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  • April 14, 2017
  • Article

Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It

By: John A. Deighton
United Airlines has pledged to improve its training programs and empower its employees to put customers first in the wake of a video showing a passenger being dragged from a plane. Of all the U.S. air carriers, United should have known the power of social media and... View Details
Keywords: Crisis Management; Customer Focus and Relationships; Employees; Training; Air Transportation Industry
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    Alan D. MacCormack

    Alan MacCormack is the MBA Class of 1949 Adjunct Professor of Business Administration at the Harvard Business School, a member of The Digital, Data, and Design (D^3) Institute at Harvard, and a core faculty member... View Details

    Keywords: automotive; communications; computer; e-commerce industry; electronics; high technology; information technology industry; internet; semiconductor; software; telecommunications; venture capital industry
    • 14 Apr 2003
    • Research & Ideas

    Andy Grove on the Confident Leader

    digital form, stored in this platform, and therefore ready to be transported in digital form. WK: Journeying from one business model to another is a formidable leadership challenge, especially in an industry... View Details
    Keywords: by Walter Kiechel; Technology

      Adrian Gore

      Keywords: Financial services
      • 19 Oct 2015
      • Research & Ideas

      Business Research that Makes for Smarter Public Policy

      agencies, including the FCC to analyze digital merger deals. Oftentimes, he finds that while government officials understand business concerns, they don’t appreciate the nuances of large businesses versus... View Details
      Keywords: by Michael Blanding
      • July – August 2008
      • Article

      Should You Invest in the Long Tail?

      By: Anita Elberse
      The blockbuster strategy is a time-honored approach, particularly in media and entertainment. When space is limited on store shelves and in traditional distribution channels, producers tend to focus on a few likely best sellers, hoping that one or two big hits will... View Details
      Keywords: Demand and Consumers; Distribution Channels; Sales; Marketing Strategy; Online Technology; Motion Pictures and Video Industry; Music Industry; Retail Industry
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      • January 2011
      • Supplement

      Matrix Capital Management (C)

      By: Malcolm P. Baker and David Lane
      Ben Balbale, a partner at hedge fund Matrix Capital, must decide whether to exit their investment in Rovi Corporation, a company with a diverse portfolio of patents used primarily for digital interactive guides. Rovi's shares are up over 50% from the time Balbale... View Details
      Keywords: Public Ownership; Cash Flow; Management Analysis, Tools, and Techniques; Investment Funds; Financial Strategy; Valuation; Partners and Partnerships; Markets; Performance Efficiency; Patents; Stock Shares; Decisions; Financial Services Industry
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      • 10 Nov 2014
      • Working Paper Summaries

      Crony Capitalism, American Style: What Are We Talking About Here?

      Keywords: by Malcolm S. Salter

        Richard F. Meyer

        Richard F. Meyer is Professor of Business Administration at the Harvard Business School. Professor Meyer received his Ph.D. from Harvard University and spent the first ten years of his career in the Management Services Division of Arthur D. Little, Inc., serving as a... View Details
        • November 2020 (Revised February 2022)
        • Case

        CommonSpirit Health: Integrating a Merger of Equals

        By: Robert S. Huckman, Hise Gibson and Nicole Gilmore
        Soon after closing the 2019 merger of Catholic Health Initiatives (CHI) and Dignity Health to create CommonSpirit Health, Lloyd Dean and Kevin Lofton-–jointly appointed to the role of CEO—must make several operational and strategic decisions related to the integration... View Details
        Keywords: Health Care Delivery; Hospital; Merger; Merger Integration; Hospital Mergers; Health Information Technology; CEOs; Health Care and Treatment; Mergers and Acquisitions; Integration; Leadership; Customer Value and Value Chain; Decision Choices and Conditions; Governance; Information Technology; Health Industry; United States
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          Capitalism at Risk: How Companies Can Lead

          Q. Who should take the lead in fixing market capitalism? A. Business, not government alone. The spread of capitalism worldwide has made people wealthier than ever before. But capitalism's future is far from assured. Pandemics, income inequality, resource depletion,... View Details

          • 13 Apr 2017
          • News

          Candidates already know who you're going to vote for, and it's not through surveys

          • June 2015 (Revised April 2018)
          • Case

          WeChat: A Global Platform?

