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Show Results For
- All HBS Web
(11,610)
- People (51)
- News (3,413)
- Research (6,433)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,959)
- December 2003 (Revised April 2004)
- Case
Sherif Mityas at A.T. Kearney (C): Negotiating a Client Service Predicament
By: Ashish Nanda
Supplements the (A) case. View Details
Nanda, Ashish, and Kelley Elizabeth Morrell. "Sherif Mityas at A.T. Kearney (C): Negotiating a Client Service Predicament." Harvard Business School Case 904-037, December 2003. (Revised April 2004.)
- April 1987
- Supplement
Inland Steel Co. Product Policy, Video 3: Customer and Technical Services
By: Benson P. Shapiro and Lawrence B. Levine
Shapiro, Benson P., and Lawrence B. Levine. "Inland Steel Co. Product Policy, Video 3: Customer and Technical Services." Harvard Business School Video Supplement 887-541, April 1987.
- June 1985
- Case
Lex Service PLC (B): The Gate Array Project--First Year of Operations
Hertenstein, Julie H. "Lex Service PLC (B): The Gate Array Project--First Year of Operations." Harvard Business School Case 185-169, June 1985.
- 29 Nov 2013
- Working Paper Summaries
Surfacing the Submerged State with Operational Transparency in Government Services
- 12 Feb 2015
- Talk
Multiple Team Membership, Turnover, & On-time Delivery: Evidence Construction Services
By: Hise O. Gibson, Bradley R. Staats and Ananth Raman
- January 13, 2013
- Blog Post
Revitalizing America: Whatever the Question, National Service Is an Answer
Kanter, Rosabeth Moss. "Revitalizing America: Whatever the Question, National Service Is an Answer." Huffington Post, The Blog (January 13, 2013). http://nrs.harvard.edu/urn-3:hul.eother:kanterservice.
- October 1981
- Background Note
Note on Executive Search, Career Counseling, and Other Placement Services
Sonnenfeld, Jeffrey A. "Note on Executive Search, Career Counseling, and Other Placement Services." Harvard Business School Background Note 482-034, October 1981.
- 11 May 2022
- News
Are You Tracking the Customer Service Metrics That Really Count?
- 18 Oct 2006
- Working Paper Summaries
Racial Diversity Initiatives in Professional Service Firms: What Factors Differentiate Successful from Unsuccessful Initiatives?
- 2014
- Case
Microfinance Services in Rural Areas--Farmers' Self-reliance Branch of CFPA Microfinance in Shangyi County
By: F. Warren McFarlan, Siqun Yang and Meihua Shen
Microfinance is introduced into China in the 1990s. It had gone through 3 phases since the beginning, namely the pilot phase when all Microfinance practices are sponsored by charity funds based on projects, the promotion phase when the government subsidized some... View Details
McFarlan, F. Warren, Siqun Yang, and Meihua Shen. "Microfinance Services in Rural Areas--Farmers' Self-reliance Branch of CFPA Microfinance in Shangyi County." 2014.
- Web
Monitoring CPU usage of your jobs on the HBSGrid - Research Computing Services
Technical How-To’s & Notes Technical How-To’s & Notes Monitoring CPU usage of your jobs on the HBSGrid There are two ways to monitor your running job: Run unix command top on the compute node where your job is executing, or Query LSF via bjobs for current running jobs... View Details
- 1999
- Chapter
The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects
By: Roger Hallowell and Leonard A. Schlesinger
- December 2022
- Supplement
The Walt Disney Company Streaming Services (B): Expanding The Product Line
By: Robert J. Dolan
Dolan, Robert J. "The Walt Disney Company Streaming Services (B): Expanding The Product Line." Harvard Business School Supplement 523-048, December 2022.
- October 2022
- Supplement
Volt Lines: Leading a B2B Service Provider through a Crisis (C)
By: Navid Mojir and Gamze Yucaoglu
Mojir, Navid, and Gamze Yucaoglu. "Volt Lines: Leading a B2B Service Provider through a Crisis (C)." Harvard Business School Supplement 523-039, October 2022.
- February 2013
- Teaching Note
Home Essentials: Building a Global Service Business with Local Operations (TN)
By: William R. Kerr
- Forthcoming
- Chapter
Embracing Complexity: Toward Platforms for Integrated Health and Social Service Delivery
By: Andrew Ellner, Christine Pace, Scott S. Lee, Jon Weigel and Paul E. Farmer
Ellner, Andrew, Christine Pace, Scott S. Lee, Jon Weigel, and Paul E. Farmer. "Embracing Complexity: Toward Platforms for Integrated Health and Social Service Delivery ." Chap. 4 in Structural Approaches in Public Health, edited by Marni Sommer and Richard Parker, 47–62. Routledge, 2013.
- March 2012 (Revised October 2021)
- Supplement
V-Cola: Confidential Instructions for Cly Entman Client Services Director, Chikara Advertising
By: Ian Larkin and Hal Movius
Larkin, Ian, and Hal Movius. "V-Cola: Confidential Instructions for Cly Entman Client Services Director, Chikara Advertising." Harvard Business School Supplement 912-045, March 2012. (Revised October 2021.)
- April 2008 (Revised October 2008)
- Supplement
TD Canada Trust (B): Linking the Service Model to the P&L
By: Dennis Campbell and Brent Kazan
Campbell, Dennis, and Brent Kazan. "TD Canada Trust (B): Linking the Service Model to the P&L." Harvard Business School Supplement 108-043, April 2008. (Revised October 2008.)