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  • October 2014 (Revised January 2016)
  • Case

IDEO: Human-Centered Service Design

By: Ryan W. Buell and Andrew Otazo
The case describes IDEO, one of the world's leading design firms, and its human-centered innovation culture and processes. It is an example of what managers can do to make their own organizations more innovative. In reaction to a rapidly changing competitive landscape,... View Details
Keywords: Design Thinking; Innovation; Service Management; Service; Design; Service Delivery; Innovation and Management; Entertainment and Recreation Industry; Peru
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    Matter Over Mind, by David Brooks

    I had a fantastic visit to the Harvard Decision Sciences Lab...and I got to meet several of the researchers there.

    I got to hear Amy Cuddy of the Harvard Business School, describe her research. I... View Details

    • Article

    Institutional Portfolio Flows and International Investments

    By: K. A. Froot and T. Ramadorai
    Keywords: Loss Aversion; International Investment; Portfolio Investment; Asset Allocation; Decision Choices and Conditions; Currency; Investment; Risk Management; Behavioral Finance; Asset Pricing
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    • 09 Apr 2021
    • News

    Negotiation, Diplomacy, Leadership, and Conflict Resolution

    • 05 Mar 2019
    • Working Paper Summaries

    The Impacts of Increasing Search Frictions on Online Shopping Behavior: Evidence from a Field Experiment

    Keywords: by Donald Ngwe, Kris J. Ferreira, and Thales Teixeira; Retail; Apparel & Accessories; Consumer Products
    • 29 May 2018
    • First Look

    New Research and Ideas, May 29, 2018

    312-032 Note on Bundled Payment in Health Care The note explains how bundled health care payment differs from fee-for-service payment, provides examples of the difference between the two, describes early innovators in bundling and their... View Details
    Keywords: Dina Gerdeman
    • 01 Aug 2001
    • News

    Class Day and Commencement 2001

    field. If you try to make more out of it than something very human and informal, you'll get all caught up in your tail. "The job of any leader is to build self-confidence in the people around him," Welch... View Details
    Keywords: Marcel Acosta; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
    • 15 Nov 2011
    • News

    750 World Wonders and counting

    describes a weekend jaunt to Ethiopia: Leave the office Friday at 5, take the subway to Heathrow, hop a 9 p.m. flight to Addis Ababa, land at 6:30 a.m. (“One hour time difference, no jet lag,” he comments.) Shoot Saturday and Sunday,... View Details
    Keywords: photography; Museums, Historical Sites, and Similar Institutions; Museums, Historical Sites, and Similar Institutions
    • July 1993 (Revised September 1994)
    • Case

    Goodyear: The Aquatred Launch

    By: John A. Quelch
    After many years of R&D, Goodyear has developed the Aquatred, an innovative new tire. However, the tire industry has matured and evolved, raising questions concerning the Aquatred's ability to gain support from Goodyear's independent tire dealers. Students must use... View Details
    Keywords: Change Management; Consumer Behavior; Distribution Channels; Brands and Branding; Innovation and Invention; Auto Industry; Rubber Industry; United States
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    • 06 Jan 2017
    • News

    Mental Illness and the Workplace

    combination of approaches that enables me to stay well. And I also, use something called dialectical behavioral therapy, which helps greatly in managing stresses, which can be the triggers of that psychosis... View Details
    • November 2021
    • Case

    Tommy Hilfiger Adaptive: Fashion for All

    By: Elizabeth A. Keenan, Sandra J. Sucher and Shalene Gupta
    In Fall 2017, Tommy Hilfiger launched Tommy Hilfiger Adaptive, a line of adaptive and inclusive fashion apparel intended to make dressing easier. Now, Tommy Hilfiger is planning to launch Tommy Hilfiger Adaptive internationally in early 2020. The prospect of making... View Details
    Keywords: Marketing And Society; Brands; Fashion; Inclusion; Consumer; Corporate Social Responsibility; Retail; Apparel; Disability; Accessibility; Marketing; Brands and Branding; Marketing Communications; Product Marketing; Social Marketing; Product Launch; Product Positioning; Marketing Strategy; Social Enterprise; Society; Corporate Social Responsibility and Impact; Social Issues; Consumer Behavior; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; United States; North America
    Related
    • Research Summary

    Supply Chain Inventory Planning

    My work studies management decision-making in demand and supply planning contexts with a focus on forecasting and inventory planning decisions.  I examine these decision-making processes from both a supply chain (i.e. across firm) and an... View Details

    • 10 Jan 2005
    • Research & Ideas

    Motivation and the Cross-Sector Alliance

    Austin, explores the motivations behind such partnering.What motivates organizations to collaborate? It is important to understand the motivating forces behind the decisions of businesses and Civil Society... View Details
    Keywords: by James Austin, Ezequiel Reficco & SEKN research team
    • 07 Dec 2011
    • Research & Ideas

    Are Creative People More Dishonest?

    fictional Wall Street villain Gordon Gekko, and real-life Wall Street villain Bernie Madoff, to name a few. Not only were these classic bad guys unquestionably unethical, but all were inarguably creative in carrying out their bad View Details
    Keywords: by Carmen Nobel; Advertising
    • 1982
    • Article

    When Self-Descriptions Contradict Behavior: Actions do Speak Louder than Words

    By: T. M. Amabile and L. Kabat
    Subjects viewed two videotapes, one depicting a stimulus person's self-description and the other depicting that person's behavior in a conversation, according to a four-way factorial design personality descriptor used in the self-description ("introvert" or... View Details
    Keywords: Behavior; Perception; Cognition and Thinking; Judgments
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      Flying Without a Net: Turn Fear of Change into Fuel for Success

      Confronted by omnipresent threats of job loss and change, even the brightest among us are anxious. In response, we're hunkering down, blocking ourselves from new challenges. This response hurts us and our organizations, but we fear making ourselves even more vulnerable... View Details
      • Research Summary

      Overview

      By: Natalia Rigol
      My research focuses primarily on how to design, target, and deliver financial products to the poor, and, in particular, how financial inclusion can improve the socio-economic position of women. My projects have analyzed how the design and delivery of microfinance... View Details
      • Article

      Sadness, Identity, and Plastic in Over-shopping: The Interplay of Materialism, Poor Credit Management, and Emotional Buying Motives in Predicting Compulsive Buying

      By: Grant Edward Donnelly, Masha Ksendzova and Ryan Howell
      A comprehensive study is currently lacking to explain why material values strongly influence compulsive buying. The goal of the current study is to test if money management, buying motivations for improving mood and identity, and self-transformation expectations... View Details
      Keywords: Credit Cards; Consumer Behavior; Identity; Emotions
      Related
      • 25 Jun 2020
      • News

      How to Start a New Job Remotely, According to Experts

      • 30 Mar 2009
      • Research & Ideas

      Professional Networks in China and America

      competent and reliable. It is a judgment that one makes from information about the other's behavior in specific situations. In contrast, affect-based trust refers to trust from... View Details
      Keywords: by Sean Silverthorne