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      • October 2009
      • Supplement

      Merger of Equals: The Integration of Mellon Financial and The Bank of New York (C)

      By: Ryan D. Taliaferro, Clayton S. Rose and David Lane
      [Continuation of "A" and "B" cases.] Less than a month after the close of the merger between The Bank of New York and Mellon Financial, managers at the two firms realized that plans for combining their asset servicing businesses – and realizing the $180 million of... View Details
      Keywords: Mergers and Acquisitions; Horizontal Integration; Financial Institutions; Business Processes; Risk Management; Strategy; Market Transactions; Assets; System; Saving; Banking Industry; New York (state, US)
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      Taliaferro, Ryan D., Clayton S. Rose, and David Lane. "Merger of Equals: The Integration of Mellon Financial and The Bank of New York (C)." Harvard Business School Supplement 210-028, October 2009.
      • October 2009 (Revised June 2011)
      • Case

      Zappos.com 2009: Clothing, Customer Service, and Company Culture

      By: Frances X. Frei, Robin J. Ely and Laura Winig
      On July 17, 2009, Zappos.com, a privately held online retailer of shoes, clothing, and other soft line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its board of directors' approval to offer to merge the two companies.... View Details
      Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Decision Choices and Conditions; Governing and Advisory Boards; Service Delivery; Organizational Culture; Internet and the Web; Valuation; Apparel and Accessories Industry; Retail Industry
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      Frei, Frances X., Robin J. Ely, and Laura Winig. "Zappos.com 2009: Clothing, Customer Service, and Company Culture." Harvard Business School Case 610-015, October 2009. (Revised June 2011.)
      • October 2009
      • Teaching Note

      GE Money Bank: The M-Budget Card Initiative (TN)

      By: Michael L. Tushman, Sebastian Raisch and Christian Welling
      Teaching Note for [410052]. View Details
      Keywords: Time Management; Change Management; Problems and Challenges; Projects; Banks and Banking; Innovation and Invention; Product Launch; Knowledge; Experience and Expertise; Value; Competition; Operations; Financial Services Industry; Financial Services Industry
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      Tushman, Michael L., Sebastian Raisch, and Christian Welling. "GE Money Bank: The M-Budget Card Initiative (TN)." Harvard Business School Teaching Note 410-053, October 2009.
      • October 2009 (Revised January 2010)
      • Case

      The University of Notre Dame Endowment

      By: Andre F. Perold and Paul Michael Buser
      The Endowment Model of Investing, which was based on creating high risk-adjusted performance through diversification, a long time horizon, top-notch outside managers, and illiquid investments, had served Notre Dame and other large universities well over the past... View Details
      Keywords: Financial Crisis; Higher Education; Asset Management; Private Equity; Financial Liquidity; Investment; Risk Management; Performance Evaluation; Financial Services Industry; Financial Services Industry
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      Perold, Andre F., and Paul Michael Buser. "The University of Notre Dame Endowment." Harvard Business School Case 210-007, October 2009. (Revised January 2010.)
      • October 2009 (Revised July 2014)
      • Teaching Note

      New Century Financial Corporation

      By: Suraj Srinivasan and Krishna G. Palepu
      Teaching Note for [109034] and [113-002]. View Details
      Keywords: Management Practices and Processes; Business Model; Financial Liquidity; Insolvency and Bankruptcy; Managerial Roles; Accounting Audits; Financial Crisis; Financial Services Industry; United States
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      Srinivasan, Suraj, and Krishna G. Palepu. "New Century Financial Corporation." Harvard Business School Teaching Note 110-032, October 2009. (Revised July 2014.)
      • October 2009 (Revised January 2010)
      • Case

      The Joslin Diabetes Center

      By: Michael E. Porter, Elizabeth Olmsted Teisberg and Scott Wallace
      The Joslin Diabetes Center in Boston, Massachusetts is a leading center for diabetes care, clinician training, and research. The incidence of diabetes is rising precipitously worldwide, challenging quality of life with its complications and rapidly accelerating health... View Details
      Keywords: Integration; Service Delivery; Medical Specialties; Health Care and Treatment; Outcome or Result; Corporate Finance; Health Industry; Boston
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      Porter, Michael E., Elizabeth Olmsted Teisberg, and Scott Wallace. "The Joslin Diabetes Center." Harvard Business School Case 710-424, October 2009. (Revised January 2010.)
      • October 2009
      • Teaching Note

      Citigroup-Wachovia-Wells Fargo (TN)

      By: Guhan Subramanian and Nithyasri Sharma
      Teaching Note for [910006]. View Details
      Keywords: Financial Crisis; Mergers and Acquisitions; Financial Services Industry
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      Subramanian, Guhan, and Nithyasri Sharma. "Citigroup-Wachovia-Wells Fargo (TN)." Harvard Business School Teaching Note 910-014, October 2009.
      • October 2009
      • Article

