by Quy-Toan Do - Publications - Faculty & Research

22 Nov 2023
Research & Ideas

Humans vs. Machines: Untangling the Tasks AI Can (and Can't) Handle

Knowing when to use artificial intelligence and when to rely on the human mind is a shifting fine line, one delineated by new research that shows considerable benefit and speed from generative AI—if it’s applied to the right tasks. What... View Details

Keywords: by Rachel Layne; Information Technology; Technology

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

to think there's more than just an accident happening here," Huckman remarks. "Now that you suspect this, how do you react as a manager? How do you restore confidence among your customers?"... View Details

Keywords: by Julia Hanna; Air Transportation

17 Jun 2002
Research & Ideas

A Litmus Test for Entrepreneurs

A few years ago anyone could become an entrepreneur. All you needed was a half-baked idea and a phone to hear offers from salivating venture capitalists. Now the environment is much more difficult. Question: Do you have what it takes to... View Details

Keywords: by Walter Kuemmerle

11 Jun 2018
Research & Ideas

Why South Korea's Samsung Built the Only Outdoor Skating Rink in Texas

featuring music by the local symphony as 250,000 Christmas lights lit up the county courthouse. Then revelers could head to the Samsung Ice Skating Rink, the only outdoor venue of its kind in all of Texas—which also happened to be located... View Details

Keywords: by Michael Blanding; Legal Services

14 Sep 2023
Research & Ideas

Working Moms Are Mostly Thriving Again. Can We Finally Achieve Gender Parity?

are less likely than women to say they’re doing so to accommodate their family’s needs.” McGinn says. This is especially true of high-wage-earning fathers who might feel hamstrung by the always-on workplace... View Details

Keywords: by Kara Baskin

02 Jun 2021
Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

George Floyd’s murder last year forced many people to recognize the systemic racism that pervades American institutions, from law enforcement to health care. Even so, identifying those inequities is different than fixing them. “I don’t believe we advance the debate... View Details

Keywords: by Michael Blanding; Health

05 May 2003
What Do You Think?

Is This a Golden Era for Marketing Productivity?

groups are important to a marketing organization, which group is addressed most effectively by emerging techniques relying on neuroscience, particularly the exploration of the subconscious feelings that may or may not drive behavior? Will... View Details

Keywords: by James Heskett

06 Jan 2014
Research & Ideas

Technology Re-Emergence: Creating New Value for Old Innovations

introduced low cost production methods to manufacture highly accurate quartz watches. Swiss business historians refer to this as the "Quartz Crisis." Companies like Seiko and Casio seized the quartz market. By 1983, two-thirds... View Details

Keywords: by Carmen Nobel; Apparel & Accessories; Technology; Consumer Products

21 Feb 2005
Research & Ideas

The VC Quandary: Too Much Money

director. "We still do about 100 deals a year," and have averaged about $300 million over the last three years. Intel has also kept a broad presence internationally, with investment professionals in twenty-five countries, McCall... View Details

Keywords: by Julie Jette; Financial Services

05 Dec 2005
What Do You Think?

Is Growth Good?

growth that eventually drive economic growth and those benefiting from the investment? If so, what does that portend for the real versus the ideal future described by our respondents? What do you think?... View Details

Keywords: by James Heskett

13 Jan 2020
News

The Business Case for Becoming a Jack-of-All-Trades

28 Aug 2023
Research & Ideas

The Clock Is Ticking: 3 Ways to Manage Your Time Better

significantly influenced by where their colleagues worked at a given point in time, rather than just by where they themselves worked. Our results suggest how important it is to be intentional about where you... View Details

Keywords: by Kristen Senz

08 Aug 2023
Research & Ideas

The Rise of Employee Analytics: Productivity Dream or Micromanagement Nightmare?

organizations is also driving the trend, generating “digital trace data”—records of employee behavior captured on devices central to performing jobs everywhere, from the office to the factory floor to the job or delivery site. Spurred by... View Details

Keywords: by Ben Rand

13 Mar 2023
Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

Bulletin: When they have a grace period, how do people use that time and capital differently? Rigol: Giving people more time up front allows them to better match the cash flows of their business with their repayment obligations. If you... View Details

Keywords: by Jen McFarland Flint; Financial Services

27 Oct 2020
Research & Ideas

Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?

on the line, women were twice as likely to choose to be part of an all-male team, according to a study co-authored by Edward H. Chang, an assistant professor of business administration at Harvard Business School. Faced with the same... View Details

Keywords: by Danielle Kost

11 May 2015
Research & Ideas

A Road Map to Fix America’s Transportation Infrastructure

Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details

Keywords: by Dina Gerdeman; Transportation

12 May 2016
Research & Ideas

When Mass Shootings Lead to Looser Gun Restrictions

including those that might tighten restrictions, loosen restrictions, do both, or neither. As an academic institution, Harvard Business School is unusual in that it independently funds almost all of the research conducted View Details

Keywords: by Carmen Nobel

29 Sep 2021
Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

your next product, you need to do more than just linearly add time to your original timeline,” Peterson advises. “It's going to vary project by project, and it's hard to say if that's 2x, or 3x, or 4x. But... View Details

Keywords: by Rachel Layne

03 Dec 2008
What Do You Think?

Can Housing and Credit be “Nudged” Back to Health?

Summing Up The current global recession has, judging from responses to this month's column, many origins, among them housing and credit. All, of course, are traceable to human responses to both perceived opportunities and calamities, which in turn have been engineered... View Details

Keywords: by Jim Heskett

05 Jul 2023
HBS Case

What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment

an analytical orientation often find comfort in data, leaning on numbers or models to develop a plan that provides the best chance for success (e.g., “data is king”). Contextual. Individuals with a contextual orientation tend to focus on how the situation is influenced... View Details