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  • All HBS Web  (2,612)
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  • October 14, 2019
  • Article

The Truth About Open Offices: There Are Reasons Why They Don't Produce the Desired Interactions

By: Ethan Bernstein and Ben Waber
It’s never been easier for workers to collaborate—or so it seems. Open, flexible, activity-based spaces are displacing cubicles, making people more visible. Messaging is displacing phone calls, making people more accessible. Enterprise social media such as Slack and... View Details
Keywords: Buildings and Facilities; Interpersonal Communication; Communication Technology; Design; Human Resources; Performance Productivity; Organizational Design
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Bernstein, Ethan, and Ben Waber. "The Truth About Open Offices: There Are Reasons Why They Don't Produce the Desired Interactions." Harvard Business Review 97, no. 6 (November–December 2019): 82–91.
  • 28 Jul 2008
  • Research & Ideas

Making the Decision to Franchise (or not)

system for local managers. "This research is really a starting point," says Campbell. "To our knowledge, no one has drawn this link between the complexity that is imposed by customers with divergent demand preferences and these broad... View Details
Keywords: by Julia Hanna; Retail
  • Program

Risk Management for Corporate Leaders—Virtual

innovative strategies by better identification and mitigation of the attendant risks. This program is eligible for the Certificate of Management Excellence. Learn More Key Benefits In this live online course, you will examine the latest View Details
  • 05 Jul 2006
  • Working Paper Summaries

A Survey-Based Procedure for Measuring Uncertainty or Heterogeneous Preferences in Markets

Keywords: by Pai-Ling Yin; Technology; Web Services
  • 2009
  • Other Unpublished Work

Clusters, Cluster Policy, and Swedish Competitiveness in the Global Economy

By: Christian H.M. Ketels
Proximity enables firms to take advantage of knowledge spill-overs and exploit supplier demand linkages with other entities engaged in related activities. Cluster strength thus seems to be one of the important determinants of prosperity differences across geographies.... View Details
Keywords: Economics; Growth and Development; Sweden
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Ketels, Christian H.M. "Clusters, Cluster Policy, and Swedish Competitiveness in the Global Economy."
  • 2009
  • Report

Clusters, Cluster Policy, and Swedish Competitiveness

By: Christian H.M. Ketels
Proximity enables firms to take advantage of knowledge spill-overs and exploit supplierdemand linkages with other entities engaged in related activities. Cluster strength thus seems to be one of the important determinants of prosperity differences across geographies.... View Details
Keywords: Policy; Knowledge Use and Leverage; Industry Clusters; Business and Government Relations; Competitive Strategy; Competitive Advantage; Sweden
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Ketels, Christian H.M. "Clusters, Cluster Policy, and Swedish Competitiveness." Expert Report to Sweden's Globalisation Council, Globalisation Council (Sweden), Stockholm, Sweden, 2009.
  • 22 Nov 2019
  • Blog Post

Avant Ski Makes Turns in Ski Media Objectivity

It seems like a former life: Investment banking at Goldman Sachs. Healthcare equity research at Citi. Boutique leadership consulting for aspiring CEOs. While Morristown, New Jersey, native Alli Widman (MBA 2009) cut her teeth in finance... View Details
  • 10 May 2004
  • Research & Ideas

Rethink the Value of Joint Ventures

For many multinational firms doing business in unfamiliar countries, it made sense to create joint ventures with local firms. After all, that local knowledge of customs, suppliers, and markets could save the newcomer months—maybe even years—of riding a painful learning... View Details
Keywords: by Cynthia Churchwell
  • 26 Nov 2013
  • First Look

First Look: November 26

whether the testimonial's efficacy increases when information is added about an affiliation the quoted individual shares with the recipient. Research Design and Methods: A total of 5,498 union members were... View Details
Keywords: Sean Silverthorne
  • Web

Browse All Articles, Research, & Case Studies - HBS Working Knowledge

pivotal role in digital marketing and offers strategies for optimizing marketing efforts across different consumer engagement levels. 21 Oct 2024 Research & Ideas What Happens in Vegas Could Shape the Metaverse by Scott Nover What could... View Details
  • 24 Feb 2014
  • Research & Ideas

Uncovering Racial Discrimination in the ‘Sharing Economy’

