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  • All HBS Web  (27,924)
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  • October 1989 (Revised June 1993)
  • Case

Texas Eastman Co.

By: Robert S. Kaplan
The company as part of a commitment to Total Quality Management has installed a computer system that accumulates 30,000 observations on its processes every 2-4 hours. Operating people have found the monthly summaries of financial performance not too useful in this... View Details
Keywords: Quality; Information Technology; Reports; Business or Company Management
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Kaplan, Robert S. "Texas Eastman Co." Harvard Business School Case 190-039, October 1989. (Revised June 1993.)
  • 12 PM – 1 PM EDT, 22 May 2025
  • Virtual Programming

Networking Isn't Guesswork-It's Science

If you are one of the many people who dread networking, find it awkward, or maybe just want to network smarter, join us for this interactive HBS alumni networking workshop. We will discuss the benefits of applying the scientific method to networking. This framework ... View Details

    Jeremy Yang

    Jeremy Yang is an Assistant Professor of Business Administration in the Marketing Unit at Harvard Business School. He teaches Marketing in the MBA required curriculum. He develops data products for... View Details
    Keywords: information; information; information; information; information
    • Summer 2014
    • Article

    Delegation in Multi-Establishment Firms: Evidence from I.T. Purchasing

    By: Kristina Steffenson McElheran
    Recent contributions to a growing theory literature have focused on the tradeoff between adaptation and coordination in determining delegation within firms. Empirical evidence, however, is limited. Using establishment-level data on decision rights over information... View Details
    Keywords: Management Practices and Processes; Adaptation; Cooperation
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    McElheran, Kristina Steffenson. "Delegation in Multi-Establishment Firms: Evidence from I.T. Purchasing." Journal of Economics & Management Strategy 23, no. 2 (Summer 2014): 225–258. (Lead Article.)
    • 2010
    • Working Paper

    Do Call Centers Promote Education? Evidence from India

    By: Emily Fair Oster and Mary Bryce Millett
    Over the last two decades in India there have been large increases in outsourced jobs and large increases in schooling rates, particularly in English. Existing evidence suggests the trends are broadly related. In this paper we explore how localized these impacts are;... View Details
    Keywords: Job Cuts and Outsourcing; Education; Training; Geographic Location; Technology Industry; India
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    Oster, Emily Fair, and Mary Bryce Millett. "Do Call Centers Promote Education? Evidence from India." NBER Working Paper Series, No. 15922, August 2010.
    • 04 Oct 2016
    • News

    Why the Market Yawned When Yahoo Was Hacked

    • 14 Feb 2011
    • Research & Ideas

    Clay Christensen’s Milkshake Marketing

    price, or dividing the customer base into target demographics, such as age, gender, education, or income level. Unfortunately, neither way works very well, according to Harvard Business School professor Clayton Christensen, who notes that each year 30,000 new consumer... View Details
    Keywords: by Carmen Nobel; Retail; Service; Consumer Products; Food & Beverage

      How Fast and Flexible Do You Want Your Information, Really?

      Almost all executives want more and faster information, and almost all companies are racing to provide it. What many of them are overlooking is that the real aim should not be faster information but faster decision making, and those aren't the same things. Executives... View Details

        Feng Zhu

        Feng Zhu is the MBA Class of 1958 Professor of Business Administration at Harvard Business School, where he leads the Platform Lab within the Digital, Data, and Design Institute, co-chairs the Harvard Business Analytics Program, and serves as the course head for the... View Details

          Real Growth in Space Manufacturing Output Substantially Exceeds Growth in the Overall Space Economy

          Accurately measuring real economic output in the space economy is made difficult by the rapid increase in capabilities and decrease in prices of launch and satellite technologies achieved over the past two decades. Nominal measures of output in space will tend to... View Details
          • September 2016 (Revised July 2017)
          • Supplement

          Transferring Knowledge Between Projects at NASA JPL (B)

          By: Dorothy Leonard and Christopher Myers
          At the conclusion of the (A) case, Jennifer Trosper needed to decide whether or not to throw her support behind the training and outreach represented by the ROV-E program to build small rovers like the ones used on the surface of Mars by NASA JPL. The (B) case... View Details
          Keywords: Knowledge Sharing; Knowledge Management; Employees; Experience and Expertise; Decision Making; Aerospace Industry; United States
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          Leonard, Dorothy, and Christopher Myers. "Transferring Knowledge Between Projects at NASA JPL (B)." Harvard Business School Supplement 917-405, September 2016. (Revised July 2017.)
          • Research Summary

          Entrepreneurship and Global Capitalism

          Conducted in collaboration with Geoffrey Jones, this project looks at the role of cross-border entrepreneurship in global economic integration and disintegration. Drawing on cases of international entrepreneurship from around the world over the last two centuries, it... View Details
          • 22 Apr 2016
          • Blog Post

          Working With Organizations That Recruit at HBS: An Interview with Mary-Kate Johnson

          with a live person on the other end of the line, it makes that next step a lot more inviting. Tell us a fun fact about yourself. I spent four months living and studying in Amman, Jordan my junior year View Details
          Keywords: Consumer Products / Retail
          • 14 May 2013
          • News

          The Experts: What Is the No. 1 Technology Issue Facing Companies Today?

          • 22 Mar 2017
          • HBS Seminar

          Gerald C. Kane, Boston College

          • 05 Jun 2019
          • News

          Why cities and national governments clash over migration

          • August 1985 (Revised December 1987)
          • Case

          Waters Chromatography Division: U.S. Field Sales (A)

          Provides background information on the high performance liquid chromatography (HPLC) industry and the Waters Chromatography Division, an operation engaged in the development, manufacture and sale of HPLC instrument systems and chemical products. An overview of Waters'... View Details
          Keywords: Marketing; Sales; Technology Industry
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          Bonoma, Thomas V. "Waters Chromatography Division: U.S. Field Sales (A)." Harvard Business School Case 586-011, August 1985. (Revised December 1987.)
          • 01 Jan 2014
          • News

          Competing with Privacy

          • Article

          Efficiencies and Regulatory Shortcuts: How Should We Regulate Companies like Airbnb and Uber?

          By: Benjamin Edelman and Damien Geradin
          New software platforms use modern information technology, including full-featured web sites and mobile apps, to allow service providers and consumers to transact with relative ease and increased trust. These platforms provide notable benefits including reducing... View Details
          Keywords: Platforms; Regulation; Sharing Economy; Uber; Airbnb; Universal Service; Insurance; Market Platforms; Service Delivery; Software; Service Industry
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          Edelman, Benjamin, and Damien Geradin. "Efficiencies and Regulatory Shortcuts: How Should We Regulate Companies like Airbnb and Uber?" Stanford Technology Law Review 19, no. 2 (2016): 293–328.
          • 2015
          • Working Paper

          Making a Difference: Leader Evaluation, Selection, and Impact

          By: Gautam Mukunda
          The relationship between leader selection and impact is important to both researchers and practitioners. This paper introduces Leader Filtration Theory (LFT)—a theory from political science—to managerial audiences, applies it to organizations, and uses it to improve... View Details
          Keywords: Leaders; Leader Selection; Individual Impact; Leadership; Selection and Staffing
          Citation
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          Mukunda, Gautam. "Making a Difference: Leader Evaluation, Selection, and Impact." Harvard Business School Working Paper, No. 15-074, May 2015.
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