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Show Results For
- All HBS Web
(1,456)
- People (2)
- News (194)
- Research (1,082)
- Events (9)
- Multimedia (5)
- Faculty Publications (554)
- 2003
- Book
When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies
By: Leslie Perlow
“Saying yes when you really mean no” is a problem that haunts organizations from start-ups to multi-nationals. It exists across industries, levels, and functions. And it’s exacerbated by a down economy, when the fear of losing one’s job is on everybody’s mind and the... View Details
Perlow, Leslie. When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies. New York: Crown Business, 2003.
- 2012
- Article
Conflict Policy and Advertising Agency-Client Relations: The Problem of Competing Clients Sharing a Common Agency
By: Alvin J. Silk
What restrictions should be placed on advertising agencies with respect to serving accounts or clients that are competitors of one another in order to avoid conflicts of interest? In recent decades, the advertising and marketing services industry has undergone a number... View Details
Keywords: Advertising Agency; Competitors; Marketing Services Industry; Structural Changes; Agency-client Relationships; Hybrid Conflict Policies; Safeguards; Advertising; Advertising Industry; Europe; Latin America; North and Central America
Silk, Alvin J. "Conflict Policy and Advertising Agency-Client Relations: The Problem of Competing Clients Sharing a Common Agency." Foundations and Trends® in Marketing 6, no. 2 (2012): 63–149.
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
productivity and growth. And as the Harvard economist Benjamin Friedman has shown, growth has moral consequences in terms of a society’s tolerance for diversity, social mobility, correcting inequalities, and... View Details
Keywords: by Kristen Senz
- 31 Mar 2023
- Research & Ideas
Can a ‘Basic Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation?
public conversation to answer a critical question, the researchers write: “How much health care is a right?” It is quite different than simply stating that health care is a right, for that statement is a recipe View Details
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
individuals. In response to the recent scandals, politicians and government officials have stepped in to pass new laws and create new regulations, while prominent persons on Wall Street and elsewhere in the business community have issued their own calls View Details
- 01 Feb 2013
- Working Paper Summaries
Dollar Funding and the Lending Behavior of Global Banks
- 27 Jun 2005
- Research & Ideas
Asian and American Leadership Styles: How Are They Unique?
action for executives and boards in America than in Asia. But more common in America are firms that are run by professional managers who are replaced by other professional managers, either as a consequence... View Details
Keywords: by D. Quinn Mills
- 01 Dec 2023
- News
In My Humble Opinion: Plugged In
In a career spent investing in innovative startups at Intel, leading National Grid’s innovation and investment operations, and founding a nonpro t dedicated to advancing women and minorities to positions of top corporate leadership, Lisa Lambert (MBA 1997) always has... View Details
Keywords: Deborah Blagg
- 25 Jan 2021
- Book
In a Nutshell, Why American Capitalism Succeeded
How did the United States become the world’s center of business growth following its founding in 1776? Surely a number of nations had powerful natural resources, stable financial and legal institutions, and dynamic entrepreneurs over that same span. Why was American... View Details
- 05 Dec 2013
- Working Paper Summaries
Heterogeneous Technology Diffusion and Ricardian Trade Patterns
Keywords: by William R. Kerr
- Web
Entrepreneurship - Faculty & Research
describes its co-founders' motivations and their strategy for disrupting an industry in the midst of dramatic structural change; and asks whether a16z's success to date has been due to its novel organization structure. a16z's 22... View Details
- Web
Human Behavior & Decision-Making - Faculty & Research
By: Chiara Farronato , Audrey Fradkin and Tesary Lin 2025 | Working Paper | Faculty Research We study the welfare consequences of choice architecture for online privacy using a field experiment that... View Details
- Research Summary
Overview
I have spent my career studying novel talent management practices and their effect on collaboration and performance. My core research focuses on two interrelated organizational trends that have become salient in the 21st century: workplace transparency (who gets to... View Details
Keywords: Privacy; Transparency; Productivity; Field Experiments; Communication; Design; Human Resources; Leadership; Management; Organizational Design; Organizational Structure; Performance; Groups and Teams; Networks; Behavior; Social and Collaborative Networks; Satisfaction; North America; Europe; Asia; China; Japan; Latin America
- Research Summary
Overview
By: Ayelet Israeli
Professor Israeli utilizes econometric methods and field experiments to study data driven decision making in marketing context. Her research focuses on data-driven marketing, with an emphasis on how businesses can leverage their own data, customer data, and market data... View Details
- 12 Apr 2022
- Research & Ideas
Swiping Right: How Data Helped This Online Dating Site Make More Matches
consequences disproportionately felt by one group of users. McFowland urges developers to be mindful when rolling out features with interpersonal ramifications. “Platforms have tremendous power when to change behavior and to help lead to... View Details
Keywords: by Kara Baskin
- 12 Oct 2022
- Research & Ideas
When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb
consequence of the “scapegoating” that can happen whenever a crisis gets blamed on a particular group. The most troubling aspect of the phenomenon, Luca says, is that the discrimination could have to some extent been avoided if the... View Details
- Web
Business & Environment - Faculty & Research
consequences of a range of alternative policies. 2015 Book Leading Sustainable Change: An Organizational Perspective By: Rebecca Henderson , Ranjay Gulati and Michael Tushman The business case for acting... View Details
- Research Summary
Political Economy and Effects of Gun Policy
In two projects with Mike Luca and Deepak Malhotra, I examine the causes and consequences of gun policy.
The Impact of Mass Shootings on Gun Policy
There have been dozens of high-profile mass shootings in... View Details
- 08 Feb 2010
- HBS Case
Looking Behind Google’s Stand in China
downside consequences are more certain. Google has some 700 employees in China, the best of whom are already finding alternative employment. So de facto, Google is going to be a much smaller entity in China. It seems unlikely to me that... View Details
- 2020
- Working Paper
Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach
By: Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry
Padilla, Nicolas, and Eva Ascarza. "Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach." Harvard Business School Working Paper, No. 19-091, February 2019. (Revised May 2020. Accepted at the Journal of Marketing Research.)