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  • 23 Jul 2013
  • First Look

First Look: July 23

relationship: the best customer. Ironically, we find that firing the customer is often a case of blaming the victim: managers remain largely unaware of their own roles in creating the unprofitable customers they seek to shed. We reveal how CRM programs can View Details
Keywords: Anna Secino
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

Paul M. Healy, and Yang Gui Periodical:Journal of Financial Transformation (forthcoming) Abstract Since 1949 Lehman Brothers has used an investment committee to select the top ten recommendations made by its analysts each year. We examine... View Details
Keywords: Martha Lagace
  • 10 Apr 2018
  • First Look

First Look at New Research, April 10, 2018

customer value, and the transformation of the stores of offline-first retailers from fulfillment-dominant centers into experience-dominant centers, which simultaneously reduce store size and inventory while improving the customer... View Details
Keywords: Sean Silverthorne
  • 08 Jun 2023
  • News

Three Alumni Clubs Celebrate Leadership, Community, and History over Dinner

Clubs News Clubs News New York Alumni Honor Outstanding Leaders at Annual Dinner The HBS Club of New York held its 54th Annual Leadership Dinner on April 24, honoring three alumni who embody the HBS mission to "educate leaders who make a difference in the world," and... View Details
Keywords: Margie Kelley
  • 25 May 2015
  • Blog Post

RapidSOS Wins the HBS New Venture Competition

interested in participating in the contest can pursue one of two tracks: the “Business Track” for ventures with economic returns or the “Social Enterprise Track” for ventures that drive social change.  Teams choosing to pursue the... View Details
  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

April 4, 2019 Palgrave Macmillan Fintech, Small Business & the American Dream: How Technology Is Transforming Lending and Shaping a New Era of Small Business Opportunity By: Mills, Karen G. Abstract—Fintech, Small Business & the... View Details
Keywords: Dina Gerdeman
  • 01 Aug 1998
  • News

A Roaring Success in the Windy City

taking participants through case studies of Southwest Airlines, Enterprise Rent-a-Car, and Neutrogena Soap, Professor Michael E. Porter discussed his latest research on strategy. Rather than choosing to "run the same race faster" by... View Details
  • 25 Mar 2014
  • First Look

First Look: March 25

present day. The chapter focuses on the role of business enterprises as powerful actors in the spread of global capitalism after 1848 and up the present day. It shows how multinational firms have created and co-created markets and... View Details
Keywords: Sean Silverthorne
  • 01 Dec 1998
  • News

A Journey to Leadership: Luke O'Neill

become an Outward Bound wilderness instructor. "The program uses challenging outdoor experiences to inspire participants to rise above their expectations of themselves," he explains. "Its educational philosophy excels in transforming... View Details
Keywords: Deborah Blagg
  • 08 May 2018
  • First Look

First Look at New Research and Ideas, May 8, 2018

India (1914–1947) By: Lubinski, Christina, Valeria Giacomin, and Klara Schnitzer Abstract—Internment in so-called “enemy countries” was a frequent occurrence in the 20th century and created significant obstacles for multinational View Details
Keywords: Sean Silverthorne
  • 03 Jul 2012
  • First Look

First Look: July 3

Organizations. Emerald Group Publishing Limited, 2011 Abstract Social enterprise organizations (SEOs) arise from entrepreneurial activities with the aim to achieve social goals. SEOs have been identified as alternative and/or... View Details
Keywords: Sean Silverthorne
  • 10 Jul 2018
  • First Look

New Research and Ideas, July 10, 2018

market is heavily subsidized by the organizations employing the executives that participate in them. To understand the ongoing transformation of the industry, we use a large database of interviews with participants in executive... View Details
Keywords: Dina Gerdeman
  • 13 Sep 2011
  • First Look

First Look: September 13

argue the authors of Higher Ambition. In fact, as global competition stiffens and enterprises face increasing public scrutiny, successful leaders must win on all fronts-with their people, their customers, their communities, and their... View Details
Keywords: Sean Silverthorne
  • 18 Sep 2007
  • First Look

First Look: September 18, 2007

Bruce Harreld, Charles A. O'Reilly III, and Michael Tushman Periodical:California Management Review 49, no. 4 (summer 2007) Abstract In the past 15 years, the IBM Company has undergone a remarkable transformation from a struggling seller... View Details
Keywords: Martha Lagace
  • 01 Oct 2002
  • News

The Class of 1977

couple of decades. But the transformation only really hits home when you begin to recall the details of the 1977 business landscape. Sears was where America shopped, as was Montgomery Ward and W.T. Grant. Wal-Mart was nowhere on our radar... View Details
Keywords: Desmond Wong
  • 10 Jan 2017
  • First Look

First Look at New Research: January 10, 2017

with small companies looking for help, struggles to define a growth plan for the future. The company, started as a class project in HBS' FIELD 3 course, is assessing three growth paths: shifting its target from small- and medium-sized businesses to View Details
Keywords: Sean Silverthorne
  • 11 Apr 2000
  • Research & Ideas

Financial Services 24/7

week for it to clear will be equally unfathomable. Technology is transforming the banking industry so rapidly that anything less than around-the-clock electronic access to bank accounts seems unthinkable. While predictions vary widely as... View Details
Keywords: by Susan Young
  • 01 Feb 2000
  • News

Financial Services 24/7

about a week for it to clear will be equally unfathomable. Technology is transforming the banking industry so rapidly that anything less than around-the-clock electronic access to bank accounts seems unthinkable. While predictions vary... View Details
Keywords: Susan Young
  • 01 Dec 2016
  • News

Alumni Books of 2016

authors have helped scale hundreds of hypergrowth Internet sites through their consulting practice. Drawing on their experience, they present 50 clear, proven, and up-to-date scalability rules and practical guidance for applying them. Abbott and Fisher View Details
  • 29 Jan 2013
  • First Look

First Look: Jan. 29

Tarun Khanna, and Ashutosh Varshney Publication:Economic & Political Weekly Abstract It is now widely accepted that the lower castes have risen in Indian politics. Has there been a corresponding change in the economy? Using comprehensive data on View Details
Keywords: Sean Silverthorne