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  • September 2011 (Revised October 2012)
  • Case

Ganging Up on Cancer: Integrative Research Centers at the Dana-Farber Cancer Institute (A)

By: Heidi K. Gardner, Edo Bedzra and Shereef M. Elnahal
Dr. Barrett Rollins, Chief Scientific Officer of the Dana Farber Cancer Institute, attempts to engender cross-scientist collaboration by applying project management principles to medical research. The resulting innovation, Integrative Research Centers, are novel in... View Details
Keywords: Problems and Challenges; Organizational Change and Adaptation; Change Management; Motivation and Incentives; Employees; Performance Evaluation; Leadership Style; Leadership; Collaborative Innovation and Invention; Innovation and Management
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  • 17 Sep 2012
  • Research & Ideas

Blue Skies, Distractions Arise: How Weather Affects Productivity

true in the corporate world, the researchers looked at preexisting field data at a midsize bank in Tokyo. The bank had tracked employee productivity for two-and-a-half years following the launch of a new mortgage-processing system in June... View Details
Keywords: by Carmen Nobel
  • January 2021 (Revised February 2021)
  • Case

Tech with a Side of Pizza: How Domino's Rose to the Top

By: Boris Groysberg, Sarah L. Abbott and Susan Seligson
After hitting an all-time low in 2008, Domino’s Pizza underwent a vigorous rebranding, product development, and embraced innovative technologies to become the world’s leading international fast-food retailer. Domino’s considered itself as much a tech company as it was... View Details
Keywords: Digital Marketing; Digital Technology; Innovation; Scaling; Data Analytics; Turnaround; Technological Innovation; Information Technology; Strategy; Management; Marketing; Operations; Human Resources; Entrepreneurship; Change Management; Analysis; Performance; Customers; Growth and Development; Competitive Advantage; Employees; Training; Leadership Development; Food and Beverage Industry; Technology Industry; United States
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  • 13 Aug 2012
  • Research & Ideas

When Good Incentives Lead to Bad Decisions

readily be reclaimed by investors in the firm who lost money." In a new research paper, coauthored with World Bank economists Martin Kanz and Leora Klapper, Cole explores how various performance incentives affect lending decisions... View Details
Keywords: by Carmen Nobel; Banking
  • 07 Mar 2023
  • HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

Her Gender Shades project with Joy Buolamwini found that facial recognition services offered by IBM, Microsoft, and other companies misidentified Black women as much as 35 percent of the time while performing nearly perfectly with white... View Details
Keywords: by Scott Van Voorhis; Technology
  • Web

Guides to Archival Collections – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

research materials, progress reports, and other documentation associated with the Hawthorne Studies in both paper-based and microform records. The materials contain information on overall organization, methodology, and particular test groups (such as records on job... View Details
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

indicate a range of expenses, typically measured by the cost of the support department as a percentage of total revenue or the number of full-time-equivalent (FTE) employees per billion dollars of revenue. Hackett presents summary... View Details
Keywords: by Robert S. Kaplan; Service
  • 28 Mar 2024
  • News

Rooms with a View

Engine and the publication of his new book, Talent Disruption: People Are the Brands. Both explore the potential of artificial intelligence to create a talent marketplace that is more effective for the employee and employer—one that’s “a... View Details
Keywords: April White; photos by Christina Gandolfo; Hospitality
  • 31 Mar 2011
  • Working Paper Summaries

What Do CEOs Do?

Keywords: by Oriana Bandiera, Luigi Guiso, Andrea Prat & Raffaella Sadun
  • October 14, 2019
  • Article

The Truth About Open Offices: There Are Reasons Why They Don't Produce the Desired Interactions

By: Ethan Bernstein and Ben Waber
It’s never been easier for workers to collaborate—or so it seems. Open, flexible, activity-based spaces are displacing cubicles, making people more visible. Messaging is displacing phone calls, making people more accessible. Enterprise social media such as Slack and... View Details
Keywords: Buildings and Facilities; Interpersonal Communication; Communication Technology; Design; Human Resources; Performance Productivity; Organizational Design
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  • Web

Health Care - Faculty & Research

Bandiera and B. Kelsey Jack A substantial body of research investigates the effect of pay for performance in firms, yet less is known about the effect of non-financial rewards, especially in organizations that hire individuals to View Details
  • Web

Profiles - MBA

interest: Data Labeling, Machine Learning, Brain Computer Interfaces, AI Safety, Human-Centered AI Systems Formative experience at the intersection of technology and business: The summer before college, I interned as the first non-founding View Details
  • 13 Jun 2022
  • Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

Employees with outgoing personalities may seem like they could charm their way to the top of any company. But there’s a down side to being the life of the party, according to new research: People often assume their extroverted colleagues... View Details
Keywords: by Pamela Reynolds
  • 24 Apr 2017
  • Op-Ed

Op-Ed: Courage: The Defining Characteristic of Great Leaders

building quality vehicles worldwide. Paul Polman When Polman became Unilever’s CEO in early 2009, he immediately began transforming the company, declaring bold goals to double revenues and generate 70 percent from emerging markets. He aligned 175,000 View Details
Keywords: by Bill George; Auto; Food & Beverage
  • Blog

Leading in Tough Times: HBS Faculty Member Amy C. Edmondson on Psychological Safety

evolving challenges, they need candor, speed, and creativity to make progress. They need employees to bring their full selves—with all their skills, knowledge, and insights—to the challenges ahead. Second, most work is not View Details
  • 03 May 2011
  • First Look

First Look: May 3

growth would fulfill QuikTrip's purpose: "provide an opportunity for employees to grow and succeed." But Cadieux was concerned that fast growth might compromise QuikTrip's operations that depended on high View Details
Keywords: Sean Silverthorne
  • 12 Aug 2019
  • Research & Ideas

How Scale Changes a Manager's Responsibilities

recognize and try to stay ahead of these changes brought by scale. Here is advice for the CEO/founders of early-stage companies, but it also applies to leaders of any scaling organization, even inside a large corporate entity. Leadership changes at around 100 View Details
Keywords: by Julia Austin
  • 07 Jul 2021
  • Book

Good News for Disgraced Companies: You Can Regain Trust

because the goals conflict,” Sucher says. Means: A company’s means are not merely its business methods, but whether it takes “the fair path to get there,” Sucher says, in creating equitable practices for employees and communicating with... View Details
Keywords: by Lane Lambert
  • 28 Jun 2016
  • First Look

June 28, 2016

turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we... View Details
Keywords: Sean Silverthorne
  • 08 Sep 2022
  • Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

leadership and the role of serving others through collaboration. At the video services provider Vimeo, Anjali Sud persuaded both managers and employees to follow her insight that the firm could perform... View Details
Keywords: by Lane Lambert