          By: Willy Shih, Howard Yu and Feng Liu
          WeChat was developed by Tencent Holdings as a lightweight messaging platform. As it grew quickly to become the most popular messaging app in China, it added a range of products and services that sat on top that were designed to appeal to a broad range of consumers and... View Details
          Keywords: Online Platforms; China; WeChat; Tencent Holdings; Globalization; Internet and the Web; Applications and Software; Digital Platforms; Telecommunications Industry; Information Industry; China
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          • October 2011 (Revised December 2013)
          • Case

          Lehman Brothers and Repo 105

          By: Anette Mikes, Gwen Yu and Dominique Hamel
          The collapse of Lehman Brothers in 2008 was the largest bankruptcy in US history. The case examines the economics of the off-balance sheet transactions Lehman undertook prior to the collapse, and highlights the corporate governance challenges in situations where firms... View Details
          Keywords: Accounting; Policy; Accounting Audits; Corporate Governance; Financial Instruments; Risk Management; Financial Services Industry
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          • 21 Dec 2009
          • Research & Ideas

          Good Banks, Bad Banks, and Government’s Role as Fixer

          funds, Pozen writes with authority and unusual clarity about complex issues in Too Big to Save? How to Fix the U.S. Financial System (John Wiley & Sons). Roger Thompson: How does the government figure out which financial institutions... View Details
          Keywords: by Roger Thompson; Financial Services; Financial Services
          • 16 Apr 2013
          • First Look

          First Look: April 16

            Publications 2006 Stanford University Press Wall Street Research: Past, Present, and Future By: Groysberg, Boris, and Paul M. Healy Abstract—Wall Street equity analysts provide research products and services on publicly traded companies... View Details
          Keywords: Sean Silverthorne
          • 01 Sep 2009
          • First Look

          First Look: September 1

          Download the paper: http://content.nejm.org/cgi/content/full/361/7/649   Cases & Course MaterialsAlacra, Inc. Harvard Business School Case 810-012 In 2009, the CEO of Alacra, a venture-backed information services firm that provides... View Details
          Keywords: Martha Lagace
          • May 2017 (Revised November 2017)
          • Teaching Note

          BrightStar Care: The Evolution of a Leadership Team

          By: Boris Groysberg, Colleen Ammerman and Olivia Hull
          Teaching Note for HBS No. 417-020. View Details
          Keywords: Health Care Services; Entrepreneurs; Board Of Directors; Boards Of Directors; Health Care Industry; Growth Strategy; Organizational Change; Brand Positioning; Entrepreneurial Organizations; Entrepreneurial Management; Franchising; Family-owned Business; Home Health Care; Managing Growth; Management Styles; Organizational Development; Talent Management; Women Executives; Women And Leadership; Business Startups; Family Business; Small Business; Talent And Talent Management; Governing And Advisory Boards; Health Care And Treatment; Human Capital; Leadership Development; Leadership Style; Business Or Company Management; Growth And Development Strategy; Management Analysis, Tools, And Techniques; Management Skills; Management Style; Management Succession; Management Systems; Management Teams; Brands And Branding; Marketing Strategy; Strategy; Health Industry
          Related
          • 23 Jun 2008
          • Research & Ideas

          Innovative Ways to Encourage Personal Savings

          and I try to keep our connections in the communities we serve by talking with people. We come away from these encounters with a sense of optimism. Low- and moderate-income individuals, by and large, want to take care of their families. View Details
          Keywords: by Martha Lagace; Financial Services
          • Research Summary

          Managing Networked Businesses

          By: Thomas R. Eisenmann
          Platform-based businesses that leverage network effects face a distinctive set of management challenges. A platform encompasses components and rules that facilitate interactions between the platform's users. A platform-based product or service exhibits a network... View Details