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Show Results For
- All HBS Web
(1,348)
- People (2)
- News (338)
- Research (874)
- Events (6)
- Multimedia (1)
- Faculty Publications (327)
- 26 Jun 2000
- Research & Ideas
What’s an Internet Business Model? Ask a Health Care Professional
information of this type that's actively used. "There are a lot of components on the Web today, but no one has really put this together in a compelling way." Moriarty also reckoned that another emerging frontier is online continuing... View Details
- 01 Dec 2007
- News
Rediscovering America
a path to success in many schools. What business could survive if it didn’t have the resources to buy supplies and attract and retain quality employees? What retail store could motivate customers in a dingy, outmoded building where even... View Details
- 01 Jun 2000
- News
Q & A: Gustavo Herrero
that we want to collaborate with local academics will gain us a lot of goodwill. The payoff for HBS faculty will be a better understanding of developments in the region and an increase in the amount and quality of teaching materials about... View Details
Keywords: Garry Emmons
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details
- 23 Oct 2019
- News
Exploring Big Issues at the Intersection of Business and Society
Professor Joseph Fuller looked beyond dystopian forecasts to explore how ever-evolving technology has the potential to improve the quality of work lives, the earnings of most workers, and company productivity. Viewpoints exposed students... View Details
Keywords: Educational Innovation
- 01 Oct 1999
- News
The View from the Pit
Hightower notes that today's student body represents a far greater range of ages and cultures than in 1972. "As a teacher, I find that the quality of discussions are much richer because they reflect a wider range of cultural viewpoints... View Details
Keywords: Judith A. Ross
- 22 Nov 2024
- News
Deep Reading
Photos by Sandra Singh Last year, while taking classes on the Mishna, the first written collection of Jewish oral traditions, Antoine Leboyer (MBA 1992) wanted to dive deeper into the material. He found while there was a flood of additional texts and commentaries,... View Details
Keywords: Jennifer Myers
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
on," says Harvard Business School marketing professor Gerald Zaltman. A more strategic approach to data mining can provide the foundation for that decision-making architecture. Below, advice on how to use information about the... View Details
Keywords: by Jean Ayers
- 12 Apr 2010
- Research & Ideas
One Report: Better Strategy through Integrated Reporting
management, reputation, strategy and other sustainability aspects. The informed investor assesses the quality of the company's risk management and whether it has considered the sustainability issues... View Details
Keywords: by Martha Lagace
- 30 Apr 2001
- Research & Ideas
Why Evolutionary Software Development Works
newer models. The most widely quoted references report lessons from only a few successful projects. Now a two-year empirical study, which the author and colleagues Marco Iansiti and Roberto Verganti completed last year, reveals thought-provoking View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
- 01 Oct 1999
- News
New Chairman Updates Development in MBA Program
technology, as well. Among many examples, entering students can now prepare for HBS online, as well as find their schedules, courses, and assignments online once they arrive. Prospective students can access admissions information and... View Details
- 01 Jun 2014
- News
Liberal Smarts
talked to Mahindra about higher education, his passion for liberal arts, and his grand plans for an American-style university in India. What gap did you see in education that required this new school? In India, there is an insatiable need for View Details
- 20 Aug 2024
- Book
Why Competing With Tech Giants Requires Finding Your Own Edge
private-labeled digital devices at competitive prices. Yang credited Amazon for the company’s success. In addition to Amazon’s established infrastructure that helped it save on retail and logistics costs, “the key to building high quality... View Details
- 11 May 2017
- News
Going with the Flow
with a team on a new idea in the health IT space—one she believes has the potential to increase the quality of patient care, while lowering costs by giving control of health care information back to the... View Details
Keywords: Robert S. Benchley
- 17 Dec 2015
- News
Addressing Gender Equity In Business And Society
June of 2015, 124 undergraduates from 14 women’s colleges attended PEEK, a new two-day on-campus academic experience designed to give applicants an introduction to HBS and to business. Ultimately, Ely hopes the School will become the go-to destination for relevant... View Details
- 01 Sep 2003
- News
Books
bibles of business success, the silver bullets of top performance, the secrets to long-term accomplishment and growth. And you’ve heard all about the importance of information technology, total quality... View Details
- 01 Jun 2003
- News
Student Conferences, at a Glance
parlor, as an early source of entrepreneurial influence. Her advice? “Do for yourself. Do for your people. Provide a quality product.” Cyberposium Building Leaders for Technology January 17–19, 2003 Sponsor: HBS High Tech & New Media Club... View Details
- 01 Mar 2016
- News
Faculty Q&A: Price Check
Many products are sold for just one selling season. It’s extremely difficult to predict demand—sometimes demand actually increases as the price goes up due to perceived quality and popularity. These factors make selling fashion products... View Details
- 01 Dec 2016
- News
Research Brief: So Many Sites, So Little Time
and news to social media and video. That stability becomes easier to understand if you take into account that internet use inside most homes is an activity that takes place in little moments of free time that don’t change much. This “bursty” or “plastic” View Details