Publications

09 Aug 2019
Blog Post

Making the Switch from CPG to a Self-Driving Car Startup through my Summer Internship

favorability of our brand within the San Francisco community. Originally my job was to develop a community partnerships strategy, but like a role at any growing startup, it quickly expanded to include a variety of mission-critical projects. Coming from an incumbent... View Details

Web

Technology & Operations Management - Faculty & Research

structures and rituals that will help teams assess their progress in building a psychologically safe environment. Keywords: Leadership ; Organizational Culture ; Employees ; Interpersonal Communication Citation Find at Harvard Register to... View Details

Web

Entrepreneurial Management - Faculty & Research

Broadcasting Company (BBC) in decline, the country’s Culture Minister must recommend a new funding model for the venerated public institution which will allow the broadcaster to succeed in an increasingly competitive media environment.... View Details

March 2008 (Revised December 2011)
Case

IBM Values and Corporate Citizenship

By: Rosabeth M. Kanter

IBM's transformation into a globally integrated enterprise (GIE) began with a conviction about what should never change. Since its founding in 1911, the company operated under a set of principles articulated by founder Thomas Watson and became known for a strong... View Details

Keywords: Values and Beliefs; Globalized Firms and Management; Technological Innovation; Leading Change; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Organizational Culture; Integration

September 2002 (Revised November 2002)
Case

Transformation at the IRS

By: Amy C. Edmondson, Frances X. Frei and Corey B. Hajim

Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change... View Details

Keywords: Service Delivery; Service Operations; Organizational Structure; Taxation; Organizational Culture; Transformation; Public Administration Industry; United States

12 Sep 2023
Book

Successful, But Still Feel Empty? A Happiness Scholar and Oprah Have Advice for You

career” allows you to change paths every now and then while applying the skills you have to a next step. Big idea 2: Beware work addiction Many successful people lean in to extra time at the office to mask emotional pain, the authors... View Details

Keywords: by Avery Forman

Web

Strategy - Faculty & Research

Leading Change ; Organizational Culture ; Organizational Structure ; Alignment ; Health Industry ; Germany ; United States Citation Educators Purchase Related Collis, David J., Benjamin C. Esty, and Haisley... View Details

10 Jan 2007
HBS Case

The Challenge of Managing National Security

reminds me of one of the most poignant lines in the 9/11 Commission report: "Good people can overcome bad structures. They should not have to." Q: It's been said that, post-9/11, the intelligence community's culture must View Details

Keywords: by Garry Emmons; Service

Program

Senior Executive Leadership Program—China

brand equity Measure, monitor, and communicate corporate performance while driving critical change Lead authentically and ethically at all levels and nurture a culture of accountability Build confidence in... View Details

March 1996 (Revised August 2000)
Case

Wildfire Communications, Inc. (A)

By: Jeffrey F. Rayport and Mary Connor

Founder and CEO Bill Warner is faced with critical decisions regarding the product lines, target markets, and technology platforms that his start-up, Wildfire Communications, Inc., will pursue. In addition to the question of strategic focus across these lines of... View Details

Keywords: Technology; Resource Allocation; Organizational Culture; Business Startups; Business Strategy; Communications Industry; Technology Industry

Web

Organizational Behavior - Faculty & Research

Organizational Behavior Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students 2016 Distinguished Scholar Award Organization Development & Change Division, Academy of Management By: Michael Tushman More... View Details

05 Sep 2023
Book

Thriving After Failing: How to Turn Your Setbacks Into Triumphs

responsibility, and offering to change or make amends, rather than making excuses or digging in your heels. Read another Working Knowledge story about Edmondson's book: Failing Well: How Your 'Intelligent Failure' Unlocks Your Full... View Details

Keywords: by Michael Blanding

August 2007
Case

Codelco Copper Mines

Codelco was a Chilean copper-mining company, widely considered to be one of the most professionally managed firms in South America in spite of the fact that it was 100% government-owned. A $10.5 billion company in 2005, Codelco faced the challenge of incorporating... View Details

Keywords: Mining; Geographic Location; Leading Change; Business Processes; Organizational Change and Adaptation; Information Technology; Mining Industry; Chile

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

team weren’t even on the ads team It was the culture that attracted . These five engineers . To the company in the first place. How would this story play out if Google had relied heavily on remote work at the time? Would Jeff Dean and his... View Details

Keywords: by James Heskett

28 Dec 2020
Interview

Psychological Safety and Fearless Organisations

By: Amy C. Edmondson and Vesna Lucca

In This Podcast:
• The ugly and beauty in transformational change
• Why don’t all companies create psychological safety
• Her passion to create a better workplace
• Buckminster Fuller
• The importance of system thinking
• The power... View Details

Keywords: Psychological Safety; Organizational Culture; Transformation