deliberate... View Details

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

Science Quarterly, a research team finds that shifting the focus to an employee's personal identity leads to an increase in both employee retention and customer satisfaction. "Organizations will talk about... View Details

Keywords: by Carmen Nobel; Web Services; Web Services; Web Services

Program

OPM Renew

connections through cross-cohort collaboration. Details Broaden your global perspective and entrepreneurial leadership skills Learn how innovative global operators are changing buyer behavior and... View Details

01 Sep 2023
Blog Post

Harvard Business School Announces 2023 Goldsmith Fellows

to working in social enterprise. The 2023 Goldsmith Fellows are: Rehan Adamjee. A joint degree student at HBS and HKS, Rehan recently served as the strategy and growth lead for Vital Pakistan, a 300+ View Details

Web

Entrepreneurship - Faculty & Research

access to financial services for low-income populations worldwide. As a result, it has become one of the most talked-about innovations in global development in recent decades. However, its expansion has not been without controversy. While... View Details

19 Mar 2014
Research & Ideas

A Brand Manager’s Guide to Losing Control

too, and then their followers will chime in, and so on. Smart companies are monitoring Twitter for complaints and asking, how can we quickly intervene to solve the problem? How... View Details

Keywords: by Carmen Nobel; Advertising

Web

Profiles - MBA

areas of interest: Artificial intelligence, biotechnology, healthcare, multimodal learning, neuroscience, precision medicine, therapeutics discovery Formative experience at the intersection of technology and business: Inspired by View Details

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

character of the CEO and allows Barton to "walk in the shoes" of the CEO to see from his perspective why he didn't follow Barton's recommendation. Q: Barton seems to accept and perhaps appreciate... View Details

Keywords: by Martha Lagace

05 Oct 2020
Book

Want to Be Happier? Make More Free Time

socialize and exercise rather than work longer hours, add up to a lot of time. And our choices powerfully shape whether we’re happy or not.” Here, Whillans shares six research-based strategies for managing... View Details

Keywords: by Dina Gerdeman

October 1986 (Revised July 2010)
Case

Karen Leary (A)

By: Linda A. Hill

Describes the evolution of the working relationship of Karen Leary, a new manager of a Merrill Lynch retail branch, and Ted Chung, a new financial consultant in the branch. Leary has some concerns about her working relationship with Chung and with his performance.... View Details

Keywords: Management Style; Employee Relationship Management; Decision Choices and Conditions; Personal Development and Career; Performance Evaluation; Diversity; Financial Services Industry

Citation

Educators

Purchase

22 Jul 2002
Research & Ideas

Is Performance-Based Pricing the Right Price for You?

services that simultaneously provide greater customer value and higher supplier profitability. We constantly strive to move elements of the relationship from the zero-sum conflict side to the win-win... View Details

Keywords: by Benson Shapiro; Manufacturing

02 Jul 2013
First Look

First Look: July 2

http://hbr.org/search/313085-PDF-ENG Harvard Business School Case 413-060 Iz-Lynn Chan at Far East Organization Iz-Lynn Chan, assistant director of retail business group and service quality View Details

Keywords: Anna Secino

03 Nov 2015
First Look

November 3, 2015

Discretionary Task Ordering: Queue Management in Radiological Services By: Ibanez, Maria, Jonathan R. Clark, Robert S. Huckman, and Bradley R. Staats Abstract—A long line of research examines how best to... View Details

Keywords: Sean Silverthorne

25 Aug 2014
HBS Case

Starbucks Reinvented

employees), deliver personalized customer service, and maintain a close connection to the local community. In addition, McDonald's and Dunkin' Donuts had emerged as serious... View Details

Keywords: by Julia Hanna; Food & Beverage

28 Mar 2016
Research & Ideas

What's a Boss Worth?

one person who poisons the whole bunch,” says Stanton, who co-wrote the study with Edward Lazear and Kathryn Shaw of the Stanford Graduate School of Business, where he began the research as part of his... View Details

Keywords: by Michael Blanding; Service

Web

HBS - The year in Review

Scholarships Press Release New Faculty Welcomed Thirteen faculty members, including new tenure-track professors, visitors, and practitioners, participated in START, a deep-dive orientation to the School, that took place in View Details

13 Oct 2015
First Look

October 13, 2015

Social Behavior By: Crockett, Molly J., and Amy Cuddy Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49863 October 2015 Journal of Personality View Details

01 Dec 2023
News

The Exchange: Help Wanted

combination. If you’re looking for social skills, you need to be ready to take the subjectivity out of the process. To use a very personal analogy here, don’t hire someone just because they support AS Roma. That is my soccer team, View Details

Keywords: Educational Services; Educational Services

Publications