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  • Web

Harvard Business School Online Courses & Learning Platforms

provide a competitive edge and build customer loyalty. 4 weeks, 5-6 hrs/week Pay by July 24 $1,850 Certificate New Dynamic Teaming Professor Amy Edmondson Acquire the tools, processes, and skills to build agile, adaptable View Details
  • September 2019 (Revised July 2021)
  • Case

Gap, Inc., 2019

By: John R. Wells and Benjamin Weinstock
In 2000, The Gap, Inc. (Gap) was the world’s largest player in specialty fashion retailing, and companies such as Inditex of Spain, H&M of Sweden, and Fast Retailing of Japan were less than a quarter of Gap’s size. But after two decades of growth, Gap’s progress... View Details
Keywords: Strategic Change; Fashion; Multinational; Brands; Fast Fashion; Competition; Multinational Firms and Management; Performance Improvement; Management Teams; Brands and Branding; Change Management; Strategy; Retail Industry; Fashion Industry; Apparel and Accessories Industry; Sweden; Spain; United States
Related
  • 23 Nov 2021
  • Book

What It Takes to Build an Organizational Culture That Wins

cultural change and provides a playbook to help leaders hire productive employees, organize around teams and values, and lead by inclusion. In a nod to the times, he devotes space to tips for creating and... View Details
Keywords: by Avery Forman
  • 14 Feb 2022
  • Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

digitally literate, right? In actuality, our research highlighted that none of these characteristics matter as much as you might think when it comes to leading digital transformation. In fact, 71 percent of 1,500 executives we surveyed in... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology
  • April 2025
  • Supplement

Joe Mazzulla and the Boston Celtics (B)

By: Linda A. Hill, James I. Cash and Lydia Begag
This case is a supplement to “Joe Mazzulla and the Boston Celtics” (A) and is set against the backdrop of the 2024 NBA Finals. It describes the impact of Mazzulla’s decision to rally his team with an aggressive “go for the kill” mindset instead of choosing language... View Details
Keywords: Personal Development and Career; Change Management; Communication; Values and Beliefs; Innovation and Invention; Decision Making; Innovation Leadership; Collaborative Innovation and Invention; Leadership; Leading Change; Leadership Development; Leadership Style; Crisis Management; Management Skills; Business Processes; Organizational Culture; Organizational Structure; Performance Efficiency; Sports Industry; Entertainment and Recreation Industry; United States
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  • Program

Strategy for Health Care Delivery—Virtual

Lead strategic and organizational change to generate value Improve health care quality, system delivery, and patient value Access a network of health care institutions and facilities to enhance quality and coordination of care Leverage... View Details
Keywords: Health Care; Health Care

    Nitin Nohria

    Nitin Nohria served as the tenth dean of Harvard Business School from 2010-2020. He previously served as co-chair of the Leadership Initiative, Senior Associate Dean of Faculty Development, and Head of the Organizational Behavior unit.

    As Dean, building on... View Details

    Keywords: accounting industry; arts; biotechnology; emerging market private equity; energy; executive search; financial services; green technology; health care; high technology; industrial goods; information technology industry; infrastructure industry; investment banking industry; legal services; management consulting; manufacturing; oil ＆ gas; petroleum; pharmaceuticals; professional services
    • 23 May 2023
    • Research & Ideas

    Face Value: Do Certain Physical Features Help People Get Ahead?

    and the paper’s lead author; Kannan Srinivasan, professor at Carnegie Mellon; Xiao Liu, associate professor at New York University; and Cait Poynor Lamberton, professor at the University of Pennsylvania. The work could have ripples in the... View Details
    Keywords: by Kara Baskin
    • 11 Feb 2021
    • Blog Post

    2+2 Where Are They Now Spotlight: Ali Evans (MBA 2019)

    student business manager within HSA, I gained valuable business and leadership experience managing teams of up to 25 employees and helped launch a startup that was venture funded and is still growing today. As I approached my final year... View Details
    • September 2021 (Revised November 2022)
    • Case