Is a host's physical appearance really the information Airbnb most wants to emphasize?" More generally, the researchers recommend that sharing-economy companies take website design seriously and to question... View Details
Keywords: by Carmen Nobel; Construction; Real Estate; Advertising
  • 01 Sep 2023
  • News

Bless this Stress

academic research: more specifically, the finding that, when used correctly, stress can actually be a force for good. In the show, Akinola puts Hemsworth through a series of intense trials, all designed to strike fear and trigger his... View Details
Keywords: Jen McFarland Flint; Business Schools & Computer & Management Training; Educational Services
  • July 2024
  • Article

Chatbots and Mental Health: Insights into the Safety of Generative AI

By: Julian De Freitas, Ahmet Kaan Uğuralp, Zeliha Uğuralp and Stefano Puntoni
Chatbots are now able to engage in sophisticated conversations with consumers. Due to the ‘black box’ nature of the algorithms, it is impossible to predict in advance how these conversations will unfold. Behavioral research provides little insight into potential safety... View Details
Keywords: Autonomy; Chatbots; New Technology; Brand Crises; Mental Health; Large Language Model; AI and Machine Learning; Behavior; Well-being; Technological Innovation; Ethics
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De Freitas, Julian, Ahmet Kaan Uğuralp, Zeliha Uğuralp, and Stefano Puntoni. "Chatbots and Mental Health: Insights into the Safety of Generative AI." Journal of Consumer Psychology 34, no. 3 (July 2024): 481–491.
  • Article

Is Saving Lives Your Task or God's?: Religiosity, Belief in God, and Moral Judgment

By: Netta Barak-Corren and Max Bazerman
Should a Catholic hospital abort a life-threatening pregnancy or let a pregnant woman die? Should a religious employer allow his employees access to contraceptives or break with healthcare legislation? People and organizations of faith often face moral decisions that... View Details
Keywords: Normative Conflict; Inaction; Indirectness; Deontology; Utilitarianism; Sunday Effect; Religion; Moral Sensibility; Decisions; Judgments
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Barak-Corren, Netta, and Max Bazerman. "Is Saving Lives Your Task or God's? Religiosity, Belief in God, and Moral Judgment." Judgment and Decision Making 12, no. 3 (May 2017): 280–296.
  • 25 Sep 2012
  • Working Paper Summaries

Colocation and Scientific Collaboration: Evidence from a Field Experiment

Keywords: by Kevin Boudreau, Ina Ganguli, Patrick Gaule, Eva Guinan & Karim Lakhani; Health
  • 14 Jun 2023
  • Research & Ideas

Four Steps to Building the Psychological Safety That High-Performing Teams Need

mission critical in today’s work environment,” Edmondson says. “You no longer have the option of leading through fear or managing through fear. In an uncertain, interdependent world, it doesn’t work—either as a motivator or as an enabler of high performance.” An... View Details
Keywords: by Kara Baskin
  • 06 Aug 2014
  • Research & Ideas

Climbing Down from the Ivory Tower

researchers design an experiment among themselves, only going to the field when they're ready to conduct the experiment on members of the community. In this case, though, the academics View Details
Keywords: by Carmen Nobel; Education; Health
  • Web

Apply - Doctoral

Apply Apply APPLICATION DEADLINE Applications for Fall 2026 will open in September! Apply Introduce Yourself Our PhD programs train students to produce innovative, rigorous, and relevant research and encourage students to become exemplary... View Details
  • 26 Mar 2024
  • Research & Ideas

How Humans Outshine AI in Adapting to Change

Julian De Freitas, an assistant professor at Harvard Business School, in the article “Self-Orienting in Human and Machine Learning,” recently published in the journal Nature Human Behaviour. “Our research shows that a key ingredient that... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • Research Summary

Knowledge flows and capability acquisition

By: Willy C. Shih
Technological advancements are a major source of improvement in competiveness, and a firm’s incentives to invest are diminished when the knowledge generated is involuntarily dispersed to competitors.  While intellectual property rights can moderate this flow to the... View Details
Keywords: Knowledge Aspects Of Strategy; Knowledge Management; Knowledge Spillovers; Knowledge Acquisition; Manufacturing Industry; Biotechnology Industry; Technology Industry; United States; China
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