Filter Results:
(14,151)
Show Results For
- All HBS Web
(14,151)
- People (46)
- News (3,931)
- Research (7,719)
- Events (70)
- Multimedia (291)
- Faculty Publications (5,580)
Show Results For
- All HBS Web
(14,151)
- People (46)
- News (3,931)
- Research (7,719)
- Events (70)
- Multimedia (291)
- Faculty Publications (5,580)
- May 2021
- Simulation
Customer Compatibility Exercise Application
By: Ryan W. Buell
Customers impose considerable variability on the operating systems of service organizations. They show up when they wish (arrival variability), they ask for different things (request variability), they vary in their willingness and ability to help themselves (effort... View Details
- Web
Teacher Profiles - Case Method Project
Boston, MA Subjects: Grade 8 U.S. History I (Colonial to Civil War) MA Ilana Ascher Chelsea High School (MA) Chelsea, MA MA Damian Aufiero EMK Academy for Health Careers Boston, MA NY Keith Augeri Sachem High School East Farmingville, NY... View Details
- Web
Faculty & Research - Business History
Faculty & Research Faculty & Research Harvard Business School faculty members have made notable contributions to the history of business. Faculty research is diverse, based in several of the School’s units, and reflects disciplinary... View Details
- 02 Aug 2022
- Blog Post
From HBS to Cutting-Edge Tech
became an active member in the Tech Club, CAML (Coding, Analytics, and Machine Learning) Club as well as the VCPE (Venture Capital & Private Equity) Club. That allowed me to network with classmates with... View Details
- 17 Jan 2018
- Research & Ideas
If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer
employee pay (such as worker performance and labor market characteristics), as well as the “unexplained pay ratio”—the portion of pay disparity not driven by economic factors. Rouen then studied how these... View Details
Keywords: by Dina Gerdeman
- 15 Mar 2022
- Research & Ideas
This Workplace Certification Made Already Safe Companies Even Safer
according to the working paper Do Management System Standards Indicate Superior Performance? Evidence from the OHSAS 18001 Occupational Health and Safety Standard. To earn the voluntary certification,... View Details
Keywords: by Rachel Layne
- 20 Apr 2020
- Blog Post
Introducing LivelyHood, A Volunteer Nonprofit Founded in Response to COVID-19
thereafter, the world started to change quickly and dramatically. The impending health crisis and mass stockpiling consumed the collective psyche. View Details
- 2013
- Tool
Harvard Business Review's Go to Market Tools: Customer Lifetime Value
By: Thomas Steenburgh and Jill Avery
How much are your customers worth? Has your marketing budget been slashed? Need to figure out the best place to invest your time and effort to reach your growth target? HBR's Go to Market Tool helps calculate your customer's lifetime value, allowing you to prioritize... View Details
Keywords: Quantitative Analysis; Tools; Customer Lifetime Value; Customer Defection; CRM; Customer Relationship Management; Marketing; Marketing Strategy; Customer Focus and Relationships
Steenburgh, Thomas, and Jill Avery. Harvard Business Review's Go to Market Tools: Customer Lifetime Value. Tool. Harvard Business Review Press, 2013. Electronic.
- May–June 2024
- Article
Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs
By: Jacqueline N. Lane, Karim R. Lakhani and Roberto Fernandez
Competence development in digital technologies, analytics, and artificial intelligence is increasingly important to all types of organizations and their workforce. Universities and corporations are investing heavily in developing training programs, at all tenure... View Details
Lane, Jacqueline N., Karim R. Lakhani, and Roberto Fernandez. "Setting Gendered Expectations? Recruiter Outreach Bias in Online Tech Training Programs." Organization Science 35, no. 3 (May–June 2024): 911–927.
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
customer anxiety on service relationships is neither well understood, nor consistently factored into service design. How Do Incumbents Fare in the Face of Increased Service Competition?When does increased service quality competition lead... View Details
- 15 Oct 2008
- Working Paper Summaries
The Artful Dodger: Answering the Wrong Question the Right Way
Keywords: by Todd Rogers & Michael I. Norton
- August 2007 (Revised November 2010)
- Case
Grand Central Publishing
By: Anita Elberse
In April 2007, Grand Central's publisher Jamie Raab and editor Karen Kosztolnyik were involved in a frantic bidding war for a proposed book on the life of cat Dewey, billed as the feline answer to the best-selling "Marley & Me: Life and Love with the World's Worst... View Details
Elberse, Anita. "Grand Central Publishing." Harvard Business School Case 508-036, August 2007. (Revised November 2010.)
- 24 Apr 2008
- Working Paper Summaries
Bank Accounting Standards in Mexico: A Layman’s Guide to Changes 10 Years after the 1995 Bank Crisis
- March 2013
- Article
The Client Is King: Do Mutual Fund Relationships Bias Analyst Recommendations?
By: Michael Firth, Chen Lin, Ping Liu and Yuhai Xuan
This paper investigates whether the business relations between mutual funds and brokerage firms influence sell-side analyst recommendations. Using a unique data set that discloses brokerage firms' commission income derived from each mutual fund client as well as the... View Details
Firth, Michael, Chen Lin, Ping Liu, and Yuhai Xuan. "The Client Is King: Do Mutual Fund Relationships Bias Analyst Recommendations?" Journal of Accounting Research 51, no. 1 (March 2013): 165–200.
- 01 Mar 2024
- News
Counter Intelligence
When Pano Christou (AMP 195, 2018) was hired at Pret A Manger in 2000, the idea that he would one day run the entire company could not have been further from his mind. At the chain’s Carnaby Street shop, in London’s Soho district, the 22-year-old had enough work just... View Details
Keywords: Amy Crawford
- 31 Jul 2017
- HBS Case
It’s Hard to Fix the Family Business Without Offending the Family
father’s tacit and profound knowledge and somehow figure out a way to build it into the place?” What’s a manager to do? It’s a professional manager’s nightmare. Because the financial numbers aren’t... View Details
- 2006
- Working Paper
Too Motivated?
I show that an agent's motivation to do well (objectively) may be unambiguously bad in a world with differing priors, i.e., when people openly disagree on the optimal course of action. The reason is that an agent who is strongly motivated is more likely to follow... View Details
Keywords: Governance Controls; Employees; Wages; Measurement and Metrics; Outcome or Result; Performance; Agency Theory; Motivation and Incentives
Van den Steen, Eric J. "Too Motivated?" Sloan School of Management Working Paper, No. 4547-05, April 2006. (Available at SSRN.)
- 22 Nov 2023
- News
So You Want to Join a Startup
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: At age 29, Gus Bessalel (MBA 1988) decided to leave consulting for a decidedly less glamorous life as an entrepreneur, working out of a storage room in the bowels of an underground hotel... View Details
- 01 Jan 2012
- News
E. Roe Stamps IV, MBA 1974
came in the field of health care, the firm’s investments now include software, communications technology, semiconductors and electronics, and financial services. With nearly... View Details
- January 1982
- Article
A Negativity Bias in Interpersonal Evaluation
By: T. M. Amabile and A. H. Glazebrook
Two studies were conducted to demonstrate a bias toward negativity in evaluations of persons or their work in particular social circumstances. In Study 1, subjects evaluated materials written by peers. Those working under conditions that placed them in low status... View Details
Keywords: Social Psychology; Status and Position; Prejudice and Bias; Performance Evaluation; Situation or Environment; Perception; Attitudes
Amabile, T. M., and A. H. Glazebrook. "A Negativity Bias in Interpersonal Evaluation." Journal of Experimental Social Psychology 18 (January 1982): 1–22.