Client Management - Publications - Faculty & Research

01 Oct 1997
News

Meeting the Challenges of Third-World Development

Nations Operation in Somalia and was stationed in Mogadishu. A year after graduation, she accepted a six-month position as director of enterprise development in Tanzania with an international nongovernmental organization called TechnoServe. At TechnoServe, Lu worked... View Details

19 Jun 2018
News

Pittsburgh Alumni Annual Meeting Features PPG’s McGarry

the social ROI of their services. “We’re helping one of our new clients to quantify the benefit it produces for its stakeholders, which will help in both management and marketing,” Chussil says, noting that... View Details

Keywords: Margie Kelley

11 Mar 2008
First Look

First Look: March 11, 2008

a program (PACT) in Boston to bring care to AIDS and TB patients who were not well served by existing care delivery systems. Describes PIH's programs in the developing world and the way in which lessons learned in these countries informed the design and View Details

Keywords: Martha Lagace

23 Feb 2010
First Look

First Look: Feb. 23

he has substantial internal management responsibilities as well. The case raises questions about whether he will be able to retain these internal management responsibilities when he takes over a much larger... View Details

Keywords: Martha Lagace

01 Oct 2002
News

View from the Top

a culture in business that does not tolerate “nodders” and “yes men,” neither in management nor in the boardroom. We need a culture that is willing, when necessary, to ask awkward and embarrassing questions and that insists on believable... View Details

01 Oct 2008
Research & Ideas

How Much Time Should CEOs Devote to Customers?

product managers spent on average only three percent of their time in contact with end consumers. Terry Leahy, CEO of Tesco, the UK supermarket chain, spends two days a week in stores interacting with employees and customers. But how far... View Details

Keywords: by John Quelch

29 Sep 2015
First Look

September 29, 2015

as early as possible during EHR optimization. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49754 2015 Journal of Product & Brand Management The Nobel Prize: The Identity of a Corporate Heritage Brand By: Urde,... View Details

Keywords: Sean Silverthorne

02 Jul 2019
Blog Post

Summer Listening - HBS Podcasts to Take to the Beach

Cusp of Disruption - Six Years LaterThrough the lens of Jobs To Be Done, MBA graduates Jasmyn Beausejour and Nicolas Kernick consider the scale and complexity of the types of jobs for which clients hire the Big 3 consulting firms –... View Details

Web

2018 Symposium - Race, Gender & Equity

2008). He is a past editor of the Academy of Management Review and co-founding editor of the Academy of Management Annals. Art now co-edits Research in Organizational Behavior. He is a Fellow of the Academy... View Details

09 Jan 2020
News

Your Whole Self

Subscribe on iTunes Subscribe on SoundCloud More Skydeck episodes Dan Morrell: Amy Jen Su (MBA 1997) is managing director at executive coaching firm Paravis Partners, and she’s been hearing some consistent themes in the trenches these... View Details

02 Jun 2003
Research & Ideas

Why Have Marketers Ignored America’s Man-of-Action Hero?

American and British history. These brands build culture share primarily through advertising, so we analyze how the client and agency worked together to develop these successful campaigns. We interviewed View Details

Keywords: by Manda Salls

29 Apr 2002
Research & Ideas

Star Power! How to Win in Professional Services

select whomever she wants to assume leadership responsibilities as an office head, say, or a practice area leader. It's part of the CEO's job. Getting her colleague to accept the position is a different matter, however. An outstanding attorney doesn't want to sacrifice... View Details

Keywords: by Jay W. Lorsch & Thomas J. Tierney

08 Apr 2021
News

Real Talk

us to reduce negative attitudes of the identity group(s) to which the individual belongs.” But sharing is one thing. Couple that with true vulnerability and you’re on to something important, say Harmeling and Henderson. Harmeling points to a large tech View Details

Profile

Deborah A. Farrington

of 30, Farrington was asked to help create and run a division of Merrill Lynch international, thus gaining valuable management experience. She was deeply involved in strategic planning and human resources and learned the importance of... View Details

02 May 2000
Research & Ideas

Leading Professional Service Firms

The HBS Executive Education course Leading Professional Service Firms (LPSF) is an intensive, one-week program that focuses on management issues unique to these firms. It provides a forum for participants from around the world to apply... View Details

Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting

01 Dec 2011
News

Making the Case for Leadership

plant in Williamsport, Pennsylvania, to introduce a new pilot project designed to enhance the motivation and performance of a group of 200 employees. A rare female manager at Frito-Lay, Johnson finds that her youth, inexperience, and... View Details

Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; National Security and International Affairs; Government; Health, Social Assistance; Data Processing, Hosting, and Related Services; Information; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Food Manufacturing; Manufacturing; Nonmetallic Mineral Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services

15 Jun 2021
News

In My Humble Opinion: Building Blocks

five-year stint in Boston as partner and senior managing director at AEW Capital Management. In 1999, Lewis moved to London to launch AEW Europe, a real estate investment business that grew to 18 billion in assets under View Details

Keywords: Julia Hanna; diversity; leadership; real estate; Real Estate

08 May 2019
Blog Post

Top-Notch Talent Begets Top-Notch Talent

deliver to their investors. That’s where our clients see a differentiated product.” Identifying New Verticals As Prokanga continues to grow, their team is constantly identifying new markets that are underserved from a recruiting... View Details

11 Nov 2014
First Look

First Look: November 11

and the recent allegations against the Firm's former Managing Director, Rajat Gupta. Three months earlier Senior Partner, Anil Kumar, plead guilty to providing confidential information about McKinsey clients... View Details