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  • 21 Nov 2012
  • Research & Ideas

What Health Care Managers Need to Know--and How to Teach Them

to greater learning in this area, the academics generally cited shortage of faculty who understood health care and could teach business skills; lack of case materials and familiarity with case method teaching and field studies; and... View Details
Keywords: by Paul Guttry; Health; Education
  • 10 Mar 2009
  • First Look

First Look: March 10, 2009

displays) at the fiscal year-end. Firms also engage in similar behavior following periods of poor financial performance. Furthermore, our results confirm managers' stated willingness to sacrifice long-term value in order to smooth... View Details
Keywords: Martha Lagace
  • 19 Apr 2016
  • First Look

April 19, 2016

employee learning into changes in individual and organization behavior or improved financial performance. Put simply, companies are not getting the return they expect on their investment in training and... View Details
Keywords: Sean Silverthorne
  • 18 Feb 2013
  • Research & Ideas

Breaking Through a Growth Stall

investor and managerial costs. It affects job creation and innovation throughout society. Once a venture reaches a critical size, its complexity greatly increases. The original business model must deal with new market and organizational realities, and View Details
Keywords: by Sean Silverthorne
  • 10 Nov 2015
  • First Look

November 10, 2015

Don't Learn: Our Traditional Obsessions—Success, Taking Action, Fitting In, and Relying on Experts—Undermine Continuous Improvement By: Gino, F., and B. Staats Abstract—For any enterprise to be competitive, continuous learning and... View Details
Keywords: Sean Silverthorne
  • 21 Jul 2015
  • First Look

First Look: July 21, 2015

  Publications In press Organizational Behavior and Human Decision Processes When Doing Good Is Bad in Gift-giving: Mis-predicting Appreciation of Socially-responsible Gifts By: Cavanaugh, A., F. Gino, and G.J. Fitzsimons Abstract—Gifts... View Details
Keywords: Sean Silverthorne
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

writing some 75 comments have been submitted. Finally, I thought you would be interested in learning the most popular WK articles since we set up shop. You can see the results here. Thank you to our more than 2 million annual visitors who... View Details
Keywords: by Sean Silverthorne
  • 10 Apr 2007
  • First Look

First Look: April 10, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607064 Ascent Media Group (B) Harvard Business School Supplement 607-080 Supplements the (A) case. Purchase this supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607080 View Details
Keywords: Martha Lagace
  • 05 Aug 2010
  • What Do You Think?

What Is Customer Opinion Good For?

or less important (because) customers had no sense when it came to entertaining tradeoffs (between features and cost)." Phil Clark commented that, regardless of method or purpose, "It is important to know your customers better than they know themselves They will tell... View Details
Keywords: by Jim Heskett; Technology
  • 07 Feb 2005
  • What Do You Think?

If You Blink, Will You Miss?

able to practice blink are unable to describe how they do it, any more than an artist can describe how he or she produces a work of fine art. But many believe that it is a learned behavior. In fact, some of the experts described in the... View Details
Keywords: by James Heskett
  • 05 Feb 2001
  • What Do You Think?

Do MBA Programs Face “The Innovator’s Dilemma”?

Summing Up The verdict of those responding to the column on the threat of the "disruptive technology" represented by online distance learning for in-class, onsite MBA programs is in. In your opinion, the trend represents an... View Details
Keywords: by James Heskett
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

interpersonal construct that captures listening, understanding, validation, and care. We measure responsiveness with an attitudinal measure from previous research as well as a novel behavioral measure: the number of follow-up questions... View Details
Keywords: Sean Silverthorne
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

probe beneath customer preferences and behaviors to uncover the attitudes that provide a more solid understanding of customer loyalty. Why You Need Both Individual And Aggregated Data One-to-one marketing, a term coined by Don Peppers and... View Details
Keywords: by Jean Ayers
  • 31 Mar 2009
  • First Look

First Look: March 31, 2009

Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709488 Investing in Early Learning as Economic Development at the Minneapolis Federal Reserve Bank Harvard Business School Case 309-090 In his role as... View Details
Keywords: Martha Lagace
  • 14 Jul 2006
  • Op-Ed

The Case for Consumer-Driven Medicaid

poorly educated and lack access to sources of information like the Internet. Although these sources are depicted as high tech, much of what patients learn actually comes from the phone and face-to-face interactions. These plans appear to... View Details
Keywords: by Regina E. Herzlinger
  • 18 Jan 2021
  • Book

How Thinking Like a Startup Helps Governments Solve More Problems

chapters how entrepreneurs both inside and outside of government can tackle problems by viewing them as opportunities, trying new ideas, scaling them up, and improving public life. “I’m not saying we should take all the behaviors of... View Details
Keywords: by Martha Lagace
  • 05 Mar 2019
  • First Look

New Research and Ideas, March 5, 2019

organizations to leverage peer effects to improve the performance of their members. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55775 Pre-published online, October 2018 The Oxford Handbook of Group and Organizational View Details
Keywords: Dina Gerdeman
  • 06 May 2008
  • First Look

First Look: May 6, 2008

rentals, their "dynamic inconsistency" is attenuated. We interpret our results as evidence that myopia has a meaningful impact on decisions in the field and that people learn about their myopia with experience, allowing them to... View Details
Keywords: Martha Lagace
  • 05 Feb 2008
  • First Look

First Look: February 5, 2008

(2) Review prior research on behavioral decision making to identify ideas that may be relevant to the domain of psychological influence; (3) Provide a series of examples of how behavioral decision research... View Details
Keywords: Martha Lagace
  • 09 Jun 2015
  • First Look

First Look: June 9, 2015

  Publications June 2015 Perspectives on Psychological Science Three Principles to REVISE People's Unethical Behavior By: Ayal, S., F. Gino, R. Barkan, and D. Ariely Abstract— Dishonesty and unethical View Details
Keywords: Sean Silverthorne
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