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  • Program

Finance for Senior Executives

highly interactive virtual modules. The blended format provides opportunities to apply new skills and frameworks in your organization during the program. Both case-based formats are led by HBS faculty, who share their latest research and... View Details
  • 21 Nov 2023
  • Research & Ideas

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips Feedback or ideas to share? Email the Working Knowledge team at... View Details
Keywords: by Kristen Senz
  • February 1998 (Revised May 1998)
  • Case

SITEL Corporation

By: Howard H. Stevenson and Martha Gershun
SITEL has grown extremely rapidly and is now operating worldwide with operations in more than 30 countries. Since many of its locations serve the same customers, the officers are debating the costs and benefits of additional centralization. Some feel that the autonomy... View Details
Keywords: Organizational Change and Adaptation; Globalized Firms and Management; Growth Management; Success
Related
  • 2010
  • Working Paper

Beyond Agency Theory: The Hidden and Heretofore Inaccessible Power of Integrity (PDF file of Keynote Slides)

By: Michael C. Jensen and Werner Erhard

There is far too much concern today about the conflicts of interest between people; for example, conflicts of interest between agents and owners—historically a favorite topic of Jensen—and not enough attention paid to the damage caused by an individual's conflict of... View Details

Keywords: Moral Sensibility; Lawfulness; Production; Organizations; Performance Improvement; Agency Theory; Conflict of Interests; Trust; Competitive Advantage; Value Creation
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    Karim R. Lakhani

    Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He specializes in technology management, innovation, digital transformation and artificial... View Details

    Keywords: biotechnology; communications; computer; health care; high technology; information technology industry; internet; pharmaceuticals; software; video games
    • 09 Apr 2024
    • Book

    Why Work Rituals Bring Teams Together and Create More Meaning

    rituals, like carving out time for coffee with colleagues once a week or kicking off team meetings by sharing weekend plans before jumping into work talk, report finding more meaning in their work, he says. After all, Norton says, rituals... View Details
    Keywords: by Michael Blanding
    • TeachingInterests

    Strategy Execution

    By: Dennis Campbell

    This course takes strategy as given and teaches what students need to know to execute and win in highly competitive markets. Using fundamental building blocks based on accountability systems and structures, this course is divided into seven modules:

    1.... View Details

    • 29 Sep 2015
    • First Look

    September 29, 2015

    dysfunction had been tracked. Key factors for integrating outcomes measurement into the clinical workflow include ongoing communication between cross-functional teams composed of clinicians and technical professionals, an iterative design process, View Details
    Keywords: Sean Silverthorne
    • 2020
    • Article

    Why Do User Communities Matter for Strategy?

    By: Sonali K. Shah and Frank Nagle
    In this essay, we explore how strategic management research and practice could benefit from considering the benefits and challenges obtainable through working with user communities. User communities represent a unique organizing structure for the exchange of ideas and... View Details
    Keywords: User Communities; Innovation; Open Source; Collaboration; Cooperative Strategy; Knowledge Sharing; Strategy; Collaborative Innovation and Invention
    Related
    • 20 Dec 2016
    • First Look

    December 20, 2016

    forthcoming Research in Organizational Behavior The Dynamic Componential Model of Creativity and Innovation in Organizations: Making Progress, Making Meaning By: Amabile, Teresa M., and Michael G. Pratt Abstract—Leveraging insights gained... View Details
    Keywords: Carmen Nobel
    • June 18, 2021
    • Article

    Research: What Inclusive Companies Have in Common

    By: J. Yo-Jud Cheng and Boris Groysberg
    A survey of more than 19,000 HBR readers found that one particular culture style differentiated the diverse and inclusive organizations from those that were not: a learning-oriented culture that emphasizes flexibility, open-mindedness, and exploration, and can equip... View Details
    Keywords: Inclusion; Diversity; Organizational Culture; Learning; Organizational Change and Adaptation; Leading Change
    Related
    • 29 Jul 2019
    • Research & Ideas

    How Companies Benefit When Employees Work Remotely

    interaction between co-workers, and “sequential interdependence,” which involves a series of tasks performed by different employees. POLL Do you prefer to work remotely? We're asking Working Knowledge readers to View Details
    Keywords: by Kristen Senz
    • January 29, 2018
    • Article

    How to Build Trust with Colleagues You Rarely See

    By: Tsedal Neeley
    Building trust is key to success for any organization. But that can be tricky when it comes to colleagues that you only interact with virtually. What does it take to build trust when you can’t meet in person? In this piece, the author suggests that professionals should... View Details
    Keywords: Interpersonal Communication; Trust; Organizational Culture; Familiarity; Employees
    Related
    • 18 Apr 2022
    • HBS Case

    Dick’s Sporting Goods Followed Its Conscience on Guns—and It Paid Off

    move, built consensus, and communicated effectively, Riedel says. The company undoubtedly benefited from the fact that Stack controlled nearly two-thirds of the company’s common share votes and had the personal authority to take a moral... View Details
    Keywords: by Jay Fitzgerald
    • 05 Jul 2016
    • First Look

    July 5, 2016

    collaborative, absorptive, adaptive, and learning capabilities. The ability of sport organizations to share and absorb knowledge from their partners and to integrate this View Details
    Keywords: Sean Silverthorne
    • October 2001 (Revised November 2001)
    • Background Note

    Running and Growing the Small Company: Course Overview

    Addresses challenges facing managers, presidents, and owners in generating and sustaining superior performance, especially as a company broadens its mix of goods and services, increases the volume of its sales, and enlarges the size of its workforce. The critical... View Details
    Keywords: Business or Company Management; Talent and Talent Management
    Related
    • 17 Dec 2012
    • Research & Ideas

    Teaming in the Twenty-First Century

    work done," says Edmondson, the Novartis Professor of Leadership and Management. “Teaming is the engine of organizational learning.” The problem: Stable teams that plan first and execute later are increasingly infeasible in the... View Details
    Keywords: by Maggie Starvish
    • 16 Jan 2018
    • First Look

    First Look at New Research and Ideas, January 16, 2018

    January–February 2018 Harvard Business Review More Than a Paycheck: How to Create Good Blue-Collar Jobs in the Knowledge Economy By: Campbell, Dennis, John Case, and Bill Fotsch Abstract—Fifty years ago a good blue-collar job was with a... View Details
    Keywords: Sean Silverthorne
    • Web

    Managing the Future of Work

    abilities in others. This shift demands a fundamental rethinking of organizational structure, how businesses approach talent management, and how individuals navigate their careers. Navigating Opportunity: Career Information and Mobility... View Details
    • 26 Jun 2007
    • First Look

    First Look: June 26, 2007

    Organizational Response to Environmental Demands: Opening the Black Box Authors:Magali A. Delmas and Michael W. Toffel Abstract This paper combines new and old institutionalism to explain enduring differences in View Details
    Keywords: Martha Lagace