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  • All HBS Web  (13,423)
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  • 26 Jul 2022
  • Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

There’s a saying in hospitality: The customer is always right. In fact, customers might be more influential than ever, according to a study of online restaurant reviews. Yelp, the website where consumers share their service experiences, often amplifies pest View Details
Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail
  • February 2023
  • Case

Enstitute

By: Lindsay N. Hyde, Thomas R. Eisenmann, Kumba Sennaar and Sarah Mehta
Shaila Ittycheria (MBA ’10) founded the nonprofit organization Enstitute, in 2012 in New York City. Determined to challenge the status quo within higher education, Shaila and her cofounder sought to expand opportunities for talented young people by placing them in... View Details
Keywords: Social Entrepreneurship; Operations; Business Startups; Business Growth and Maturation; Education Industry; Employment Industry; United States
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Hyde, Lindsay N., Thomas R. Eisenmann, Kumba Sennaar, and Sarah Mehta. "Enstitute." Harvard Business School Case 823-008, February 2023.
  • Profile

Brice Fodouop

their experiences: what challenges did they face? How can I overcome them?” Brice will intern with the Boston Consulting Group in Atlanta where he hopes to gain more exposure to the food and beverage... View Details

    Competing in the Age of AI

    Marco Iansiti and Karim R. Lakhani show how reinventing the firm around data, analytics, and AI removes traditional constraints on scale, scope, and learning that have restricted business growth for hundreds of years. From... View Details

    • 01 Mar 2023
    • What Do You Think?

    How Much Does 'Deep Purpose' Matter to the Bottom Line?

    employees. Nikos Mourkogiannis cited four types of purpose that provide “sources of energy” for an organization: Heroism: The desire to change the world and society. Discovery: The challenge of adventure... View Details
    Keywords: by James Heskett
    • 2025
    • Book

    Negotiation: The Game Has Changed

    By: Max Bazerman
    The world has changed dramatically in just the past few years—and so has the game of negotiation. COVID-19, Zoom, political polarization, the online economy, increasing economic globalization, and greater workplace diversity—all have transformed the who, what, where,... View Details
    Keywords: Negotiation; Change
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    Bazerman, Max. Negotiation: The Game Has Changed. Princeton University Press, 2025.
    • Web

    Companies - Entrepreneurship

    Founders & Investors Discover Rock alumni and students who are turning opportunity into reality. Contact us if you would like to be included here . Entrepreneurs Investors Companies Load More Initiatives focus on societal View Details
    • 2022
    • Chapter

    A Compass for Decision Making

    By: Lynn S. Paine
    Book Abstract: The second edition of Responsible Leadership offers orienting knowledge on how to lead in a world of contested values—a world where leadership work extends beyond leaders and direct reports to a whole range of stakeholders inside and outside an... View Details
    Keywords: Leadership; Decision Making
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    Paine, Lynn S. "A Compass for Decision Making." Chap. 9 in Responsible Leadership. 2nd edition, edited by Nicola Pless and Thomas Maak, 154–167. London: Routledge, 2022.
    • November 2019
    • Case

    The Boss Has the Wrong Idea: Confidential Role Material for Lee Clancy

    By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen
    “The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the... View Details
    Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture
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    Coffman, Katherine, Kathleen McGinn, Judith A. Clair, and Katherine Chen. "The Boss Has the Wrong Idea: Confidential Role Material for Lee Clancy." Harvard Business School Case 920-024, November 2019.
    • November 2019
    • Case

    The Boss Has the Wrong Idea: Confidential Role Material for Julia Smith

    By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen
    “The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the... View Details
    Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture
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    Coffman, Katherine, Kathleen McGinn, Judith A. Clair, and Katherine Chen. "The Boss Has the Wrong Idea: Confidential Role Material for Julia Smith." Harvard Business School Case 920-023, November 2019.
    • November 2003 (Revised February 2011)
    • Case

    Sanford C. Bernstein: The Fork in the Road (A)

    By: Boris Groysberg and Anahita Hashemi
    Soon after the death of the firm's legendary founder, the individuals then serving as chairman and as president--Lewis A. Sanders and Roger Hertog, respectively--talked about the future of their firm. Sanford C. Bernstein & Co., a private investment firm, had grown... View Details
    Keywords: Mergers and Acquisitions; Organizational Change and Adaptation; Organizational Culture; Performance Expectations; Competitive Advantage; Valuation
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    Groysberg, Boris, and Anahita Hashemi. "Sanford C. Bernstein: The Fork in the Road (A)." Harvard Business School Case 404-001, November 2003. (Revised February 2011.)
    • 04 Jan 2022
    • What Do You Think?

    Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

    cause or not. Each situation is different. It may depend on the nature of the CEO’s shortcomings and the terms of their contract. Was the problem merely poor company performance (rarely regarded as “cause”),... View Details
    Keywords: by James Heskett
    • February 2024 (Revised July 2024)
    • Case

    Taffi: Entrepreneurship in Saudi Arabia

    By: Paul A. Gompers and Fares Khrais
    Taffi was a tech-enabled fashion styling startup founded by Shahad Geoffrey in Saudi Arabia in 2020. Within three years of operating, Geoffrey had pivoted the business multiple times. In 2023, Geoffrey was attempting the business’s most ambitious pivot yet, shifting... View Details
    Keywords: Business Startups; Disruption; Entrepreneurship; Venture Capital; Investment; Growth and Development Strategy; Business Strategy; AI and Machine Learning; Fashion Industry; Technology Industry; Saudi Arabia; Arabian Peninsula
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    Gompers, Paul A., and Fares Khrais. "Taffi: Entrepreneurship in Saudi Arabia." Harvard Business School Case 224-052, February 2024. (Revised July 2024.)
    • 2009
    • Chapter

    Collaboration Across Knowledge Boundaries within Diverse Teams: Reciprocal Expertise Affirmation as an Enabling Condition

    By: Amy C. Edmondson, Kate Roloff and Lucy H. MacPhail
    We review research on expertise diversity, psychological safety, team collaboration, and role identity to propose a model in which reciprocal affirmations of expertise identity among team members—a feature of the team environment that we conceptualize as a dimension of... View Details
    Keywords: Interpersonal Communication; Experience and Expertise; Learning; Knowledge Use and Leverage; Groups and Teams; Familiarity; Identity; Cooperation
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    Edmondson, Amy C., Kate Roloff, and Lucy H. MacPhail. "Collaboration Across Knowledge Boundaries within Diverse Teams: Reciprocal Expertise Affirmation as an Enabling Condition." In Exploring Positive Identities and Organizations: Building a Theoretical and Research Foundation, edited by Laura M. Roberts and Jane E. Dutton, 311–332. Psychology Press, 2009.
    • Web

    Online Business Strategy Courses | HBS Online

    Business School classroom to you, and are built around three key characteristics: Real-World Cases Apply your learning through real-world examples and experience Harvard Business School’s signature case... View Details
    • 30 May 2024
    • News

    How to Have Effective Conversations

    might not have seen otherwise. And it is very, very easy, particularly for us HBS grads, to get very focused on our jobs. To sort of use the measure of professional success as personal success. But what every piece of research shows is... View Details
    • 24 Jul 2012
    • First Look

    First Look: July 24

    and examines three types of failures associated with each. Subsequently, it discusses solutions for each failure type, and examines strategy implications for these solutions. Purchase this... View Details
    Keywords: Sean Silverthorne
    • September 2024 (Revised March 2025)
    • Case

    Epic: The Future of Health Information Technology

    By: Regina E. Herzlinger and Brian L. Walker
    How should the founder and leadership team of a health IT company with more than 45 years of market leadership prepare for the future, while navigating founder transitions and industry changes? Founded by Judy Faulkner in the late 1970s, Epic pioneered electronic... View Details
    Keywords: Technological Innovation; Entrepreneurship; Health Care and Treatment; Private Ownership; Customer Focus and Relationships; Information Management; Organizational Change and Adaptation; Business Strategy; Competition; Health Industry; Electronics Industry; Information Technology Industry
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    Herzlinger, Regina E., and Brian L. Walker. "Epic: The Future of Health Information Technology." Harvard Business School Case 325-028, September 2024. (Revised March 2025.)
    • 31 Mar 2011
    • Research & Ideas

    From SpinPop to SpinBrush: Entrepreneurial Lessons from John Osher

    Canyon," Sahlman said. "But you have to be realistic. Sometimes you can confuse a rising tide with genius." Operating In A Downturn The panelists and Sahlman agreed that today's economic climate is not only a View Details
    Keywords: by Dennis Fisher; Consumer Products
    • Web

    Blog | Social Enterprise | Harvard Business School

    Broward County in Fort Laude... DNPIV Perspectives: Erica Mitchell, United Way of Greater Nashville Erica Mitchell 01 Jul 2025 Erica Mitchell is President and CEO of United Way of Greater Nashville. Based in Nashville, Tenne... Three... View Details
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