Filter Results:
(12,422)
Show Results For
- All HBS Web
(12,422)
- People (21)
- News (3,896)
- Research (7,205)
- Events (76)
- Multimedia (65)
- Faculty Publications (5,903)
Show Results For
- All HBS Web
(12,422)
- People (21)
- News (3,896)
- Research (7,205)
- Events (76)
- Multimedia (65)
- Faculty Publications (5,903)
J. Willard Marriott, Jr.
Residence Inn, and Ritz-Carlton. Other operations include Vacation Club International, Marriott Senior Living Services and Marriott Distribution Services (a food services company). View Details
Keywords: Restaurants & Lodging
- 01 Jun 2025
- News
Forum
Feedback The “Assets” department in our March issue featured some of Professor Joe Fuller’s flying pigs and a call to share what’s in your office. Keep Pulling “My time at HBS overlapped with Professor Fuller, who graduated from HBS the year before I did. While he was... View Details
- Profile
Cathy Zhou
personal reflection about what type of work I found fulfilling. I realized during my time at HBS and my summer internship that I wanted to roll my sleeves up after graduation and take on an operational role at a fast-growing startup. My... View Details
Keywords: Technology
- Profile
Sparsh Bhargava
manager that took him from cosmetic plants in Maryland to operations in Iowa City and Puerto Rico. Step back, think, and grow "At P&G," says Sparsh, "most of my work was about execution; I wanted to learn more about... View Details
- Profile
Rob Humble
Rob Humble's degree in mechanical engineering gave him entrée to Raytheon's Operations Leadership Development Program. In the course of two years and three rotations, Rob managed a 45-person team that manufactured aircraft, directed a... View Details
- Profile
Kira Epler
perspectives based on completely different family and cultural experiences." As an example, Kira cites a case about Shell's operations in Nigeria. Based on her years with Dow, "my view was slanted one way," Kira explains.... View Details
- 07 Nov 2014
- News
Investing for the Long Term in Education
building the processes that make sure that anybody who comes into the team can operate and feel really good about their contributions to the team.” Find HBS alumni at Carnegie Corporation (Published November 2014) View Details
- 01 Sep 2010
- News
RX for Change
leadership, finance, and operations skills that senior health-care professionals need to transform care delivery in their organizations. Presented in three one-week modules offered over a nine-month period, the program is structured... View Details
- 14 May 2001
- Research & Ideas
Are You Managing To a ‘T’? Time To Break With Tradition
successful T-shaped manager must learn to live with, and ultimately thrive within, the tension created by this dual responsibility. Although this tension is most acute for heads of business units, any T-shaped manager with operating unit... View Details
Keywords: by Morten T. Hansen & Bolko Von Oetinger
- 24 Jul 2007
- First Look
First Look: July 24, 2007
industrial ecology literature that highlights the environmental benefits of by-product synergy. By-product synergy is defined as the conversion of a firm's waste stream from a manufacturing process into valuable feedstock for another manufacturing process. The... View Details
Keywords: Martha Lagace
- June 2022
- Case
Worten Portugal: Becoming a Digital Marketplace
By: Antonio Moreno, Pedro Amorim and Tonia Labruyere
With Amazon's entry into Portugal, Miguel Mota Freitas, CEO of Portuguese electronics chain Worten, is reflecting on their strategy of building a competitive marketplace. View Details
Keywords: Digital Transformation; Digital Strategy; Digital Platforms; Brands and Branding; E-commerce; Logistics; Service Delivery; Supply Chain; Competitive Strategy; Diversification; Consumer Products Industry; Electronics Industry; Retail Industry; Portugal; Spain
Moreno, Antonio, Pedro Amorim, and Tonia Labruyere. "Worten Portugal: Becoming a Digital Marketplace." Harvard Business School Case 622-062, June 2022.
- October 2003
- Case
Taiwan Semiconductor Manufacturing Company: Building a Platform for Distributed Innovation
By: Marco Iansiti and Marcin Strojwas
Surging costs of building a state-of-the-art fabrication facility were pushing firms to outsource manufacturing while advanced technologies were requiring a tighter coupling between design and manufacturing. Explores the development of strategy in this environment.... View Details
Keywords: Strategy; Business Model; Networks; Product Design; Production; Decisions; Customer Relationship Management; Supply Chain Management
Iansiti, Marco, and Marcin Strojwas. "Taiwan Semiconductor Manufacturing Company: Building a Platform for Distributed Innovation." Harvard Business School Case 604-044, October 2003.
- October 2002 (Revised December 2003)
- Case
eShip-4U
By: Roy D. Shapiro and Timothy M. Laseter
eShip is a small Israeli start-up with a potentially exciting new concept for the residential package-delivery value chain--the Automatic Delivery Machine (ADM). Much like today's ubiquitous ATMs, ADMs would allow consumers to have parcels delivered to a nearby ADM... View Details
Keywords: Business Startups; Business Model; Service Operations; Logistics; Corporate Strategy; Information Technology; Competitive Strategy; Value Creation; Saving; Innovation and Invention; Transportation Industry; Service Industry; Shipping Industry; Israel; United States
Shapiro, Roy D., and Timothy M. Laseter. "eShip-4U." Harvard Business School Case 603-076, October 2002. (Revised December 2003.)
- Web
Online AI Course | HBS Online
operating AI-powered organizations. 4 weeks 5-7 hours per week 4 modules Self-Paced with regular deadlines This course earns you a Certificate of Completion from HBS Online. What you earn . Overview Syllabus Enrollment Stories FAQs Enroll... View Details
Hans W. Becherer
Becherer rebuilt Deere & Company, following the financial farm crisis of the 1980s, into a diverse, global competitor. In 1998, revenues from outside the United States accounted for approximately 25% of Deere & Company sales. Becherer so successfully... View Details
Keywords: Agriculture & Mining
Louis S. Cates
Through acquisitions, such as the Nichols Copper Company, the Calumet and Arizona Mining Company, and the United Verde Copper Company, Cates expanded Phelps-Dodge into an integrated operation in the copper industry. In 1930, the capital... View Details
Keywords: Agriculture & Mining
- 01 Dec 2007
- News
Exec Ed in India
HBS senior faculty will teach the School’s first-ever Exec Ed program in India February 10–15 in Hyderabad. The program, Building a Global Enterprise in India, offered in conjunction with HBS’s India Research Center, will feature cases tailored to the needs of... View Details
- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- Web
Print View - Course Catalog
Entrepreneurial Management Lou Shipley Spring 2026 Q3 1.5 Building Trusted Organizations General Management Sandra Sucher Fall 2025 Q2 1.5 Building and Sustaining a Successful Enterprise Technology & Operations Management, General... View Details