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Show Results For
- All HBS Web
(1,547)
- News (202)
- Research (1,213)
- Events (4)
- Multimedia (3)
- Faculty Publications (601)
- 19 Sep 2023
- Blog Post
2023 Summer Internships in Business & Environment
the age of fossil fuels. Heavy industry accounts for more than 30% of global emissions that cannot be mitigated by today’s technology. A complete energy transition will require sustainable hydrogen to power heavy industry and beyond.... View Details
- 12 Nov 2012
- Research & Ideas
Pay Workers More So They Steal Less
Bigger paychecks for retail employees could generate significant payoffs for employers by reducing worker theft and raising the level of moral behavior in the workforce, a new study shows. Tatiana Sandino, an associate professor in View Details
- 09 Apr 2013
- First Look
First Look: April 9
compliance costs of traditional GAAP are the price of high-quality accounting standards. Balancing these powerful interests, Brennan must make a decision on the PCC; at stake is U.S. GAAP's ability to... View Details
Keywords: Sean Silverthorne
- 05 Apr 2004
- Research & Ideas
Six Ways to Build Trust in Negotiations
had handled the account to find out the concerns Impress had had before the conflict escalated. She arranged to offer Impress a few perks in a new contract as a show of good faith. She asked the president of another RLX client, who knew... View Details
Keywords: by Deepak Malhotra
- 19 Jul 2017
- Research & Ideas
Why Government 'Nudges' Motivate Good Citizen Behavior
cost of college. But Beshears and his colleagues found the most cost-effective way to increase college enrollment was just to make applying for financial aid easier. A 2012 study worked with tax preparer H&R Block to pre-fill the... View Details
Keywords: by Michael Blanding
- 04 Feb 2002
- Research & Ideas
How a Juicy Brand Came Back to Life
price most observers found generous. The debacle cost both the chairman and president of Quaker their jobs and hastened the end of Quaker's independent existence (it's now a unit of PepsiCo). But that's not the end of the story. In... View Details
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome metrics—for example, market share, View Details
Keywords: by Robert S. Kaplan
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
an entire unit of boundary spanners whose primary role was to interface with their clients and make their experience with JLL seamless. As JLL expanded its client base, the company realized the limitations of trying to connect its distinct service silos through such... View Details
- 29 Aug 2022
- Op-Ed
Income Inequality Is Rising. Are We Even Measuring It Correctly?
in different shapes and sizes, many retailers offer trousers that accommodate two different dimensions: waist and length sizes. After all, two people who may wear a size medium may actually require trousers that differ in how long and wide they are, and in selecting... View Details
- 21 May 2013
- First Look
First Look: May 21
https://www.hbs.edu/faculty/Pages/item.aspx?num=44800 Do Strict Capital Requirements Raise the Cost of Capital? Banking Regulation and the Low Risk Anomaly By: Baker, Malcolm, and Jeffrey Wurgler Abstract—Minimum capital requirements are a central... View Details
Keywords: Sean Silverthorne
- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
budget be driven from the revenue targets in the strategic plan. In The Execution Premium, we describe how a time-driven activity-based cost model provides the previously missing link between the revenue growth targets in a strategic plan... View Details
Keywords: by Martha Lagace
- Web
Research - Health Care
save the life of her seven-year-old daughter, Jenesis, who was diagnosed with a terminal illness called Pulmonary Arterial Hypertension (PAH). At... November 2024 Article The Health Costs of Cost Sharing By:... View Details
- 12 Aug 2014
- First Look
First Look: August 12
are not always made in a competitive Darwinian contest. Instead, a few investors make decisions that are impacted by incentive, agency, and coordination problems, often before a new idea even has a chance to compete in a market. We contend that View Details
Keywords: Sean Silverthorne
- 15 Jul 2011
- Working Paper Summaries
Poultry in Motion: A Study of International Trade Finance Practices
- 18 Nov 2014
- First Look
First Look: November 18
their diverse effects on various types of people. We find that personal selling has a stronger effect among partisan voters, while candidates' own advertising is better received by non-partisans. We also find that personal selling View Details
Keywords: Sean Silverthorne
- Web
Statistical & Data Services - Research Computing Services
individuals supporting or collaborating with them are provided at no cost for two to three hours per month . Consultations longer than two to three hours and project work for faculty are charged to faculty research budgets at a rate of... View Details
- Web
HBS - Financials | Supplemental Financial Information
residence costs for Executive Education program participants. With fiscal 2021 enrollment down due to the pandemic, the School's space and occupancy expenses for fiscal 2021 declined by $7 million, or 10 percent, from the prior year to... View Details
- 25 May 2011
- HBS Case
QuikTrip’s Investment in Retail Employees Pays Off
leave vacant positions unfilled for immediate, measurable savings. That's the retail way. Moreover, the costs of understaffing aren't easily quantifiable; who can say how many customers are lost to long lines or stock-outs? “You can... View Details
- December 2001 (Revised February 2008)
- Case
Borealis
By: Robert S. Kaplan and Bjorn N. Jorgensen
When Borealis, a European producer of plastics, used a traditional, time-consuming budgeting process, the budget was quickly out of date in a competitive environment characterized by continually changing input and output prices and dynamic market conditions. This case... View Details
Keywords: Activity Based Costing and Management; Budgets and Budgeting; Forecasting and Prediction; Investment; Governance Controls; Balanced Scorecard; Management Systems; Manufacturing Industry; Europe
Kaplan, Robert S., and Bjorn N. Jorgensen. "Borealis." Harvard Business School Case 102-048, December 2001. (Revised February 2008.)
- August 2020 (Revised February 2021)
- Case
Luckin Coffee (A): Caffeine-fueled Growth?
By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the founding of Chinese coffee chain Luckin Coffee in 2017 and its path to surpassing Starbucks as the largest coffee chain in China (by number of stores) in 2019. Unlike Starbucks stores, which were designed to be welcoming “third places” for... View Details
Keywords: Business Model; Business Earnings; Cost; Cost Management; Financial Statements; Financial Condition; Financial Management; Stocks; Profit; Revenue; Price; Food; Business History; Employment; Brands and Branding; Product Positioning; Marketing Strategy; Business Strategy; Expansion; Competitive Strategy; Food and Beverage Industry; Technology Industry; Asia; China
Casadesus-Masanell, Ramon, and Karen Elterman. "Luckin Coffee (A): Caffeine-fueled Growth?" Harvard Business School Case 721-370, August 2020. (Revised February 2021.)