Publications

21 Apr 2009
First Look

First Look: April 21, 2009

right response to the land acquisition problems of private firms? Was the SEZ strategy the right one for India's economic growth? Purchase this case:... View Details

Keywords: Martha Lagace

11 Feb 2014
First Look

First Look: February 11

productivity of EHR use and delegation. We then explored the interaction between these 2 strategies and the role of practice size. Results: Greater EHR use and greater delegation were independently associated with higher levels of... View Details

Keywords: Sean Silverthorne

23 May 2012
Research & Ideas

Five Ways to Make Your Company More Innovative

crowdsourcing comes in-defining a challenge and offering an incentive, whether in status or money, can get people to self-select as resources to you. You may even want to hire some of them. So this strategy can play into talent View Details

Keywords: by Garry Emmons, Julia Hanna & Roger Thompson

July 2021
Case

Bessemer Venture Partners: Century Fund

By: Jo Tango and Alys Ferragamo

In July of 2021, Bessemer Venture Partners (BVP) contemplated the future of its growth investing practice, known as “Century.” While still relatively new as a focused initiative, BVP’s growth investing already had significant momentum. The fund’s investment pace had... View Details

Keywords: Leveraged Buyouts; Financial Institutions; Growth and Development Strategy; Investment Banking; Competitive Strategy; Public Sector; Venture Capital; Private Equity; Acquisition

17 Aug 2010
First Look

First Look: August 17

of America Acquires Merrill Lynch (A) Robert C. Pozen, Charles E. BeresfordHarvard Business School Case 310-092 On December 22, 2008, Bank of America (BofA) chairman and CEO Ken Lewis convened a special board of directors meeting to review his company's pending View Details

Keywords: Martha Lagace

15 Dec 2003
Research & Ideas

The New Global Business Manager

should be involved. You must have at the table the global business managers who can represent the need for an integrated worldwide strategy and more efficient standardized products. They can then argue with country managers who say,... View Details

Keywords: by Cynthia Churchwell

May 2010 (Revised May 2011)
Case

Kent Thiry: "Mayor" of DaVita

By: William W. George and Natalie Kindred

Kent Thiry, CEO of dialysis provider DaVita, is considering how to integrate employees from recently acquired Gambro Healthcare without damaging DaVita's robust, unconventional internal culture. When Thiry joined DaVita in 1999, breaking an important promise to his... View Details

Keywords: Mergers and Acquisitions; Experience and Expertise; Employee Relationship Management; Leadership Style; Organizational Change and Adaptation; Organizational Culture; Personal Development and Career; Integration; Health Industry

21 Feb 2017
First Look

First Look at New Research: February 21

strategies and their importance for globalization have been scarce. In The Language of Global Success, Tsedal Neeley provides an in-depth look at a single organization—the high-tech giant Rakuten—in the five years following its English... View Details

Keywords: Carmen Nobel

Web

Harvard Business School

profitable strategy investing in communications companies targeting urban neighborhoods. The corporation's long-term investment in Radio One, a Black company that was the fastest-growing radio broadcasting company in 2000, paid tremendous... View Details

April 2011 (Revised May 2011)
Case

EMC2: Delivering Customer Centricity

By: Thomas Steenburgh and Jill Avery

This case introduces the concept of customer centricity and traces its development at EMC, the world's leading data storage hardware and information management software company. EMC's customers had historically relied on EMC salespeople to guide them through the... View Details

Keywords: Business Model; Interpersonal Communication; Customer Relationship Management; Knowledge Acquisition; Marketing Strategy; Organizational Change and Adaptation; Salesforce Management; Social and Collaborative Networks; Internet; Information Technology Industry

01 Dec 2022
News

Singing to the Corn

layoffs. Even so, I remember someone pointing at me in a bar, and we hustled out of there. It certainly left a taste in my mouth of the power of strategy and thought, but I felt really bad about it.” The tension between straight-ahead... View Details

Keywords: Julia Hanna; photographed by Vance Jacobs; Agriculture

15 Aug 2017
First Look

First Look at New Research and Ideas, August 15, 2017

Implications for Non-communicable Disease Control Strategies By: Balsari, S., P. Vemulapalli, M. Gofine, K. Oswal, R. Merchant, S. Saunik, G. Greenough, and T. Khanna Abstract—Cardiovascular disease is the leading cause of mortality from... View Details

Keywords: Sean Silverthorne

November 2018 (Revised May 2019)
Case

California Closets: Organizing the Customer Experience

By: Boris Groysberg and Annelena Lobb

California Closets had used robust net promoter score (NPS) data, surveyed across its locations, to create a more consistent and satisfying customer experience. CEO Bill Barton wanted to further optimize the customer experience around best practices. He also wanted to... View Details

Keywords: Net Promoter Score; Customer Relationship Management; Customer Satisfaction; Customers; Acquisition; Demographics; Strategy

January 2011 (Revised August 2013)
Case

An Intern's Dilemma

By: Sandra J. Sucher and Matthew Preble

An HBS student is asked to misrepresent himself during the course of his summer internship by his employer in order to obtain data from industry competitors. View Details

Keywords: Leadership & Corporate Accountability; Conflict; Leadership; Conflict Management; Competition; Ethics; Knowledge Acquisition; Organizational Culture; Employees; Power and Influence

July 2021 (Revised January 2024)
Case

Fynd

By: Ranjay Gulati, Kairavi Dey and Rachna Tahilyani

Fynd is a fast-growing venture that in 7 years since its founding has become India's largest omnichannel retail company with real-time access to over 9,000 stores' offline inventory. It started as a B2B business supporting retailers who didn’t have an online business,... View Details

Keywords: Entrepreneurship; Business Startups; Business Model; Acquisition; Decision Making; Cost vs Benefits; Growth and Development Strategy; Web Services Industry; Technology Industry; Communications Industry; India; Mumbai