interviews - Publications - Faculty & Research

01 May 2020
What Do You Think?

Does Remote Work Mix with Organizational Culture?

workers more fully in their work? What has to be done to assure adherence to an organization's values by everyone? Do effective organization cultures and remote work mix? What do you think? Acknowledgement: I am indebted to Dan O'Brien and Dan Maher for conducting... View Details

Keywords: by James Heskett

21 Aug 2019
Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

History at HBS, have been compiling an oral history project called Creating Emerging Markets, 130 video interviews of iconic business leaders from emerging markets discussing their careers and organizations in an unstructured format.... View Details

Keywords: by Michael Blanding

15 Dec 2003
Research & Ideas

Women Leaders and Organizational Change

or frames, focus too narrowly on women. A new broader approach is needed, they argue. HBS Working Knowledge's Mallory Stark recently conducted an e-mail interview with the authors. Mallory Stark: You argue that while women's presence in... View Details

Keywords: by Mallory Stark

16 May 2000
Research & Ideas

The Simple Economics of Open Source

on three particular cases: those of Apache, Perl and Sendmail (see "The Fathers of Invention"). In addition to wading through printed interviews and materials, and conducting face-to-face discussions with key players in the... View Details

Keywords: by Martha Lagace; Technology

Research Summary

The Evolution of Corporate Structure, Internal Governance, and Leadership

My research documents the evolution of the internal governance of senior management in large US firms over a 20-year period and explores, via multiple methods, the causes and consequences of these changes. My findings suggest that... View Details

23 Nov 2021
Research & Ideas

The Vinyl Renaissance: Take Those Old Records Off the Shelf

Austin, Texas, in 2017, and Ryan Raffaelli, the Marvin Bower Associate Professor at HBS, to learn more about the vinyl renaissance. The interview has been edited for clarity and length. Gazette: Why have vinyl records come back into favor... View Details

Keywords: by Christine Pazzanese, Harvard Gazette; Music

31 Aug 2020
What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

tell us. Inclusion is related to such things as “voice”—the belief by workers that they are heard—as well as recognition and equal opportunity in rewards and promotions. Harder to quantify than diversity, inclusion is more nuanced and measured in comments in View Details

Keywords: by James Heskett

06 Jan 2014
Research & Ideas

Technology Re-Emergence: Creating New Value for Old Innovations

of the industry, but now it's responsible for much of the growth trajectory." The Guardians And The Entrepreneurs So how did the Swiss watchmakers know when to re-embrace mechanical watches? According to several industry CEOs that Raffaelli View Details

Keywords: by Carmen Nobel; Apparel & Accessories; Technology; Consumer Products

19 Mar 2012
HBS Case

HBS Cases: Overcoming the Stress of ‘Englishnization’

astonished," said an engineer interviewed after the announcement. "Many Rakuten employees are allergic to English." “If they don't have a language strategy, they'll regret it” In a company where just 10 percent of all... View Details

Keywords: by Kim Girard

05 Jul 2006
Research & Ideas

The Accidental Innovator

takes a considerable capability to see the value in an accident, and to build upon it to create even more value. I became interested in this subject when I was interviewing artists about their creative processes and discovered that many... View Details

Keywords: by Sarah Jane Gilbert

08 Sep 2015
Research & Ideas

Knowledge Transfer: You Can't Learn Surgery By Watching

fingertips,’” says Myers. Except this system often doesn’t get used. That fact was driven home to Myers while interviewing a tech manager. “He said, ‘I use the knowledge management system all the time—but I just scroll down to the bottom... View Details

Keywords: by Michael Blanding; Health

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

interviews. The correlation between a manager's assessment of people in interviews and their actual on-the-job performance is less than 50 percent. In other words, less than flipping a coin, and usually much less in service jobs, like... View Details

Keywords: by Kristen Senz

18 Dec 2013
HBS Case

Lessons from the Lance Armstrong Cheating Scandal

illegal substances.) In his interview with Winfrey, Armstrong's main defense was a variation of "everyone else is doing it." “How do you start to go down that slippery slope?” Because doping was so widespread in the sport, he... View Details

Keywords: by Michael Blanding; Sports

02 Dec 2010
What Do You Think?

Making Right Choices: Art or Science?

relation to our perceptions of ourselves. The order in which we encounter options affects our choice (the first and last interviewed in hiring, for example, have an advantage, explaining why "traditional View Details

Keywords: by Jim Heskett

02 Apr 2007
Lessons from the Classroom

Making the Move to General Manager

make." Students can continue to personalize their education as much as possible by accessing a proprietary Web site called Transition to General Manager. There they read interviews on forty topical areas with roughly fifty Harvard... View Details

Keywords: by Martha Lagace

29 Sep 2021
Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

tracks startup funding, with each Kickstarter entrepreneur. Of the 314 entrepreneurs studied, some 76 percent missed their initial deadline. Peterson and Wu followed up, interviewing 11 entrepreneurs in-depth to find out why each product... View Details

Keywords: by Rachel Layne

07 Nov 2012
HBS Case

HBS Cases: Sir Alex Ferguson--Managing Manchester United

her course "Strategic Marketing in Creative Industries," with Ferguson in the classroom. HBS Working Knowledge recently interviewed Elberse about the case, which is now publicly available. The Ferguson case is part of Elberse's growing... View Details

Keywords: by Sean Silverthorne; Sports; Entertainment & Recreation

07 Jun 2021
Book

9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'

regardless of the size of the organization and the asks. The author recalls interviewing the CEO of an organization that had just completed a successful $1.4 billion capital campaign. The CEO confessed he had gotten his fundraising skills... View Details

Keywords: by Danielle Kost

17 Jan 2023
Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

good companies commit criminal violations. The interview has been edited for length and clarity. “Executives at large companies often have limited knowledge of the risk that their companies can face for potential wrongdoing. ” Lane... View Details

Keywords: by Lane Lambert

18 Apr 2000
Research & Ideas

Learning in Action

they were interviewed in-depth about how they went about their work and, specifically, what they did to be more productive. Using these insights, the Bell Labs team designed an innovative hands-on training program, which the star... View Details

Keywords: by David A. Garvin

Publications