    Community Solutions

    By: Brian Trelstad and Tom Quinn
    Community Solutions was an anti-homelessness nonprofit founded in 2011 after protagonist Rosanne Haggerty grew frustrated with the limited impact of traditional housing and outreach strategies. It set an ambitious goal, reached in some partner communities, of ending... View Details
    Keywords: Change; Change Management; Disruption; Transformation; Communication; Communication Strategy; Decision Making; Cost vs Benefits; Decision Choices and Conditions; Decisions; Forecasting and Prediction; Social Entrepreneurship; Ethics; Values and Beliefs; Capital Budgeting; Capital Markets; Country; Government Administration; Government Legislation; Housing; Disruptive Innovation; Innovation and Invention; Innovation Strategy; Knowledge Sharing; Leading Change; Resource Allocation; Mission and Purpose; Performance Evaluation; Performance Improvement; Philanthropy and Charitable Giving; Opportunities; Social Enterprise; Nonprofit Organizations; Human Needs; Public Opinion; Social Issues; Societal Protocols; Poverty; Welfare; Well-being; System; Equality and Inequality; Consulting Industry; Real Estate Industry; United States; New York (city, NY); Florida; Texas
    Related
    • 24 Apr 2017
    • Op-Ed

    Op-Ed: Courage: The Defining Characteristic of Great Leaders

    teams, energizes customers, and positions their companies as leaders in societal change. The dictionary definition of courage is “the quality of mind or spirit that enables a person to face difficulty, danger, pain, etc., without fear.” Courageous leaders View Details
    Keywords: by Bill George; Auto; Food & Beverage
    • Research Summary

    Overview

    Phil's work aims to identify the drivers of performance for healthcare organizations and providers, and the mechanisms by which this performance can change over time. In complex healthcare settings, the optimal choice of treatment can be highly ambiguous. As a... View Details
    Keywords: Primary Care; Medical Decision-making; Learning By Doing; Healthcare Organizations; Healthcare Operations; Health Economics
    • 27 Oct 2008
    • Lessons from the Classroom

    Achieving Excellence in Nonprofits

    they need. This can easily lead to "mission creep"—the random accumulation of new goals and tasks as the organization follows funding (rather than its mission)—or to "mission shear"—direct and consistent pressure that... View Details
    Keywords: by Sean Silverthorne
    • Web

    Organize Care Around Medical Conditions - Institute For Strategy And Competitiveness

    essential. Integrating the primary care team and other outside specialists will lead to further success of the IPU. In addition to these treatment-planning meetings, other meetings are essential. Reviews of... View Details
    • Article

    Values, Purpose, Meaning, and Expectations: Why Culture and Context Matter

    By: Rosabeth M. Kanter
    The "rational person" standard, based on assumptions of economic self-interest, has long prevailed in legal reasoning. But understanding of decision making, behavioral choices, and possibilities for action must be enlarged to include a variety of factors that give... View Details
    Keywords: Standards; Interests; Decision Making; Behavior; Value; Groups and Teams; Performance Expectations; Organizational Culture; Leadership; Business Cycles; Forecasting and Prediction; Motivation and Incentives
    Related
    • 07 Jul 2022
    • HBS Case

    How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

    should follow the lead of the Ample Hills founders and: Take time off. “The entrepreneur really needs just to get some distance and to grieve the business,” says Hyde. The mourning process might also involve taking time to build new... View Details
    Keywords: by Pamela Reynolds
    • 03 Oct 2023
    • Research Event

    Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

    isn't perfect, is a part of the balance of happiness. And that you need both in order to maintain being happier. And so I learned to appreciate the times when there is unhappiness. Because that unhappiness has something to reveal to you that is going to later View Details
    Keywords: by HBS Staff
    • 31 Oct 2023
    • Research & Ideas

    Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change

    force, and diversity recruiters can offer guidance and accountability, but they cannot do this work for the entire company. The CEO, hiring managers, and team leads across the enterprise should not only... View Details
    Keywords: by Katherine Hutt Scott and Barbara DeLollis
    • 15 May 2024
    • Research & Ideas

    A Major Roadblock for Autonomous Cars: Motorists Believe They Drive Better

    matter of how they view the technology in a vacuum, but it's how they view it in relation to themselves.” The pursuit of vehicle automation isn’t just a technological or financial quest by automakers, it’s an urgent public safety issue. Worldwide, traffic accidents are... View Details
    Keywords: by Rachel Layne; Transportation; Auto
    • Web

    Interviews - Creating Emerging Markets

    CEO, Africa Investconsult Ltd. (Financial Services) “You have to negotiate. And you have to go with a team that knows how to negotiate. Otherwise you’ll get a deal that looks good. Later on you find out it’s no good.” Download Transcript... View Details