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    • All HBS Web  (5,028)
      • Faculty Publications  (1,300)

      Health Care DeliveryRemove Health Care Delivery →

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      • May 2013
      • Article

      Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys

      By: James Merlino and Ananth Raman
      The Cleveland Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of patient-satisfaction surveys,... View Details
      Keywords: Health Care and Treatment; Customer Satisfaction; Health Industry; Cleveland
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      Merlino, James, and Ananth Raman. "Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys." Harvard Business Review 91, no. 5 (May 2013): 108–116.
      • April 2013
      • Case

      Sterling Household Products Company

      By: William E. Fruhan and Craig Stephenson
      Sterling Household Products manufactures and markets a broad line of consumer goods from laundry soap and cosmetics to cleaning, disinfecting, and sanitizing products. The company has many highly regarded brand names and consistently reports impressive sales and... View Details
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      Fruhan, William E., and Craig Stephenson. "Sterling Household Products Company." Harvard Business School Brief Case 913-556, April 2013.
      • 15 Mar 2013
      • Other Presentation

      Value Based Health Care Delivery: Welcome and Introduction

      By: Michael E. Porter
      Keywords: Health
      Citation
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      Porter, Michael E. "Value Based Health Care Delivery: Welcome and Introduction." Nashville Health Care Council, Nashville, TN, March 15, 2013.
      • 15 Mar 2013
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      Keywords: Health
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." Nashville Health Care Council, Nashville, TN, March 15, 2013.
      • 14 Mar 2013
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      Keywords: Health
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." Brigham and Women’s Hospital Grand Rounds, Boston, MA, March 14, 2013.
      • March 2013
      • Other Article

      Redesigning Primary Care: A Strategic Vision to Improve Value by Organizing Around Patients' Needs

      By: Michael E. Porter, Erika A. Pabo and Thomas H. Lee
      Primary care in the United States currently struggles to attract new physicians and to garner investments in infrastructure required to meet patients' needs. We believe that the absence of a robust overall strategy for the entire spectrum of primary care is a... View Details
      Keywords: Health
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      Porter, Michael E., Erika A. Pabo, and Thomas H. Lee. "Redesigning Primary Care: A Strategic Vision to Improve Value by Organizing Around Patients' Needs." Health Affairs 32, no. 3 (March 2013): 516–525.
      • February 2013
      • Supplement

      Cincinnati Children's Hospital Medical Center, Video Supplement 2012

      By: Anita Tucker and Amy Edmondson
      Keywords: Process Improvement; Leadership Succession; Healthcare; Quality And Safety; Transparency; Organizational Change and Adaptation; Management Succession; Health Care and Treatment; Performance Improvement; Business Processes; Health Industry; Ohio
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      Tucker, Anita, and Amy Edmondson. "Cincinnati Children's Hospital Medical Center, Video Supplement 2012." Harvard Business School Video Supplement 613-710, February 2013.
      • Article

      Beyond Magic Bullets: True Innovation in Health Care

      By: Vaibhav A. Narayan, Marco Mohwinckel, Gary Pisano, Michael Yang and Husseini Manji
      The molecular medicine revolution—based on advances in fields such as genomics and network modeling in the decade since the human genome sequence was completed—has changed the way we think about, study, and approach the development of novel therapies. However, these... View Details
      Keywords: Integration; Business Model; Organizational Structure; Health Care and Treatment; Innovation and Invention; Pharmaceutical Industry
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      Narayan, Vaibhav A., Marco Mohwinckel, Gary Pisano, Michael Yang, and Husseini Manji. "Beyond Magic Bullets: True Innovation in Health Care." Nature Reviews: Drug Discovery 12, no. 2 (February 2013): 85–86.
      • 24 Jan 2013
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      Keywords: Health
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." Institute for Strategy and Competitiveness, Boston, MA, January 24, 2013.
      • 24 Jan 2013
      • Other Presentation

      Value-Based Health Care Delivery: Welcome and Introduction

      By: Michael E. Porter
      Keywords: Health
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery: Welcome and Introduction." Institute for Strategy and Competitiveness, Boston, MA, January 24, 2013.
      • 10 Jan 2013
      • Other Presentation

