Publications

26 Aug 2019
Research & Ideas

Lipstick Tips: How Influencers Are Making Over Beauty Marketing

Maybe that’s because influencers don’t post only about makeup; they often provide glimpses into their personal lives through photos of the clothes they wear, the food they eat, the places they travel, and even their spouses, kids, and... View Details

Keywords: by Dina Gerdeman; Consumer Products; Beauty & Cosmetics

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

delivers food to victims CEO Takeshi Niinami of Lawson, a chain of convenience stores, watched out his Tokyo office window as skyscrapers swayed. Just minutes before the tsunami reached the Tohoku shore, he sent an order to employees:... View Details

Keywords: by Dina Gerdeman

Web

Sample Student Projects - Institute For Strategy And Competitiveness

Cluster (2010) The North Carolina Furniture Cluster (2009) Automotive Cluster in Michigan USA (2009) Washington D.C. Information Technology and Services Cluster (2008) The Chicago Processed Food Cluster (2006) The Los Angeles Motion... View Details

16 Oct 2012
First Look

First Look: October 16

(forthcoming) Abstract We identify the impact of local firm concentration on incumbent performance with a quasi-natural experiment. When Germany was divided after World War II, many firms in the machine tool industry fled the Soviet... View Details

Keywords: Sean Silverthorne

10 Jan 2024
Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

If you’ve recently ordered food or coffee on an app, you’re probably familiar with the prompt to tip your barista, delivery driver, or sandwich maker. Or even more commonly, when ordering at a casual dining counter, you’ve been asked to... View Details

Keywords: by Anna Lamb, Harvard Gazette

Web

Confronting Climate Change - Business & Environment

largest source of greenhouse gas emissions and the largest contributor to climate change. Food & Agriculture Focusing on regenerative agriculture Food and agriculture is the second largest contributor to... View Details

2023
Working Paper

The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks

By: Isamar Troncoso, Minkyung Kim, Ishita Chakraborty and SooHyun Kim

The US has seen a rise in union movements, but their effects on service industry marketing outcomes like customer satisfaction and perceptions of service quality remain understudied. In this paper, we empirically study the impact on customer satisfaction and... View Details

Keywords: Labor Unions; Customer Satisfaction; Perception; Public Opinion; Employees; Food and Beverage Industry

SSRN

13 Mar 2023
Op-Ed

How Leaders Should Leave

want to acknowledge the value you have added to the organization and publicly wish you success in your endeavors. It’s important that you ask your boss if you can see and contribute to the announcement before it’s released. Often, the announcement will come from one or... View Details

Keywords: by John Quelch

Web

Curriculum - Business & Environment

their business. Still others helped a Moroccan company that converts used cooking oil into a cleaner form of biodiesel to start collecting oil from the catering, restaurant, and food manufacturing sectors. Initiatives focus on societal... View Details

June 2014
Case

Starbucks Coffee Company: Transformation and Renewal

By: Nancy F. Koehn, Kelly McNamara, Nora N. Khan and Elizabeth Legris

Starbucks Coffee Company: Transformation and Renewal analyzes the turnaround and reconstruction of Starbucks Coffee Company from 2008 to 2014 as led by CEO and co-founder Howard Schultz. The case offers executives and students an opportunity to examine in depth how... View Details

Web

Investing for Impact | Social Enterprise | Harvard Business School

Brumme, MBA 2012 CEO, MassChallenge; Vice Chair - Board of Directors, Excel Academy Charter Schools; Fellowship Advisory Committee, Visible Hands Gerardo Espinoza, MBA 1997 Executive Director, LEAF; Advisory member, annual Federal Reserve's Financial Innovations... View Details

19 Sep 2023
Blog Post

2023 Summer Internships in Business & Environment

joining HBS. Audrey Atencio (MBA 2024, Section G), Summer Internship: Summer Associate, Piva Capital Piva is a San Francisco-based venture capital firm ($500mm AUM) investing in visionary entrepreneurs who are solving the world's critical problems in the View Details

21 Feb 2018
Research & Ideas

When a Competitor Abandons the Market, Should You Advance or Retreat?

test results, changing market conditions, deteriorating financials of the host company, or escalating project costs. Krieger chose to focus on drug development, in part, because in the United States companies follow a well-defined, three-phase approval process governed... View Details

Keywords: by Rachel Layne; Pharmaceutical; Health

19 Apr 2010
Research & Ideas

The History of Beauty

counterparts in other industries such as food and cleaning materials who talked about the dangers of chemical ingredients and the need for environmental sustainability, were often dismissed as crazy, or at... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics

Web

Social Enterprise - Faculty & Research

Lawsuits and Litigation ; Measurement and Metrics ; Corporate Social Responsibility and Impact ; Business and Shareholder Relations ; Social Issues ; Retail Industry ; Food and Beverage View Details

January 2022
Case

SpartanNash Company: The Amazon Warrants (A)

By: Benjamin C. Esty, E. Scott Mayfield and Daniel Fisher

As of 12/31/21, Amazon held $22 billion of equity and warrants in related companies. In fact, it often requests a free grant of warrants when it enters into a new commercial agreement with a supplier. Over the past 20 years, Amazon has gotten warrants in almost 20... View Details

Keywords: Valuation; Value Creation; Consumer Behavior; Negotiation; Distribution; Ownership; Partners and Partnerships; Business Strategy; Equity; Distribution Industry; Distribution Industry; United States

Web

Continuing Education - Business & Environment

opportunities across global and local food systems. The current environment presents many challenges but also new possibilities for firms that can embrace innovation, develop new strategies, deliver value, and build resilience. For more... View Details

November 1972 (Revised July 2023)
Case

Benihana of Tokyo

By: W. Earl Sasser

Discusses the development of a chain of "theme" restaurants. The student is asked to evaluate the current operating strategy and suggest a long-term expansion strategy. View Details

Keywords: Expansion; Business Strategy; Brands and Branding; Food and Beverage Industry; Food and Beverage Industry