Publications

September 1992 (Revised November 1996)
Case

Royal Automobile Club Rescue Services Division: Transformation Through Technology

By: W. Earl Sasser and Roger H. Hallowell

The Royal Automobile Club uses a new computer and telephone system to improve its service standards and profitability. After the initial impact of changes from technology, the organization faces a need to choose between future technological development or... View Details

Keywords: Technological Innovation; Decision Choices and Conditions; Organizational Change and Adaptation; Information Technology; Corporate Strategy; Service Industry; Auto Industry; United Kingdom

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Resumes & Cover Letters - Alumni

might be, and your unique skill set. The best way to convince employers that you will add value is to show them that you've done it before. Alumni Resume Book Our Alumni Resume Book connects you with organizations looking for talent.... View Details

19 Jun 2014
News

How to Kill Quarterly Earnings Guidance

13 Jun 2014
Op-Ed

World Cup Soccer: 770 Billion Minutes of Attention

tournament will garner 770 billion minutes of attention. The fact that most will view the matches as they are played makes the tournament even more valuable to advertisers—a key principle of "Attention Economics," which focuses on what has become a scarce... View Details

Keywords: by Thales Teixeira; Sports

Program

Managing Health Care Delivery

subspecialty chiefs, nurse executives, and leaders from physician network organizations Administrative executives and those in functions such as innovation, strategy, information technology, finance, and... View Details

Keywords: Health Care; Health Care

05 Mar 2019
First Look

New Research and Ideas, March 5, 2019

Organizational Challenge of Pursuing Joint Social and Financial Goals: Social Enterprise as a Laboratory to Understand Hybrid Organizing By: Battilana, Julie Abstract— While in recent decades the social and business sectors have evolved... View Details

Keywords: Dina Gerdeman

July 2020
Teaching Plan

Girls Who Code

By: Brian Trelstad and Amy Klopfenstein

This teaching plan serves as a supplement to HBS Case No. 320-055, “Girls Who Code.” Founded 2012 by former lawyer Reshma Saujani, Girls Who Code (GWC) offered coding education programs to middle- and high school-aged girls. The organization also sought to alter... View Details

Program

Managing Turbulence

executives who are tasked with setting the direction of their organization in a volatile business environment. With an equal focus on strategy and leadership, the curriculum reflects our conviction that smart strategic decision-making... View Details

25 Feb 2019
Research & Ideas

How Gender Stereotypes Kill a Woman’s Self-Confidence

somewhere, reaching out to make sure the person is encouraged, recognized, and rewarded—not just once, but repeatedly—could be a helpful thing to do.” With this new data on gender stereotyping, Coffman and her colleagues hope their work will help View Details

Keywords: by Dina Gerdeman

22 Oct 2015
Blog Post

Why We Recruit: 3M

Bencic (HBS ‘14), Strategic Business Development Supervisor, 3M Describe your organization in three to five sentences.3M is a global innovation company committed to applying science to solve our customers’ toughest challenges. With over... View Details

Keywords: Manufacturing

March 1993 (Revised September 1995)
Case

Chemical Bank: Technology Support for Cooperative Work

By: Lynda M. Applegate and Donna B. Stoddard

Describes the organization and IT environment that Bruce Hasenyager found when he arrived at Chemical Bank. Goes on to explain his decision for implementing Lotus Notes as an "indispensable" management tool. Software is available: Order No. 9-196-701 (Windows version)... View Details

Keywords: Organizations; Decision Making; Decisions; Management Style; Management Analysis, Tools, and Techniques; Applications and Software; Information Technology; Information; Information Management; Technology Industry

Nitin Nohria served as the tenth dean of Harvard Business School from 2010-2020. He previously served as co-chair of the Leadership Initiative, Senior Associate Dean of Faculty Development, and Head of the Organizational Behavior unit.

As Dean, building on... View Details

21 Dec 2010
First Look

First Look: December 21

with age. Temptation and Productivity: A Field Experiment with Children Authors:Alessandro Bucciol, Daniel Houser, and Marco Piovesan Publication:Journal of Economic Behavior and Organization (forthcoming) Abstract Substantial evidence... View Details

November 1990 (Revised September 1991)
Case

The Transformation of IBM

By: Andrall E. Pearson and David B. Yoffie

John Akers, IBM's chairman, must confront how to transform a $60 billion, full line, global computer company that is the leader in every market it serves, yet losing share across the board. The case explores senior management's perspective on the process of... View Details

Keywords: Organizational Change and Adaptation; Transformation; Corporate Strategy; Adoption; Management Teams; Information Infrastructure; Information Technology; Multinational Firms and Management; Computer Industry

Faced with the need for a massive change, most managers respond predictably. They revamp the... View Details

April 2011 (Revised January 2019)
Case

Talismark

By: Richard S. Ruback and Royce Yudkoff

Talismark, which helped its customers manage their waste, was considering re-engineering its business fundamentals to dramatically increase profitability by changing its sales and information processes. Implementing the changes would be expensive and would interrupt... View Details

Keywords: Restructuring; Business Processes; Information Management; Sales; Organizational Change and Adaptation; Wastes and Waste Processing