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  • 11 Jul 2019
  • Sharpening Your Skills

Deconstructing 'Customer Experience'

customer anxiety on service relationships is neither well understood, nor consistently factored into service design. How Do Incumbents Fare in the Face of Increased Service Competition?When does increased service quality competition lead... View Details
Keywords: by Sean Silverthorne; Retail; Service
  • Web

Research Staff Services - Faculty & Research

Research Services Research Staff Services 1ms As part of the Division of Research and Faculty Development (DRFD), Research Staff Services (RSS) provides research support personnel for faculty as well as... View Details
  • 17 Apr 2022
  • Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

opportunity, motivation, and rationalization, and typically can be seen through measures of at least five types of misconduct: abuse, lying to employees, discrimination, health... View Details
Keywords: by Lane Lambert
  • Web

Rigorous research, rooted in practice | About

in industries and organizations where economic models and operations are being disrupted from every angle. Faculty Case Studies Initiatives & Projects Bold ideas that become a powerful catalyst for change.... View Details
  • 2002
  • Book

Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs

By: Rakesh Khurana
Corporate CEOs are headline news. Stock prices rise and fall at word of their hiring and firing. Business media debate their merits and defects as if individual leaders determined the health of the economy. Yet we know surprisingly little about how CEOs are selected... View Details
Keywords: Managerial Roles; Selection and Staffing; Personal Characteristics; Experience and Expertise; Investment Activism; Corporate Strategy
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  • 10 May 2022
  • Research & Ideas

Being Your Own Boss Can Pay Off, but Not Always with Big Pay

For generations, American workers have dreamed of striking out on their own, starting their own business, being their own boss—and ideally making a lot of money in the process. That sentiment appears to be alive and View Details
Keywords: by Jay Fitzgerald
  • 08 May 2023
  • Research & Ideas

How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs

include at least two terms associated with the debate over immigration, such as “migrant, asylum, refugee,” and “human trafficking,” as well as “anxiety, panic, bomb, crime, terror, worry, concern,” View Details
Keywords: by Scott Van Voorhis
  • 10 Mar 2021
  • Research & Ideas

Key to Doing Your Best at Work? Be Yourself

at work and why it matters. Gazette: Though everyone can find it hard to feel comfortable in their own skin, especially at work, you say the idea behind this course came out of the challenges that Black people, as View Details
Keywords: by Christina Pazzanese, Harvard Gazette
  • Web

Planned Giving - Alumni

can help you achieve your philanthropic goals for HBS, as well as other charities. Learn how to make a gift to HBS from your existing donor-advised fund. John C. Whitehead Society Recognizing alumni and... View Details
  • June 2021 (Revised November 2024)
  • Case

MicroStrategy: Accounting for Cryptocurrency

By: Jonas Heese and Annelena Lobb
On February 15, 2021, Alina Moss, an analyst who covered the technology company MicroStrategy, pondered a rise in MicroStrategy’s share price. Moss had dialed into the company earnings call. When it ended, Moss had more questions than answers. MicroStrategy had... View Details
Keywords: Cryptocurrency; Share Price; Electronic Commerce; Intangible Assets; Assets; Accounting; Financial Statements; Financial Management; Financial Reporting; Analytics and Data Science; E-commerce
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  • 23 Apr 2013
  • First Look

First Look: April 23

staff, and graduate students affiliated with Harvard Medical School are already world class and at the top of the medical research game, with approximately $1.4 billion in annual funding from the U.S.... View Details
Keywords: Sean Silverthorne
  • Web

Leadership Fellows | Social Enterprise | Harvard Business School

The Leadership Fellows program offers nonprofit and public sector organizations the opportunity to leverage the experience, energy, and analytical skills of MBAs for one year. In addition to the salary... View Details
  • 23 Jun 2008
  • Working Paper Summaries

Using Financial Innovation to Support Savers: From Coercion to Excitement

Keywords: by Peter Tufano & Daniel Schneider; Financial Services
  • 03 Jun 2002
  • Research & Ideas

How to Succeed With Your New Boss

resources, revisiting situation and expectations as necessary. When you feel the relationship is reasonably well established, you can begin the personal development conversation. View Details
Keywords: by Michael Watkins
  • 28 Mar 2016
  • Blog Post

Why I Chose to Pursue an MD/MBA at Harvard

effectively managing teams, compared to medical school, where there is no formal training around these skills. I think this is really important and part of why MD/MBAs will be well poised to address many... View Details
  • March 2018
  • Article

Global Business over Time

By: Geoffrey Jones
This article explores how business enterprises have been powerful actors in the spread of global capitalism between 1840 and the present day. It also shows how global firms, emerging out of industrialized Western economies, created and co-created markets and ecosystems... View Details
Keywords: Global; Multinational; Business History; Globalization; Globalized Firms and Management; Globalized Markets and Industries; Economic Systems
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    U.S. Digital Service

    Mikey Dickerson and Haley Van Dyck found themselves far from home and far from certain about where to take the U.S. Digital Service (USDS) next. In the summer of 2015, they had landed in London to meet with Mike Bracken, director of the United Kingdom’s... View Details
    • Person Page

    Full Biography

    By: Rohit Deshpande

    Rohit Deshpandé is Sebastian S. Kresge Professor of Marketing at Harvard Business Schoolwhere he currently teaches in the Owner/President Management Program and in other executive education offerings. He has also taught global branding, international marketing, and... View Details

    • 2024
    • Working Paper

    The Narrative AI Advantage? A Field Experiment on Generative AI-Augmented Evaluations of Early-Stage Innovations

    By: Jacqueline N. Lane, Léonard Boussioux, Charles Ayoubi, Ying Hao Chen, Camila Lin, Rebecca Spens, Pooja Wagh and Pei-Hsin Wang
    The rise of generative artificial intelligence (AI) is transforming creative problem-solving, necessitating new approaches for evaluating innovative solutions. This study explores how human-AI collaboration can enhance early-stage evaluations, focusing on the interplay... View Details
    Keywords: Large Language Models; AI and Machine Learning; Innovation and Invention; Decision Making
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    • Web

    About the Center - Christensen Center for Teaching & Learning

    qualitative course evaluation analysis on both the faculty and course level as well as for midterm feedback; advice and counsel in the areas of pre-term planning, within-term... View Details