Group Effectiveness - Publications - Faculty & Research

Research Summary

Understanding Customers

In conventional business case studies, protagonists almost never have the option of stepping back to seek a new understanding of the customer. But to be effective in practice, managers need both the self-assurance and ability to initiate and pursue, with rigor and... View Details

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

complicated them: Cost-cutting and remote work mean that both the acquisition and bonding drives are harder to meet via traditional means such as raises and team outings. Uncertainty around the pandemic itself, and its effect on... View Details

Keywords: by Boris Groysberg and Robin Abrahams

Web

Networking Events - Recruiting

Hire Talent Networking Events Hire Talent Networking Events Post your event on our recruiting platform 12twenty to effectively connect with HBS students and build brand awareness. Successful events prioritize a meaningful conversation... View Details

09 Jan 2006
Research & Ideas

When Benchmarks Don’t Work

that internal support or shared services groups provide, such straight-across cost or numeric comparisons become meaningless. Today's successful support unit earns its keep by being a trusted partner to the business units it serves. So,... View Details

Keywords: by Robert S. Kaplan; Service

Web

Globalization - Faculty & Research

are associated with a large positive influence on the foreign direct investment that flows between them. Moreover, we show that this effect occurs not only in the case of IGOs that focus on economic issues, but also on those with social... View Details

13 Jan 2023
Research & Ideas

Are Companies Actually Greener—or Are They All Talk?

Most companies now account for social good in their financial reports in some way, but with regulation scattershot and evolving, it’s complicated for investors to assess so-called ESG reports. The disclosures, known as Environmental, Social, and Governance reports,... View Details

Keywords: by Rachel Layne

28 Sep 2009
Research & Ideas

Improving Accountability at the World Bank

supporters note a number of reforms over the past two decades, including a current review of the Bank's information disclosure policy, and a series of "safeguards" on sensitive issues such as environmental impacts and effects on... View Details

Keywords: by Alnoor Ebrahim

27 Oct 2020
Research & Ideas

Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?

gender or racial minority might feel pressure to fill stereotypical roles or represent their entire group. “It was unexpected to us that people would even be willing to put themselves in these situations,” says Chang, noting the vast research showing that people prefer... View Details

Keywords: by Danielle Kost

20 Jul 2011
Research & Ideas

Five Discovery Skills that Distinguish Great Innovators

and Alvy Ray, who headed up a small computer graphics operation called Industrial Light & Magic (the group created special effects for George Lucas's movies). Fascinated by their operation, Jobs bought... View Details

Keywords: by Jeff Dyer, Hal Gergersen & Clayton M. Christensen

October 1997 (Revised March 2000)
Case

Oxford Health Plans: Specialty Management (A)

By: James L. Heskett, Jody H. Gittell and James Slayton

Describes an innovative approach to organizing health care proposed by Oxford CEO Steve Wiggins. Wiggins contends that the primary care physician "gatekeeper" model typically used by health maintenance organizations to control access to and coordinate specialist care... View Details

Keywords: Business Model; Groups and Teams; Innovation and Management; Medical Specialties; Health Care and Treatment; Cooperation; Management Teams; Health Industry; United States

Citation

Find at Harvard

06 Sep 2011
Research & Ideas

How Small Wins Unleash Creativity

you've lost ground on a project. As a pair, progress and setbacks are the main differentiators of the best and worst days." Small Wins Unfortunately, the researchers found that the negative effect of setbacks was more powerful than... View Details

Keywords: by Carmen Nobel

19 Sep 2006
First Look

First Look: September 19, 2006

channels will fuel a shift in consumption away from hits to a much larger number of lower-selling niche products. While the long-tail view predicts an increase in the heterogeneity of consumption patterns, the well-known superstar effect... View Details

Keywords: Sean Silverthorne

Web

Career Re-Entry & Flexible Work - Alumni

Learning to create an effective network, improve your interpersonal skills, access new information, and connect with important organizational stakeholders in this self-guided course. Resume Maintenance Make it a habit to document your... View Details

18 Jun 2020
Research & Ideas

What Is an "Essential" Purchase for a Low-Income Family?

causes. In 11 experiments, they found that—relative to higher-income earners—people with lower incomes were judged more harshly for what they chose to buy, even when the two groups made identical consumer choices. It's a concept Hagerty... View Details

Keywords: by Rachel Layne

24 Jan 2005
Research & Ideas

Rethinking Activity-Based Costing

customer rather than assign resource costs first to activities and then to products or customers. For each group of resources, estimates of only two parameters are required: the cost per time unit of supplying resource capacity and the... View Details

Keywords: by Robert S. Kaplan & Steven R. Anderson

22 Mar 2021
Research & Ideas

How to Learn from the Big Mistake You Almost Make

delivery systems.” To unravel this complexity, the research team surveyed 78 radiation oncology professionals at the University of California in Los Angeles. First, they surveyed the group about their perceived psychological safety in the... View Details

Keywords: by Kristen Senz; Health

21 Mar 2018
Research & Ideas

Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity

prior art existed. Half of the students were assigned randomly to use the Boolean search tool and half to use the machine learning tool. Furthermore, they gave half of each group access to expert advice to help them better craft their... View Details

Keywords: by Michael Blanding; Technology; Information

2015
Working Paper

Competitiveness and Clusters: Implications for a New European Growth Strategy

By: Christian H.M. Ketels

This paper develops policy recommendations on the use of cluster-based economic policies and the adoption of a new concept of competitiveness in the context of the new growth path that WWWforEurope aims to outline.
A first section discusses and derives an... View Details

Keywords: Competitiveness; Clusters; Economic Policy; European Union; Competition; Industry Clusters; Policy; Economic Growth; European Union