Hospital To Home - Publications - Faculty & Research

02 Apr 2015
Research & Ideas

Digital Initiative Summit: Freeing Patient Data to Enable Innovation

in the industry that have obvious inefficiencies and solving those directly. Corbin turned back to the problem of customer service. "I'd pay attention to hospital systems and... View Details

Keywords: Re: Karim R. Lakhani; Health

01 Feb 1999
News

Classmates Rally to Help Family Stricken with Rare Disease

could not bear the thought of two young babies with this disease." The test proved positive, however, and last fall Patrick had just begun to show the first telltale signs of muscle weakness. Meanwhile, Megan, recently View Details

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

this a priority, nagging them like worried grandmothers and sending chicken soup to their home offices if that is what it takes. Leaders also need to model self-care for their... View Details

Keywords: by Sean Silverthorne

05 Apr 2021
Blog Post

The MBA Response: A Calling to Leadership & Service

consider how involvement with The MBA Response can boost your resume and enable you to be interview ready with powerful stories of helping business owners. You get to pick the project(s) you work on, the... View Details

04 Dec 2013
Research & Ideas

The Fantastic Horizon: How to Invest in a New City

the nearest existing city, the hoped-for metropolis of King Abdullah Economic City (KAEC) is privately funded, privately managed, and privately developed by Emaar, The Economic City—a Tadawul-listed company focused primarily on planning and developing KAEC. The company... View Details

Keywords: by John Macomber; Construction; Real Estate

Blog

Up Close: A Return to In-Person Executive Education Programs

welcome addition of a new agenda item: return to in-person programs. In June, Executive Education welcomed its first in-person program in 15 months, a team from Newton Wellesley Hospital (NWH) composed of... View Details

28 Feb 2014
News

Mumbai Restaurateur Raises Money to Feed Street Children

Keywords: philanthropy; poverty; India; street children; Hospitality; Hospitality

20 Jan 2017
Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

like Boston Properties and Vornado. Trump is primarily a branding operation. There are many sectors in real estate. Hospitality is one of them. In hotels, there are usually three parts to every deal.... View Details

Keywords: by Christina Pazzanese

January 2015 (Revised March 2015)
Case

Oberoi Hotels: Train Whistle in the Tiger Reserve

By: Ryan W. Buell, Ananth Raman and Vidhya Muthuram

Celebrated as one of the world's premiere luxury hotel brands, Oberoi Hotels attracts and serves some of the most quality-sensitive guests in the world. The case considers the challenge of how an organization, with a standardized service model, can repeatedly delight... View Details

Keywords: Service Quality; Service Management; Service Quality Competition; Customer Management; Customer Service Excellence; Employee Empowerment; Employee Engagement; Employee Training; India; Hospitality; Hotel Industry; Service Delivery; Service Operations; Customer Satisfaction; Employees; Quality; Accommodations Industry; India

Citation

Educators

Purchase

17 Jun 2020
Blog Post

Black MBA Students Pen Letters to the HBS Community: Letter 2/5

creation in that era. When my grandfather moved from his teaching position at Tuskegee University, to start the first black technical school in Delaware, he had to self-finance their View Details

07 Mar 2018
Research & Ideas

Electronic Health Records Were Supposed to Cut Medical Costs. They Haven't.

its employees and retirees are sent to New England Baptist Hospital for joint replacement surgery. Because the provider is getting paid one price, that leads to greater... View Details

Keywords: by Roberta Holland; Health

20 Apr 2020
News

To Build Connection in Quarantine, Clubs Go Virtual

looked at the facts and fiction around moving a business to a digital platform and what it means for patients, hospital employees, and the community.” Held during the emergence of the global Coronavirus... View Details

Keywords: Margie Kelley

08 Nov 2019
Blog Post

Staying Connected to the Harvard Veterans Community After HBS

HBS is home to veterans of all branches of the US Military, as well as foreign militaries. Veterans bring a variety of unique and valuable skills to the HBS community and have... View Details

Web

A Pathway to Pursue Aspirations | Social Enterprise | Harvard Business School

in the United States, but it still has lots of potential outside the U.S. Given my background and my passion to contributing to my home country and the Asian region in general,... View Details

Web

Bringing a Taste of Japan to the World - Global Activities 2020

Asia Pacific Bringing a Taste of Japan to the World Pictured: Masato Nakamura and Yasu Sasago (both MBA 2020), at far right, with team members at the 2019 pop-up ramen event in Cambridge. For world traveler Yasu Sasago (MBA 2020), being... View Details

19 Aug 2021
News

A Letter to My White Friends and Colleagues

foundational keys to creating any type of wealth is to own a home and Black-owned banks have always been instrumental in helping Black people do that. But we also know that... View Details

02 Jun 2021
Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

hospital systems in New York, Chicago, and Boston pledged to confront inequities in hiring, leadership, and patient care. ‘Embedded in the fabric of this country’ Growing up in India, Chandra says, he... View Details

Keywords: by Michael Blanding; Health

15 Jan 2025
Blog Post

Building Bridges to Sustainable Infrastructure with Allied Climate Partners

The summer between my RC and EC years at HBS, I joined Allied Climate Partners (ACP) as a Summer Associate in New York. ACP, a philanthropy-backed investment firm, dedicates itself to catalyzing climate-related infrastructure projects in... View Details

Article

The Inpatient Discharge Lounge as a Potential Mechanism to Mitigate Emergency Department Boarding and Crowding

By: Brian Franklin, Sharif Vakili, Robert S. Huckman, Sarah Hosein, Nicholas Falk, Katherine Cheng, Maria Murray, Sheila Harris, Charles A. Morris and Eric Goralnick

Delayed access to inpatient beds for admitted patients contributes significantly to emergency department (ED) boarding and crowding, which have been associated with deleterious patient safety effects. To expedite inpatient bed availability, some hospitals have... View Details

Keywords: Health Care Delivery; Emergency Room; Operations Improvement; Operations Management; Health Care and Treatment; Service Delivery; Operations; Management; Performance Improvement; Service Operations