      Attracting Flows by Attracting Big Clients

      By: Lauren Cohen and Breno Schmidt
      We explore a new channel for attracting inflows using a unique dataset of corporate 401(k) retirement plans and their mutual fund family trustees. Families secure substantial inflows by being named the trustee of a 401(k) plan. We find that family trustees... View Details
      Keywords: Value; Information; Investment Funds; Stocks; Relationships; Financial Services Industry
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      Cohen, Lauren, and Breno Schmidt. "Attracting Flows by Attracting Big Clients." Journal of Finance 64, no. 5 (October 2009): 2125–2151. (Winner of the Barclays Global Investors Best Paper Prize, Asset Allocation Symposium, European Finance Association 2006. Winner of the Society of Quantitative Analysts Award, Best Paper in Quantitative Investments, Western Finance Association 2007.)
      • September 2009 (Revised June 2011)
      • Supplement

      Citigroup's Exchange Offer (B)

      By: Robin Greenwood and James Quinn
      Citigroup faced considerable distress in early 2009. In late 2008, the bank had accepted $45 billion in preferred equity from the United States government via the Troubled Assets Relief Program (TARP). Yet, the stock had continued to slide in early 2009. In late... View Details
      Keywords: Financial Instruments; Financial Services Industry
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      Greenwood, Robin, and James Quinn. "Citigroup's Exchange Offer (B)." Harvard Business School Supplement 210-004, September 2009. (Revised June 2011.)
      • September 2009 (Revised June 2011)
      • Supplement

      Citigroup's Exchange Offer (C)

      By: Robin Greenwood and James Quinn
      Citigroup faced considerable distress in early 2009. In late 2008, the bank had accepted $45 billion in preferred equity from the United States government via the Troubled Assets Relief Program (TARP). Yet, the stock had continued to slide in early 2009. In late... View Details
      Keywords: Financial Instruments; Financial Services Industry
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      Greenwood, Robin, and James Quinn. "Citigroup's Exchange Offer (C)." Harvard Business School Supplement 210-015, September 2009. (Revised June 2011.)
      • September 2009 (Revised August 2011)
      • Case

      Root Capital

      By: V. Kasturi Rangan and Katharine Lee
      Founded in 1999, Root Capital had loaned $150 million to nearly 250 small and growing businesses, mainly in Latin America. In 2009, as the organization launched a five-year, $55 million capital campaign, it had to determine a strategic path going forward in keeping... View Details
      Keywords: Business Model; Social Entrepreneurship; Capital; Financing and Loans; Growth and Development Strategy; Financial Services Industry; Latin America
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      Rangan, V. Kasturi, and Katharine Lee. "Root Capital." Harvard Business School Case 510-035, September 2009. (Revised August 2011.)
      • September 2009 (Revised May 2011)
      • Case

      Acumen Fund: Measurement in Impact Investing (A)

      By: Alnoor Ebrahim and V. Kasturi Rangan
      Acumen Fund is a global venture capital firm with a dual purpose: it looks for a return on its investments, and it also seeks entrepreneurial solutions to global poverty. This case examines Acumen's new projects in Kenya. The organization's investment committee and its... View Details
      Keywords: Decision Choices and Conditions; Venture Capital; Investment Return; Philanthropy and Charitable Giving; Risk Management; Corporate Social Responsibility and Impact; Business and Government Relations; Social Enterprise; Financial Services Industry; Kenya
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      Ebrahim, Alnoor, and V. Kasturi Rangan. "Acumen Fund: Measurement in Impact Investing (A)." Harvard Business School Case 310-011, September 2009. (Revised May 2011.)
      • September 2009 (Revised May 2011)
      • Supplement

      Acumen Fund: Measurement in Impact Investing (B)

      By: Alnoor Ebrahim and V. Kasturi Rangan
      As Acumen Fund, a global venture philanthropy firm, moves forward with an investment portfolio exceeding $22 million, it runs into two critical measurement problems. First, how should it track the performance of each investment when its interest is not just the bottom... View Details
      Keywords: Venture Capital; Investment Portfolio; Philanthropy and Charitable Giving; Standards; Corporate Social Responsibility and Impact; Performance Evaluation; Social Enterprise; Competition; Financial Services Industry; Kenya
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      Ebrahim, Alnoor, and V. Kasturi Rangan. "Acumen Fund: Measurement in Impact Investing (B)." Harvard Business School Supplement 310-017, September 2009. (Revised May 2011.)
      • 2009
      • Working Paper

      Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

      By: Julia Rose Adler-Milstein, Sara J. Singer and Michael W. Toffel
      Operational failures occur in all industries with consequences that range from minor inconveniences to major catastrophes. Many organizations have implemented incident reporting systems to highlight actual and potential operational failures in order to encourage... View Details
      Keywords: Communication Strategy; Legal Liability; Management Practices and Processes; Service Operations; Failure; Health Industry
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      Adler-Milstein, Julia Rose, Sara J. Singer, and Michael W. Toffel. "Operational Failures and Problem Solving: An Empirical Study of Incident Reporting." Harvard Business School Working Paper, No. 10-017, September 2009. (August 2009.)
      • Article

      Specialization and Success: Evidence from Venture Capital

      By: Paul A. Gompers, Anna Kovner and Josh Lerner
      This paper examines how organizational structure affects behavior and outcomes, studying the performance of different types of venture capital organizations. We find a strong positive relationship between the degree of specialization by individual venture capitalists... View Details
      Keywords: Experience and Expertise; Venture Capital; Organizational Structure; Outcome or Result; Performance Effectiveness; Behavior; Financial Services Industry
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      Gompers, Paul A., Anna Kovner, and Josh Lerner. "Specialization and Success: Evidence from Venture Capital." Journal of Economics & Management Strategy 18, no. 3 (Fall 2009): 817–844.
      • August 2009
      • Case

      Nomura's Global Growth: Picking Up Pieces of Lehman

      By: C. Fritz Foley and Linnea Meyer
      What issues commonly arise in international financial management? Kenichi Watanabe and Takumi Shibata, CEO and COO of Nomura Holdings Inc., one of the leading investment banks in Asia, have the opportunity to expand their firm internationally through the acquisition of... View Details
      Keywords: Mergers and Acquisitions; Insolvency and Bankruptcy; Investment Banking; International Finance; Cross-Cultural and Cross-Border Issues; Expansion; Financial Services Industry; Japan
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      Foley, C. Fritz, and Linnea Meyer. "Nomura's Global Growth: Picking Up Pieces of Lehman." Harvard Business School Case 210-017, August 2009.
      • August 2009
      • Teaching Note

      U.S. Subprime Mortgage Crisis: Policy Reactions (TN) (A) and (B)

      By: Laura Alfaro and Renee Kim
      Teaching Note for [708036] and [709045]. View Details
      Keywords: Mortgages; Crisis Management; Government and Politics; Financial Services Industry; United States
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      Alfaro, Laura, and Renee Kim. "U.S. Subprime Mortgage Crisis: Policy Reactions (TN) (A) and (B)." Harvard Business School Teaching Note 710-003, August 2009.
      • July 2009
      • Supplement

      Who Killed Bhavani Manjula?--A Story of Microfinance in Andhra Pradesh (B)

      By: V. Kasturi Rangan and Katharine Lee
      The (B) case updates the readers on the outcome of the situation described in the (A) case. It provides data on the growth of microfinance in the region. It introduces the possibility of tighter regulation on the industry through the passage of a "microfinance" bill. View Details
      Keywords: Governing Rules, Regulations, and Reforms; Industry Growth; Microfinance; Government Legislation; Financial Services Industry; Andhra Pradesh
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      Rangan, V. Kasturi, and Katharine Lee. "Who Killed Bhavani Manjula?--A Story of Microfinance in Andhra Pradesh (B)." Harvard Business School Supplement 510-027, July 2009.
      • July 2009 (Revised January 2014)
      • Case

      Alacra, Inc.

      By: Lynda M. Applegate and Aldo Sesia
      In 2009, the CEO of Alacra, a venture-backed information services firm that provides customized data primarily to financial services firms, must decide how to respond to the global economic crisis. View Details
      Keywords: Financial Crisis; Entrepreneurship; Crisis Management; Information Industry
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      Applegate, Lynda M., and Aldo Sesia. "Alacra, Inc." Harvard Business School Case 810-012, July 2009. (Revised January 2014.)
      • July 2009 (Revised August 2011)
      • Case

      What Happened at Citigroup? (A)

      By: Clayton S. Rose and Aldo Sesia
      What went wrong at Citigroup? In 1998, the Travelers Group and Citicorp merged to create Citigroup Inc., considered the first true global "financial supermarket" and a business model to be envied, feared, and emulated. By year-end 2006 the firm had a market... View Details
      Keywords: Mergers and Acquisitions; Business Model; Decision Choices and Conditions; Globalized Firms and Management; Leadership; Risk Management; Failure; Financial Services Industry
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      Rose, Clayton S., and Aldo Sesia. "What Happened at Citigroup? (A)." Harvard Business School Case 310-004, July 2009. (Revised August 2011.)
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