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  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

an entire unit of boundary spanners whose primary role was to interface with their clients and make their experience with JLL seamless. As JLL expanded its client base, the company realized the limitations of trying to connect its distinct service silos through such... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 15 Jul 2011
  • Working Paper Summaries

Poultry in Motion: A Study of International Trade Finance Practices

Keywords: by Pol Antras & C. Fritz Foley; Agriculture & Agribusiness
  • 21 May 2013
  • First Look

First Look: May 21

https://www.hbs.edu/faculty/Pages/item.aspx?num=44800 Do Strict Capital Requirements Raise the Cost of Capital? Banking Regulation and the Low Risk Anomaly By: Baker, Malcolm, and Jeffrey Wurgler Abstract—Minimum capital requirements are a central... View Details
Keywords: Sean Silverthorne
  • 29 Aug 2022
  • Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

in different shapes and sizes, many retailers offer trousers that accommodate two different dimensions: waist and length sizes. After all, two people who may wear a size medium may actually require trousers that differ in how long and wide they are, and in selecting... View Details
Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser
  • 11 Aug 2008
  • Research & Ideas

Strategy Execution and the Balanced Scorecard

budget be driven from the revenue targets in the strategic plan. In The Execution Premium, we describe how a time-driven activity-based cost model provides the previously missing link between the revenue growth targets in a strategic plan... View Details
Keywords: by Martha Lagace
  • 19 Jul 2017
  • Research & Ideas

Why Government 'Nudges' Motivate Good Citizen Behavior

cost of college. But Beshears and his colleagues found the most cost-effective way to increase college enrollment was just to make applying for financial aid easier. A 2012 study worked with tax preparer H&R Block to pre-fill the... View Details
Keywords: by Michael Blanding
  • 07 Aug 2012
  • First Look

First Look: August 7

and Michael Goold Publication:Journal of International Management 18, no. 3 (September 2012) Abstract Based on a six-country survey of nearly 250 multinationals (MNCs), this paper is the first empirical analysis to describe the size and composition of MNC headquarters... View Details
Keywords: Sean Silverthorne
  • 04 Dec 2018
  • First Look

New Research and Ideas, December 4, 2018

to shareholders $7 trillion via buybacks and dividends, over 96% of their aggregate net income, prompting claims that "short-termism" is impairing firms' ability to invest and innovate. We show that, when taking into account both direct... View Details
Keywords: Dina Gerdeman
  • 09 Apr 2013
  • First Look

First Look: April 9

compliance costs of traditional GAAP are the price of high-quality accounting standards. Balancing these powerful interests, Brennan must make a decision on the PCC; at stake is U.S. GAAP's ability to... View Details
Keywords: Sean Silverthorne
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

communication Planning and decision-support services The same issue arises with the finance organization. For standard transactional applications, such as accounts receivable, accounts payable, payroll... View Details
Keywords: by Robert S. Kaplan; Service
  • Web

HBS - Financials | Supplemental Financial Information

residence costs for Executive Education program participants. With fiscal 2021 enrollment down due to the pandemic, the School's space and occupancy expenses for fiscal 2021 declined by $7 million, or 10 percent, from the prior year to... View Details
  • December 2001 (Revised February 2008)
  • Case

Borealis

By: Robert S. Kaplan and Bjorn N. Jorgensen
When Borealis, a European producer of plastics, used a traditional, time-consuming budgeting process, the budget was quickly out of date in a competitive environment characterized by continually changing input and output prices and dynamic market conditions. This case... View Details
Keywords: Activity Based Costing and Management; Budgets and Budgeting; Forecasting and Prediction; Investment; Governance Controls; Balanced Scorecard; Management Systems; Manufacturing Industry; Europe
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  • 08 Jul 2019
  • Research & Ideas

Are Paywalls Saving Newspapers?

used firm size as a proxy for reputation and utilized uniqueness and political slant indices to account for other company characteristics. The study did not take into account View Details
Keywords: by Kristen Senz; Journalism & News; Media & Broadcasting
  • August 2020 (Revised February 2021)
  • Case

Luckin Coffee (A): Caffeine-fueled Growth?

By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the founding of Chinese coffee chain Luckin Coffee in 2017 and its path to surpassing Starbucks as the largest coffee chain in China (by number of stores) in 2019. Unlike Starbucks stores, which were designed to be welcoming “third places” for... View Details
Keywords: Business Model; Business Earnings; Cost; Cost Management; Financial Statements; Financial Condition; Financial Management; Stocks; Profit; Revenue; Price; Food; Business History; Employment; Brands and Branding; Product Positioning; Marketing Strategy; Business Strategy; Expansion; Competitive Strategy; Food and Beverage Industry; Technology Industry; Asia; China
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  • 01 Dec 2019
  • News

Remix

soon the storm of allegations would draw undeniably close. In November, the award-winning screenwriter Jenny Lumet published a first-person account in the Hollywood Reporter of being violated in 1991 by Russell Simmons, the king of... View Details
Keywords: Jen McFarland Flint; photographed by Chris Sorensen; #MeToo; DefJam; Arts, Entertainment
  • 12 Aug 2014
  • First Look

First Look: August 12

are not always made in a competitive Darwinian contest. Instead, a few investors make decisions that are impacted by incentive, agency, and coordination problems, often before a new idea even has a chance to compete in a market. We contend that View Details
Keywords: Sean Silverthorne
  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome metrics—for example, market share, View Details
Keywords: by Robert S. Kaplan
  • Web

Business Economics Online Course | HBS Online

pricing strategies Benchmark costs compared to competitors through relative cost analysis Apply conjoint analysis to understand what features customers value most Understand the power of network effects to... View Details
  • 23 Aug 2016
  • First Look

August 23, 2016

companies has become available in the past 10 years. Myth Number 5: ESG adds value almost entirely by limiting risks. Reality: Along with lower risk and a lower cost of capital, companies with high ESG scores have also experienced... View Details
Keywords: Sean Silverthorne
  • Web

Global Opportunity Fellowship GO: AFRICA - Alumni

Describe why your product/service is unique/superior (Ex. We will have a competitive advantage because of our [speed to market, established brand name, low cost producer status). Define any new companies you anticipate may enter this... View Details