      Value-Based Health Care Delivery Faculty Information Session

      By: Michael E. Porter
      Keywords: Health
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery Faculty Information Session." Institute for Strategy and Competitiveness, Boston, MA, January 10, 2013.
      • 9 Jan 2013
      • Other Presentation

      Value-Based Health Care Delivery: Reimbursement

      By: Michael E. Porter
      Keywords: Health
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery: Reimbursement." Institute for Strategy and Competitiveness, Boston, MA, January 9, 2013.
      • 8 Jan 2013
      • Other Presentation

      Leadership Workshop: Strategy for Health Care Delivery: Outcomes Measurement

      By: Michael E. Porter
      Keywords: Health
      Citation
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      Porter, Michael E. "Leadership Workshop: Strategy for Health Care Delivery: Outcomes Measurement." Institute for Strategy and Competitiveness, Boston, MA, January 8, 2013.
      • January 2013 (Revised February 2013)
      • Supplement

      Shouldice Hospital Limited (B)

      By: James Heskett and Roger Hallowell
      Keywords: Hospital; Hernia; Surgery; Medical Specialties; Health Care and Treatment
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      Heskett, James, and Roger Hallowell. "Shouldice Hospital Limited (B)." Harvard Business School Supplement 913-405, January 2013. (Revised February 2013.)
      • 7 Jan 2013
      • Other Presentation

      Value Based Health Care Delivery: Welcome and Introduction

      By: Michael E. Porter
      Keywords: Health
      Citation
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      Porter, Michael E. "Value Based Health Care Delivery: Welcome and Introduction." Institute for Strategy and Competitiveness, Boston, MA, January 7, 2013.
      • 7 Jan 2013
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      Keywords: Health
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." Institute for Strategy and Competitiveness, Boston, MA, January 7, 2013.
      • 7 Jan 2013
      • Other Presentation

      Value-Based Health Care Delivery

      By: Michael E. Porter
      Keywords: Health
      Citation
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      Porter, Michael E. "Value-Based Health Care Delivery." Institute for Strategy and Competitiveness, Boston, MA, January 7, 2013.
      • 2013
      • White Paper

      Benchmarks For Confronting The Challenges For Innovation In Health Care With A Modern Curriculum: 21st-Century Health Care Management Education: Confronting Challenges for Innovation with a Modern Curriculum

      By: Regina E. Herzlinger
      21st-Century Health Care Management Education: Confronting Challenges for Innovation with a Modern Curriculum View Details
      Keywords: Health Care Industry; Health Care and Treatment; Health Industry
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      Herzlinger, Regina E. "Benchmarks For Confronting The Challenges For Innovation In Health Care With A Modern Curriculum: 21st-Century Health Care Management Education: Confronting Challenges for Innovation with a Modern Curriculum." White Paper Series, Harvard Business School, Boston, MA, January 2013.
      • 2013
      • Article

      Planning Prompts as a Means of Increasing Preventive Screening Rates

      By: Katherine L Milkman, John Beshears, James J. Choi, David Laibson and Brigitte C. Madrian
      Keywords: Reminder Systems; Communication; Economics; Behavioral; Primary Prevention; Colonoscopy; Memory; Behavior; Health Care and Treatment; Health Testing and Trials; Communication Strategy; Health Industry
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      Milkman, Katherine L., John Beshears, James J. Choi, David Laibson, and Brigitte C. Madrian. "Planning Prompts as a Means of Increasing Preventive Screening Rates." Preventive Medicine 56, no. 1 (January 2013): 92–93.
      • 2013
      • Article

      The Medical Response to the Boston Marathon Bombings

      By: Dutch Leonard and Arnold M. Howitt
      Several factors combined in the aftermath of the bombings to facilitate the delivery of medical care. The authors highlight 10 elements of the emergency medical response that saved dozens of lives in Boston. View Details
      Keywords: Boston Marathon Bombing; Emergency Medical Response; Health Care and Treatment; Crisis Management; Boston
      Citation
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      Leonard, Dutch, and Arnold M. Howitt. "The Medical Response to the Boston Marathon Bombings." ICSS Journal 1, no. 2 (June 2013): 74–77.
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