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  • Article

Front-line Staff Perspectives on Opportunities for Improving the Safety and Efficiency of Hospital Work Systems

By: Anita L. Tucker, Sara J. Singer, Jennifer E. Hayes and Alyson Falwell

Objective To link safety-related concerns raised by frontline staff about hospital work systems (operational failures) to the safety and efficiency of hospitals, and to contrast these concerns with national patient safety initiatives.

Data... View Details

Keywords: Perspective; Opportunities; Safety; Performance Efficiency; System; Failure; Conferences; Employees; Management Analysis, Tools, and Techniques; Experience and Expertise; Health Care and Treatment; Health Industry; United States
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  • Web

Behavioral Finance & Financial Stability

Falk’s other research here and Victoria’s other research here . More Info Weak Credit Covenants By: Victoria Ivashina & Boris Vallee JUNE 2020 Using novel data on 1,240 credit agreements, Victoria and Boris investigate sources of... View Details
  • Web

Business & Environment - Faculty & Research

them. Business leaders will find the book a source of both powerful examples and immediately actionable ideas, while scholars will be deeply intrigued by the insights that emerge from the cross cutting exploration of one of the toughest... View Details
  • 07 Nov 2023
  • News

Love and Money

ways around spending or saving. And that's very helpful in any kind of relationship, especially in families. So I guess that's the way I would start to think about that. Money is a source of great conflict in relationships of all kinds.... View Details
  • Web

How to Create a Psychologically Safe Workplace - Recruiting

is engrained in your organization, communicating the impact of this culture to potential new hires is very impactful. Case studies about how your organization has developed more inclusive practices or created new products based on... View Details
  • Profile

Rafaella Mazza

what I choose to do and not do to, prioritizing taking care of myself and pursuing my goals. Being part of the HBS community is like Having access to people and resources that I never imagined. I love when casual non-planned chit-chats... View Details
  • Web

Student Journey - Entrepreneurship

The i-lab is a great workspace open to all registered students in any Harvard school, including undergraduates, who are working on a startup. It has been described as a place of “structured spontaneity” where students from across campus... View Details
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 02 Jan 2018
  • First Look

First Look at New Research and Ideas, January 3, 2018

Sources of Inefficiency in Health Care By: Chandra, Amitabh, and Douglas O. Staiger Abstract—In medicine, the reasons for variation in treatment rates across hospitals serving similar patients are not well understood. Some interpret this... View Details
Keywords: Sean Silverthorne
  • Web

Finance - Faculty & Research

Article Expectations of Returns and Expected Returns By: Robin Greenwood and Andrei Shleifer We analyze time-series of investor expectations of future stock market returns from six data sources between 1963 and 2011. The six measures of... View Details
  • 01 Feb 2001
  • News

What Makes a Good Leader

compelling vision. Great leaders help people get in touch with their own aspirations and then will help them forge those aspirations into a personal vision." Regarding communication: "Good communication does not mean that you have to... View Details
Keywords: Management
  • 20 Sep 2017
  • Research & Ideas

The Three Types of Leaders Who Create Radical Change

demonstrate that the status quo is not acceptable and to mobilize others, agitators thus need to communicate in a manner that ensures grievances are shared and collective and not seen as irrelevant.” "If you do not innovate and have... View Details
Keywords: by Carmen Nobel
  • 21 Dec 2023
  • Blog Post

Top 10 MBA Voices Blogs of 2023

obstacle threatening to set me back. Growing up in one of the tougher, under-resourced communities of Houston, Texas, I encountered innumerable challenges early on in my life. I felt prepared to navigate this reality. I wasn’t always this... View Details
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

its leaders distribute authority and delegate decision-making. Too often, leaders only communicate how digital transformation will improve the company’s performance. Instead, they must develop a narrative—a human-centric story—for how... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • September 2013 (Revised June 2017)
  • Case

IBM and the Reinvention of High School (A): Proving the P-TECH Concept

By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone
IBM's Corporate Citizenship office created a social and organizational innovation in public education through a business-school partnership. IBM's Stanley Litow was the key architect in designing Pathways in Technology Early College High School, known as P-TECH. The... View Details
Keywords: Innovation; Partnerships; Leadership; Partners and Partnerships; Education; Business and Community Relations; Change; Innovation and Invention; Education Industry
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  • July 2016
  • Case

Spotify

By: Anita Elberse and Alexandre de Pfyffer
In November 2014, Spotify's chief content officer Ken Parks learns that record label Big Machine Records has requested the immediate removal of superstar artist Taylor Swift's entire catalogue from Spotify's music streaming service. Is it time for Spotify to reconsider... View Details
Keywords: Entertainment; Marketing; Superstar; Music; Entertainment Marketing; Media; Digital Technology; Creative Industries; Product Portfolio Management; General Management; Management; Strategy; Internet and the Web; Open Source Distribution; Creativity; Music Entertainment; Product Marketing; Music Industry
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  • 25 Aug 2014
  • HBS Case

Starbucks Reinvented

of what he wanted to accomplish. The case, Koehn's fourth to focus on Starbucks, opens in February 2007. Schultz, no longer Starbucks' CEO but still its chairman, is worried the company is losing its ability to be true to its values while... View Details
Keywords: by Julia Hanna; Food & Beverage
  • Web

HBS - The year in Review

of Harvard Business School and a window into research and research support at the School, the case method, and the classroom experience. Teaching faculty join study groups and practice preparing and opening a case, and then receive... View Details
  • Web

Mid-US - Global

South, and Mountain regions of the United States. The office serves as a key source of new case writing on a wide range of fields including strategy, entrepreneurship, leadership, racial equity, economic inequality, and sustainability.... View Details
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
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