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Show Results For
- All HBS Web
(1,158)
- People (1)
- News (165)
- Research (896)
- Events (9)
- Multimedia (2)
- Faculty Publications (336)
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- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
service quality are more or less immune from the high-end challenger. These findings suggest that before mounting a counterattack on a competitor's incursion, it's important to understand your customer priorities and your business's place along the service View Details
Keywords: by Julia Hanna
- 06 May 2002
- Research & Ideas
A Toolkit for Customer Innovation
regulatory, and quality control expertise. On average, the client eventually accepts only 15% of all new flavors for full market evaluation, and only 5% to 10% make their way to the marketplace. Meanwhile, margins in the flavor industry... View Details
Keywords: by Stefan Thomke & Eric Von Hippel
- 11 Dec 2012
- First Look
First Look: Dec. 11
starts a premium vodka business, bringing in his cousin at an early stage, but with no initial discussion of the eventual split of equity or managerial control between the two. The article offers each man's case for his ownership stake in... View Details
Keywords: Sean Silverthorne
- 23 Jan 2007
- First Look
First Look: January 23, 2007
technology would provide the country with greater agricultural production, a major source of exports, without the need to convert additional areas of the Cerrado or Amazon to farmland. However, producers have been slow to adopt it due to the initial View Details
Keywords: Martha Lagace
- 16 Aug 2016
- First Look
August 16, 2016
an artifact of soundtrack alone because attitudes toward sharks did not differ among participants assigned to audio-only control treatments. This is the first study to demonstrate empirically that the connotative attributes of background... View Details
Keywords: Sean Silverthorne
- 25 Oct 2011
- First Look
First Look: October 25
cross-group network effects are neither necessary nor sufficient for an organization to be a MSP. Second, our definition emphasizes the difference between MSPs and alternative forms of intermediation such as "re-sellers," which take View Details
Keywords: Sean Silverthorne
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
forthcoming Journal of Financial and Quantitative Analysis Leverage and the Beta Anomaly By: Baker, Malcolm, Mathias F. Hoeyer, and Jeffrey Wurgler Abstract— The well-known weak empirical relationship between beta risk and the cost of... View Details
Keywords: Dina Gerdeman
- 19 May 2016
- Research Event
Crowdsourcing, Patent Trolls, and Other Research Insights Highlighted at Harvard Business School Symposium
While other companies settled the suits, FindTheBest decided to fight. A judge initially ruled in favor of FindTheBest, awarding the company $300,000 in damages. Lumen appealed, and a three-judge panel reduced the damage award to $100,000. In the end, it View Details
Keywords: by Dina Gerdeman & Carmen Nobel
- 23 Jun 2009
- First Look
First Look: June 23
percent. Consistent with theory, we show that entry led to a redistribution of surgeries from lower- to higher-quality surgeons. The value of the improved outcomes due to this redistribution was roughly equal to the additional fixed costs... View Details
Keywords: Martha Lagace
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
is fundamentally a crisis of power concentration. As my co-author Tiziana Casciaro and I explain in our new book Power, For All, power comes from controlling valued resources. Over the past four decades, neoliberal policies have shifted... View Details
Keywords: by HBS News
- 15 Aug 2017
- First Look
First Look at New Research and Ideas, August 15, 2017
Implications for Non-communicable Disease Control Strategies By: Balsari, S., P. Vemulapalli, M. Gofine, K. Oswal, R. Merchant, S. Saunik, G. Greenough, and T. Khanna Abstract—Cardiovascular disease is the leading cause of mortality from... View Details
Keywords: Sean Silverthorne
- 23 Apr 2020
- Research & Ideas
This Crisis Loan Program Preserved Jobs—and Made Money
negative” cost for the French government. The loan guarantee program likely prevented the loss of roughly 217,000 jobs over a seven-year period ending in 2015, at a gross cost to the government of about... View Details
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
unavoidable, research by HBS assistant professor Zeynep Ton suggests that retailers should make labor decisions thoughtfully. "Many retailers see labor more as a cost driver than a sales driver." Her advice: Consider the supply-chain foot... View Details
- 04 Jan 2012
- First Look
First Look: January 4
than smaller menus, as measured by the maximum Sharpe ratio achievable. We propose a model in which menu setters differ in their ability to pre-select the menu. We show that when the cost of increasing the menu size is sufficiently small,... View Details
Keywords: Carmen Nobel
- 08 Dec 2009
- First Look
First Look: Dec. 8
innovations by single user individuals or firms and open collaborative innovation projects. We analyze the design costs and architectures and communication costs associated with each model. We conclude that... View Details
Keywords: Martha Lagace
- 17 Feb 2009
- Research & Ideas
What’s Good about Quiet Rule-Breaking
material, as well as less-tangible benefits. What is the balancing act needed to sustain gray zones? A: Using the above example of paramedics, what is gained and lost? Obviously, some level of organizational control is lost because... View Details
Keywords: by Martha Lagace
- 05 Feb 2008
- First Look
First Look: February 5, 2008
relatively low concentration of ownership and control in large firms before 1910. Archival evidence such as company statutes and shareholder lists document that in many Brazilian corporations voting rights provisions, in particular,... View Details
Keywords: Martha Lagace
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
status quo—but his cure is a government-run system, I gather from hearsay. I agree with the diagnosis, but my cure is, yes, everybody should have health insurance, but they should control it for themselves. It should be run by the people,... View Details
- 03 Jan 2007
- First Look
First Look: January 3, 2007
its ability to make key business decisions? If the company were to build its own plant, the question was: Would the cost of starting from scratch be more than sufficiently compensated by the total control... View Details
Keywords: Sean Silverthorne
- 16 Apr 2019
- First Look
New Research and Ideas, April 16, 2019
including patients, physicians, employers, insurance companies, and the government need to recognize that value is best defined as “a given health outcome per dollar of cost expended.” In this article, we examine some of the challenges to... View Details
Keywords: Dina Gerdeman