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- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
called Diamonds and Seven Stars. They have the highest lifetime value to the organization and, in addition, exhibit a much higher willingness than other guests to help Harrah's improve its business. Interestingly, this kind of approach helps explain many of the... View Details
Keywords: by Sean Silverthorne
- 10 Jun 2002
- Research & Ideas
Disruption: The Art of Framing
different work patterns and decision rules required in the new business. Print reps were used to selling in long cycles, to an established customer base, with a generic, nontargeted advertising product. Online advertising customers bought... View Details
Keywords: by Clark Gilbert & Joseph L. Bower
- 24 Feb 2009
- First Look
First Look: February 24, 2009
Economic Perspectives 23, no. 1 (winter 2009): 209-220 Abstract This paper studies the adult online entertainment industry, particularly the consumption side of the market. In particular, it focuses on the demographics and consumption View Details
Keywords: Martha Lagace
- 21 Feb 2012
- Research & Ideas
Leadership Program for Women Targets Subtle Promotion Biases
patterns of their male colleagues," says coauthor Kolb. And without women in high places, younger women lack the role models and mentors to help them succeed. It seems the organization is signaling that being female is a liability,... View Details
Keywords: by Maggie Starvish
- 28 Feb 2007
- Research & Ideas
Capital Rules: The Tensions of Global Finance
cross-border finance and in patterns we have seen before. In his new book Capital Rules: The Construction of Global Finance, Abdelal documents the waxing and waning of international capital controls in the twentieth and twenty-first... View Details
Keywords: by Rawi Abdelal
- 12 Jan 2004
- What Do You Think?
How Should We Think About the Exportation of Jobs?
they were transitory. As Sudip Sen put it, "The 'export' of any activity, be it manufacturing or service outsourcing, is driven by pure economics. True, it has a social and political impact; but more often than not the latter adjusts against the former and not... View Details
Keywords: by James Heskett
- 02 May 2012
- What Do You Think?
Can the “Leadership Industry” Fulfill Its Promise?
training for leadership too often ignores the importance of followership (especially changing patterns of dominance and deference), concentrating instead on the individual leader operating in a narrow, somewhat static context. She... View Details
Keywords: by Jim Heskett
- 03 Mar 2015
- First Look
First Look: March 3
foundings are driven by collective patterns of activity-that is, by patterns of prior foundings, of support from related markets, and of institutional activism in a given sector. Building on research on... View Details
Keywords: Sean Silverthorne
- 20 Jan 2010
- First Look
First Look: Jan. 20
strategy, creating high levels of customer satisfaction, or motivating people to navigate complex matrix organizations. Download the paper: http://www.hbs.edu/research/pdf/10-051.pdf Substitution Patterns of the Random Coefficients Logit... View Details
Keywords: Martha Lagace
- 20 Feb 2006
- Research & Ideas
Are Company Founders Underpaid?
CEO is the highest paid executive and almost always out-earns her direct reports by a significant margin. Also, multiple studies have found that the more equity the CEO holds, the more compensation she commands. However, the patterns are... View Details
- 21 Jun 2011
- First Look
First Look: June 21
performance data, in their decisions. These decision-making patterns are associated with large and systematic differences in learning rates across business units. Learning is concentrated in business units with "loose... View Details
Keywords: Sean Silverthorne
- 02 Feb 2010
- First Look
First Look: Feb. 2
Working PapersThe Mirroring Hypothesis: Theory, Evidence and Exceptions Authors:Lyra Colfer and Carliss Y. Baldwin Abstract The mirroring hypothesis asserts that the organizational patterns of a development project (e.g., communication... View Details
Keywords: Martha Lagace
- 21 Apr 2003
- Research & Ideas
Will American Brands Be a Casualty of War?
of war. We have reached the tipping point where Pax Americana now threatens Brand America. For some, the problem is the Bush administration's pattern of unilateral decision making. For others, especially in Europe, Bush's manner has... View Details
Keywords: by Sean Silverthorne
- 02 Nov 2020
- What Do You Think?
Is Antitrust Just a Quaint Notion in the Digital Age?
level the consumer seems to benefit What are the downsides for consumers?: no choice in platform content feed from ‘preferred’ sources, personal information, and pattern recognition issues to name a few. So governance and policy settings... View Details
Keywords: by James Heskett; Retail; Technology; Telecommunications; Communications; Consumer Products; Service
- 26 Mar 2012
- Research & Ideas
What Neuroscience Tells Us About Consumer Desire
result of neural activity. By attaching electrodes to subjects' heads and evaluating the electrical patterns of their brain waves, researchers can track the intensity of visceral responses such as anger, lust, disgust, and excitement.... View Details
- 13 Mar 2019
- Research & Ideas
Ignore This Advice at Your Own Peril
they often brush them aside in favor of using their own intuition. Sure enough, that pattern emerged in the research team’s survey of 119 full-time workers from a variety of industries: 59 percent said they had consulted with multiple... View Details
Keywords: by Dina Gerdeman
- 26 Nov 2012
- Research & Ideas
New Winners and Losers in the Internet Economy
period when overall GDP grew by only 5 percent. "Through the years of the 'Great Recession' and the very slow climb back, the businesses that live on the Internet have been a conspicuous exception to the general pattern of... View Details
- 11 Jan 2016
- Research & Ideas
Is Group Loyalty a Force for Good or Evil?
tallied the results this time, they noticed a different pattern of results depending on the note the brothers had received. For those receiving the first note, the brothers more loyal to the fraternity were once again about half as likely... View Details
Keywords: by Michael Blanding
- 01 Dec 2015
- First Look
December 1, 2015
strong evidence that p*t is the single factor driving option-implied jump risk measures in the cross section of firms. This is a core assumption of the rare disasters paradigm. A number of empirical patterns further support the... View Details
Keywords: Sean Silverthorne
- 07 Oct 2014
- First Look
First Look: October 7
systematically give lower scores to research proposals closer to their own areas of expertise and to highly novel research proposals. We interpret the empirical patterns in relation to a range of theoretical mechanisms and discuss... View Details
Keywords: Sean Silverthorne